If i could give zero stars i would. She took a picture of what i wanted and everything. The name i gave her was spelt wrong and you can’t even read what it says. Paid 37.99 and apparently they made the baseball smaller because she didn’t charge me for “full frosting” i would’ve paid extra for what i wanted if they would’ve called and let me know. She told me i could bring it back and they’d make a new one but i laughed and said “i can’t because the party’s in a half hour” you LOST MY BUSINESS.
carly sanchez
Save hassle, walk to the kiosk in the mall! These guys dont honor gift cards from fallen timbers great American cookie! Disappointing! As for the stand in mall, they are super nice, plenty selections and honor gift cards.
Laura Bick
I haven't bought a cookie cake since pre covid times. My daughter wanted one for Christmas and they aren't the same anymore. The cookie was half the thickness and crunchy instead of chewy. Bring back the old style please. The cookie I just bought was a huge waste of $40 bucks.
Atmosphere: 5
Food: 1
Service: 5
Sabrina B
We love these cookie cakes! Nothing as good up here in Michigan.
Food: 5
Recommended dishes: Birthday Cake
David Tucker
The young girl Melissa has the best customer service I have ever came across should definitely acknowledge her hard work
Shawna Marie
Purchased a cookie from here in 01/14/23, preordered. Picked it up at 545, dropped it off to a party at 630. Cookie was hard. How embarrassing. Nobody ended up eating it and they threw it away. On Monday, I Called and asked to speak to manager with no return call. Called again Tuesday and he “just left” left my number for him to call back, never did. Found out his name was Ryan. Talked to assistant manager on Wednesday and she said I can only get a refund if I bring the cookie back. I then asked again for GM to call, he never did. I wrote them on their website Thursday and district manager, Chad, called. Said that he would send me a coupon but wouldn’t give a refund unless I bring the cookie back. I asked if he stood behind his product and he said yeah for 25 years. I explained I’ve never had this issue before. I also couldn’t believe the store manager never called me back. Chad told me to “check my voicemail” Which I did and he NEVER Called me back. I further explained to Chad that due to the terrible service, I wouldn’t come to this location again. Since I wouldn’t accept a cookie coupon, and he wouldn’t give me a refund, the call ended. Arrogant and rude. CHECK YOUR COOKIES BEFORE LEAVING THE STORE.
Tammy Shaffer
I was there last night at 7:20 pm. They didnt close until 8 pm. He had put all the cookies away. He has a horrible attitude. I wanted a cookie w frosting for my grandbaby. He wouldnt give me a frosted cookie. I got a sprinkle cookie. Youve lost a good customer.
hermalinda martinez
The People are very rude and don't want to answer ur questions
Stephanie Johnson
Ordered a cookie and they made the wrong size. I said that’s not the right size and she goes yes it is pulls up the order form and goes oh it is wrong but all I can do is give you the difference in price from what was made to what you paid for. Or asked me if I could drive back the next day and get another cookie. I live 30 minutes away and you won’t be open before my party. So now I’m spending more money to buy a last minute cake to go with the cookie so I can feed my guests. She was rude and not helpful. Won’t be recommending anymore. Disappointed for sure.
Cindy Miller
Love this Place!! I do not like that when I tried to order a Birthday Cake online it wouldn't go through so I had to go there 2x's... ?
Cookies are great but customer service sucks. I went to Great American Cookies 7/27/22 and the 3 employees were playing the card game UNO. So I had to wait for someone to get up and take my order. At least play the card game in the back and not in front of people. As a society all stores and restaurants in the future will be all kiosk and robots because no one wants to work nor do there job correctly. I hope this job doesn't close.
Stacey L. Morgan-Smith
No No and No! They didn't even put the "TH" on "20TH" It's not Happy 20 Birthday. It's Happy 20th Birthday!!! ? Wouldn't refund. Shameful customer service. Go elsewhere. ?
Eric Upchurch
Just stopped by. It says they close at eight. It was before seven when I got there. There was a girl cleaning up obviously ignoring us not wanting to interact and tell us whether they were closed or not. She came to the counter as soon as we walked away. When I tried to walk back she walked back to the back again.
Jenniffer Wolfe
Just was there and was COMPLETELY ignored by the older lady with black/brown haor. Very rude. Not one person in line either that she was helping. After standing there for sometime I asked if there was someone else to help and she replies I'll be right with you very rudely along with an eye roll. IF YOU HATE YOUR JOB THAT MUCH WORK SOMEWHERE ELSE. no reason for your disrespectful attitude. PERIOD.
