I put in a large lunch order for the company I work for. There were 9 of us. We sent one of our co-workers over to pick up our order. When he got back the receipt showed all of our food was there. When the food order got back to our store there were orders missing, about half of it. We sent our co-worker back to get the missing orders and when he got back, we were still missing several food items. We called the store located on Monroe St. in Toledo Ohio to let them know we were still missing items, the person on the phone was rude, said it was the delivery service that messed things up (which we picked up the order) then hung the phone up abruptly. We never tried Firehouse Subs prior and thought we would go someplace different this time. Maybe the service is better with small in store orders, but the large order incompetency will have us never coming back to Firehouse Subs again. I would have thought that a restaurant offering catering would be able to handle a 9 order pick up. I understand mistakes happen but when they are handled with such unprofessionalism someone needs to know. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Linda Jones
Food good.... got kids meal didn't get chips....I got a combo I didn't get my chips
Atmosphere: 1
Food: 5
Service: 1
Korrine Smith
Sooooo gooood! Perfect balance of everything on my door dash order today! Definitely trying this again ?
Food: 5
bryan blank
We love Firehouse, but feel like the portions have gotten quite a bit smaller. Ordered an 8" steak and cheese which is almost $10 ($14 for the 12"). Expected a much bigger sub for that price, I was still hungry after.
Atmosphere: 5
Food: 4
Service: 5
Shy
I walked in looked at the menu, and ordered my food, she told me, my name would be called, I don't think I sat for more than two minutes, she called my name, my order was hot and ready to go with everything I needed in the bag, very nice polite people, the food was delicious, can't wait to go back, first time going there, won't be my last, I would give this place 10 stars, plus great food...
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Small Firehouse Meatball
Shelley LaConey
Ove the place. Staff are great and the sandwiches are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Jon Horton
Parking: Plenty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder Submarine Sandwich
Shawn Whalen
Must have went in on a day where the staff had no personality at all and were very quiet..can't complain the food was good but the staff lacked personality
Atmosphere: 3
Food: 5
Service: 3
Mariam Jaber
Good sandwich little slow service
Atmosphere: 5
Food: 5
Service: 3
Erika M Shufelt
I have had the Italian sub & Philly cheese steak sub & both were deliciously amazing! Definitely recommend! I ended up DoorDashing them 4 times in 3 weeks ? Definitely a lot better than Subway, sorry not sorry!Firehouse is now my new favorite!
Vegetarian options: On DoorDash it's so easy to add/remove things wanted/unwanted. I'm sure ordering in restaurant is even better.
There are always so friendly when I come in and if I have any questions about any of the sandwiches that answer them
Kid-friendliness: Love the workers and the environment sometimes I sit there and watch the games that are on the TV while i eight
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero
Bill Reitz
Great customer service, and the subs are good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Firehouse Meatball, Italian, Hook and Ladder Submarine Sandwich
Sally
Excellent food for all 6 of us. 3 of us got the gluten free sub bun -- which is the best gf bun of any place we've eaten at. I got the jerk turkey (or chicken? Can't remember which it was) sub -- absolutely delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder, Hook and Ladder Submarine Sandwich
I put in a large lunch order for the company I work for. There were 9 of us. We sent one of our co-workers over to pick up our order. When he got back the receipt showed all of our food was there. When the food order got back to our store there were orders missing, about half of it. We sent our co-worker back to get the missing orders and when he got back, we were still missing several food items. We called the store located on Monroe St. in Toledo Ohio to let them know we were still missing items, the person on the phone was rude, said it was the delivery service that messed things up (which we picked up the order) then hung the phone up abruptly. We never tried Firehouse Subs prior and thought we would go someplace different this time. Maybe the service is better with small in store orders, but the large order incompetency will have us never coming back to Firehouse Subs again. I would have thought that a restaurant offering catering would be able to handle a 9 order pick up. I understand mistakes happen but when they are handled with such unprofessionalism someone needs to know. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Food good.... got kids meal didn't get chips....I got a combo I didn't get my chips
Atmosphere: 1
Food: 5
Service: 1
Sooooo gooood! Perfect balance of everything on my door dash order today! Definitely trying this again ?
Food: 5
We love Firehouse, but feel like the portions have gotten quite a bit smaller. Ordered an 8" steak and cheese which is almost $10 ($14 for the 12"). Expected a much bigger sub for that price, I was still hungry after.
Atmosphere: 5
Food: 4
Service: 5
I walked in looked at the menu, and ordered my food, she told me, my name would be called, I don't think I sat for more than two minutes, she called my name, my order was hot and ready to go with everything I needed in the bag, very nice polite people, the food was delicious, can't wait to go back, first time going there, won't be my last, I would give this place 10 stars, plus great food...
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Small Firehouse Meatball
Ove the place. Staff are great and the sandwiches are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Parking: Plenty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder Submarine Sandwich
Must have went in on a day where the staff had no personality at all and were very quiet..can't complain the food was good but the staff lacked personality
Atmosphere: 3
Food: 5
Service: 3
Good sandwich little slow service
Atmosphere: 5
Food: 5
Service: 3
I have had the Italian sub & Philly cheese steak sub & both were deliciously amazing! Definitely recommend! I ended up DoorDashing them 4 times in 3 weeks ? Definitely a lot better than Subway, sorry not sorry!Firehouse is now my new favorite!
Vegetarian options: On DoorDash it's so easy to add/remove things wanted/unwanted. I'm sure ordering in restaurant is even better.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Italian
Restaurantji Recommends
I love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Firehouse Meatball
Always delicious!
Atmosphere: 4
Food: 5
Service: 5
There are always so friendly when I come in and if I have any questions about any of the sandwiches that answer them
Kid-friendliness: Love the workers and the environment sometimes I sit there and watch the games that are on the TV while i eight
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero
Great customer service, and the subs are good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Firehouse Meatball, Italian, Hook and Ladder Submarine Sandwich
Excellent food for all 6 of us. 3 of us got the gluten free sub bun -- which is the best gf bun of any place we've eaten at. I got the jerk turkey (or chicken? Can't remember which it was) sub -- absolutely delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder, Hook and Ladder Submarine Sandwich
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