Food was delicious, people behind the counter were super nice. Personal preference will decide if you like a more informal approach to customer service, I do. Only thing I can really say needed done was some cleaning, like napkin dispensers and the drink fridge/dispenser. That's just me being nit picky. Lol
Atmosphere: 3
Food: 5
Service: 4
Melissa Miller
I did a take out order for 2 subs. The man taking my order was very pleasant. Did not take long to get my order. When I got home we dug into our food to discover hair on one of the sandwiches. It was long piece(s) of hair that was on the sandwich even though it was cut in half. The hair was on both ends of the sandwich so there was no salvaging the sandwich. We threw it away so I wasted $12.
Atmosphere: 5
Food: 1
Service: 5
Caleb S
Love their subs! High quality ingredients and amazing taste!
Atmosphere: 5
Food: 5
Service: 5
Patrice Rable-Parker
Really enjoy the food. All fresh nothing frozen.
Atmosphere: 5
Food: 5
Service: 5
Tom Snyder
One of my favorite places
Atmosphere: 5
Food: 5
Service: 5
Erin Kiffel
Everything is so nice when I go in and my sandwich is always so fresh and I get all the great flavors 🥰
Atmosphere: 5
Food: 5
Service: 5
Trent Hicks
Probably one of the best subs I've ever had. Only complaint is the bread could have been a little bit crispier
Atmosphere: 4
Food: 4
Service: 5
Rachell Serenity
Best sub I've had in a restaurant. My first time at Firehouse Subs, and I can't wait to go back! Had the veggie sub with jalapeños and Cajun mayo and pepper jack cheese... Delightful 😊
Atmosphere: 5
Food: 5
Service: 5
Pat Bacon
Always a pleasure to go to Firehouse Subs! Friendly crew and DELICIOUS FOOD
Atmosphere: 5
Food: 5
Service: 5
Matt Gramza
The food is always great here, but as I'm sitting here waiting for my food, the manager has been cussing at her employees about mistakes where all customers can hear. Giving horrible attitude to the doordashers and specifically throwing other employees under the bus for why the orders aren't ready. Seems like it'd be a horrible place to work, let alone there are children in the restaurant that can hear her swearing.
I guess it matters who's working because one day you can get Great subs and the next you can get okay subs
Atmosphere: 5
Food: 3
Service: 4
Lawanda Ransey
Manny was very helpful and kind!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Kara Houser
Delicious food and it always fills me up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Jon Cowell
I put in a large lunch order for the company I work for. There were 9 of us. We sent one of our co-workers over to pick up our order. When he got back the receipt showed all of our food was there. When the food order got back to our store there were orders missing, about half of it. We sent our co-worker back to get the missing orders and when he got back, we were still missing several food items. We called the store located on Monroe St. in Toledo Ohio to let them know we were still missing items, the person on the phone was rude, said it was the delivery service that messed things up (which we picked up the order) then hung the phone up abruptly. We never tried Firehouse Subs prior and thought we would go someplace different this time. Maybe the service is better with small in store orders, but the large order incompetency will have us never coming back to Firehouse Subs again. I would have thought that a restaurant offering catering would be able to handle a 9 order pick up. I understand mistakes happen but when they are handled with such unprofessionalism someone needs to know. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Linda Jones
Food good.... got kids meal didn't get chips....I got a combo I didn't get my chips
Food was delicious, people behind the counter were super nice. Personal preference will decide if you like a more informal approach to customer service, I do. Only thing I can really say needed done was some cleaning, like napkin dispensers and the drink fridge/dispenser. That's just me being nit picky. Lol
Atmosphere: 3
Food: 5
Service: 4
I did a take out order for 2 subs. The man taking my order was very pleasant. Did not take long to get my order. When I got home we dug into our food to discover hair on one of the sandwiches. It was long piece(s) of hair that was on the sandwich even though it was cut in half. The hair was on both ends of the sandwich so there was no salvaging the sandwich. We threw it away so I wasted $12.
Atmosphere: 5
Food: 1
Service: 5
Love their subs! High quality ingredients and amazing taste!
Atmosphere: 5
Food: 5
Service: 5
Really enjoy the food. All fresh nothing frozen.
Atmosphere: 5
Food: 5
Service: 5
One of my favorite places
Atmosphere: 5
Food: 5
Service: 5
Everything is so nice when I go in and my sandwich is always so fresh and I get all the great flavors 🥰
Atmosphere: 5
Food: 5
Service: 5
Probably one of the best subs I've ever had. Only complaint is the bread could have been a little bit crispier
Atmosphere: 4
Food: 4
Service: 5
Best sub I've had in a restaurant. My first time at Firehouse Subs, and I can't wait to go back! Had the veggie sub with jalapeños and Cajun mayo and pepper jack cheese... Delightful 😊
Atmosphere: 5
Food: 5
Service: 5
Always a pleasure to go to Firehouse Subs! Friendly crew and DELICIOUS FOOD
Atmosphere: 5
Food: 5
Service: 5
The food is always great here, but as I'm sitting here waiting for my food, the manager has been cussing at her employees about mistakes where all customers can hear. Giving horrible attitude to the doordashers and specifically throwing other employees under the bus for why the orders aren't ready. Seems like it'd be a horrible place to work, let alone there are children in the restaurant that can hear her swearing.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
I guess it matters who's working because one day you can get Great subs and the next you can get okay subs
Atmosphere: 5
Food: 3
Service: 4
Manny was very helpful and kind!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Delicious food and it always fills me up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
I put in a large lunch order for the company I work for. There were 9 of us. We sent one of our co-workers over to pick up our order. When he got back the receipt showed all of our food was there. When the food order got back to our store there were orders missing, about half of it. We sent our co-worker back to get the missing orders and when he got back, we were still missing several food items. We called the store located on Monroe St. in Toledo Ohio to let them know we were still missing items, the person on the phone was rude, said it was the delivery service that messed things up (which we picked up the order) then hung the phone up abruptly. We never tried Firehouse Subs prior and thought we would go someplace different this time. Maybe the service is better with small in store orders, but the large order incompetency will have us never coming back to Firehouse Subs again. I would have thought that a restaurant offering catering would be able to handle a 9 order pick up. I understand mistakes happen but when they are handled with such unprofessionalism someone needs to know. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Food good.... got kids meal didn't get chips....I got a combo I didn't get my chips
Atmosphere: 1
Food: 5
Service: 1
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