Nanette Tertel
Worst ever service. Ordered a 16th Birthday party cookie cake, and when I tried to pick up, they said they didn’t have it. Luckily I took screenshots of my order, because then they told me I ordered from a different store… until they looked at the screenshots for the order. They said the person that makes the cakes had already left for the day, so I asked for a refund. They could not do that because I ordered on line, and that is against their policy. So, they said they could make a cake in five minutes… and basically slapped a “happy 16” off center and poorly done. They rudely said take it or leave it, no refund. I complained, so they gave me five cookies. Unreal.Toledo Ohio Franklin Park Mall
If i could give zero stars i would. She took a picture of what i wanted and everything. The name i gave her was spelt wrong and you can’t even read what it says. Paid 37.99 and apparently they made the baseball smaller because she didn’t charge me for “full frosting” i would’ve paid extra for what i wanted if they would’ve called and let me know. She told me i could bring it back and they’d make a new one but i laughed and said “i can’t because the party’s in a half hour” you LOST MY BUSINESS.
Save hassle, walk to the kiosk in the mall! These guys dont honor gift cards from fallen timbers great American cookie! Disappointing! As for the stand in mall, they are super nice, plenty selections and honor gift cards.
I haven't bought a cookie cake since pre covid times. My daughter wanted one for Christmas and they aren't the same anymore. The cookie was half the thickness and crunchy instead of chewy. Bring back the old style please. The cookie I just bought was a huge waste of $40 bucks.
Atmosphere: 5
Food: 1
Service: 5
We love these cookie cakes! Nothing as good up here in Michigan.
Food: 5
Recommended dishes: Birthday Cake
The young girl Melissa has the best customer service I have ever came across should definitely acknowledge her hard work
Purchased a cookie from here in 01/14/23, preordered. Picked it up at 545, dropped it off to a party at 630. Cookie was hard. How embarrassing. Nobody ended up eating it and they threw it away. On Monday, I Called and asked to speak to manager with no return call. Called again Tuesday and he “just left” left my number for him to call back, never did. Found out his name was Ryan. Talked to assistant manager on Wednesday and she said I can only get a refund if I bring the cookie back. I then asked again for GM to call, he never did. I wrote them on their website Thursday and district manager, Chad, called. Said that he would send me a coupon but wouldn’t give a refund unless I bring the cookie back. I asked if he stood behind his product and he said yeah for 25 years. I explained I’ve never had this issue before. I also couldn’t believe the store manager never called me back. Chad told me to “check my voicemail” Which I did and he NEVER Called me back. I further explained to Chad that due to the terrible service, I wouldn’t come to this location again. Since I wouldn’t accept a cookie coupon, and he wouldn’t give me a refund, the call ended. Arrogant and rude. CHECK YOUR COOKIES BEFORE LEAVING THE STORE.
I was there last night at 7:20 pm. They didnt close until 8 pm. He had put all the cookies away. He has a horrible attitude. I wanted a cookie w frosting for my grandbaby. He wouldnt give me a frosted cookie. I got a sprinkle cookie. Youve lost a good customer.
The People are very rude and don't want to answer ur questions
Ordered a cookie and they made the wrong size. I said that’s not the right size and she goes yes it is pulls up the order form and goes oh it is wrong but all I can do is give you the difference in price from what was made to what you paid for. Or asked me if I could drive back the next day and get another cookie. I live 30 minutes away and you won’t be open before my party. So now I’m spending more money to buy a last minute cake to go with the cookie so I can feed my guests. She was rude and not helpful. Won’t be recommending anymore. Disappointed for sure.
Love this Place!! I do not like that when I tried to order a Birthday Cake online it wouldn't go through so I had to go there 2x's... ?
Restaurantji Recommends
Cookies are great but customer service sucks. I went to Great American Cookies 7/27/22 and the 3 employees were playing the card game UNO. So I had to wait for someone to get up and take my order. At least play the card game in the back and not in front of people. As a society all stores and restaurants in the future will be all kiosk and robots because no one wants to work nor do there job correctly. I hope this job doesn't close.
No No and No! They didn't even put the "TH" on "20TH" It's not Happy 20 Birthday. It's Happy 20th Birthday!!! ? Wouldn't refund. Shameful customer service. Go elsewhere. ?
Just stopped by. It says they close at eight. It was before seven when I got there. There was a girl cleaning up obviously ignoring us not wanting to interact and tell us whether they were closed or not. She came to the counter as soon as we walked away. When I tried to walk back she walked back to the back again.
Just was there and was COMPLETELY ignored by the older lady with black/brown haor. Very rude. Not one person in line either that she was helping. After standing there for sometime I asked if there was someone else to help and she replies I'll be right with you very rudely along with an eye roll. IF YOU HATE YOUR JOB THAT MUCH WORK SOMEWHERE ELSE. no reason for your disrespectful attitude. PERIOD.
Worst ever service. Ordered a 16th Birthday party cookie cake, and when I tried to pick up, they said they didn’t have it. Luckily I took screenshots of my order, because then they told me I ordered from a different store… until they looked at the screenshots for the order. They said the person that makes the cakes had already left for the day, so I asked for a refund. They could not do that because I ordered on line, and that is against their policy. So, they said they could make a cake in five minutes… and basically slapped a “happy 16” off center and poorly done. They rudely said take it or leave it, no refund. I complained, so they gave me five cookies. Unreal.Toledo Ohio Franklin Park Mall