Asked for a cookie and they only had frozen ones in the back. I was fine with that, but they still gave it to me for free! Very good service!
Atmosphere: 4
Food: 5
Service: 5
Trey A
Worst customer service I’ve seen in a while at a fast food chain, Yikes!! How does it take 12 minutes to make 1 sub that isn’t even toasted? I told them I was surprised it wasn’t done yet and they got mad, saying I could help them out?? 5 girls in a kitchen can’t make a sub in 12 minutes is pretty depressing.. then they blame it on the customer for asking why it’s taking more then 5 minutes to make a sub with 5 ingredients on it! My sub only had ham lettuce and mayo when I ordered a Billy club
Atmosphere: 1
Food: 1
Service: 1
Chirléy Lima
Loving the new subs at Jimmy Jones! They’ve really stepped it up with fresh flavors and variety. That said, I still have a soft spot for the old-school cold tuna—nothing beats that classic. Great mix of old favorites and new options!
Atmosphere: 5
Food: 5
Service: 5
Jeff Robinson
There is a different location that i'd rather use but the app picks this location for delivery. It always takes them over an hour.
Alexis Fowler
Horrible, Horrible Service! Apparently they don’t have delivery drivers anymore so they use uber eats. I ordered my meal at 8:15pm, didn’t receive it until 9:15pm. So “freaky fast delivery” isn’t a thing anymore? Furthermore, I called the store at 8:49pm to check on my order and the girl working stated that the driver wasn’t there yet. Then I asked if I could cancel the delivery and just pick up the order myself since it was taking way too long. She then proceeded to tell me that actually the driver was just walking in. I said ok fine they can still deliver it even though it’s ridiculously late but could she remake my drink with no ice since I’m sure it was now watered down from sitting for 34 minutes. I didn’t get a notification until 10 minutes later that the driver was just then picking up my order from the store. Which means the girl had the audacity to lie to me. When I finally received my order AN HOUR LATER from ordering, the drink still had ice and was watered down. Not to mention my sandwich was also soggy from waiting a whole hour to be delivered! Sadly I’d like to say this is the only time this has happened but 3 times!! 3 strikes in my book. I’m incredibly disappointed especially since I’m spending my hard earned money with a company that doesn’t even have an option in their app for reviews of orders. I’m assuming your company as a whole just simply doesn’t care about customer satisfaction.
Atmosphere: 1
Food: 3
Service: 1
Ethan Aldrich
Ordered our food online and we didn’t hear anything for 45 minutes. We call and get told we must come in to pick up our food. We come into get it and no one will speak to us. Employees are either on their phones or have headphones and will completely ignore you. Come to find out they let our food get picked up after telling us that we have to come in. Staff was very snobby and dismissive. Go anywhere else. Stale bread and terrible service.
Atmosphere: 1
Food: 2
Service: 1
Andrew Stribling
When someone orders food they expect a driver from the company. Not some random person from uber eats to just deliver your food. You know why, well either the food was never made or another uber driver came in and stole the food. It's as easy as showing a name and your food is handed off. Then all they have to do is cancel the order and they get free food. Sure is amazing how well this works. Long days of working and getting a decent delivery are gone folks. O by the way you cannot reach out to uber eats due to the order being through jimmy johns website.
Atmosphere: 1
Food: 1
Service: 1
Kara Stribling
Either they lied or someone really did steal my order. I can't contact Uber eats because I don't have an account.. They said the Uber guy came in showed my order and then canceled it. While another driver showed up to pick my order up.
Josh Bobak
Everytime I order delivery there is a problem and it takes forever to get to me. And today my bread was very stale
Food: 1
Service: 1
Lydell Rodgers
I love the lettuce wrap I love lettuce everything else is good too.
Asked for a cookie and they only had frozen ones in the back. I was fine with that, but they still gave it to me for free! Very good service!
Atmosphere: 4
Food: 5
Service: 5
Worst customer service I’ve seen in a while at a fast food chain, Yikes!! How does it take 12 minutes to make 1 sub that isn’t even toasted? I told them I was surprised it wasn’t done yet and they got mad, saying I could help them out?? 5 girls in a kitchen can’t make a sub in 12 minutes is pretty depressing.. then they blame it on the customer for asking why it’s taking more then 5 minutes to make a sub with 5 ingredients on it! My sub only had ham lettuce and mayo when I ordered a Billy club
Atmosphere: 1
Food: 1
Service: 1
Loving the new subs at Jimmy Jones! They’ve really stepped it up with fresh flavors and variety. That said, I still have a soft spot for the old-school cold tuna—nothing beats that classic. Great mix of old favorites and new options!
Atmosphere: 5
Food: 5
Service: 5
There is a different location that i'd rather use but the app picks this location for delivery. It always takes them over an hour.
Horrible, Horrible Service! Apparently they don’t have delivery drivers anymore so they use uber eats. I ordered my meal at 8:15pm, didn’t receive it until 9:15pm. So “freaky fast delivery” isn’t a thing anymore? Furthermore, I called the store at 8:49pm to check on my order and the girl working stated that the driver wasn’t there yet. Then I asked if I could cancel the delivery and just pick up the order myself since it was taking way too long. She then proceeded to tell me that actually the driver was just walking in. I said ok fine they can still deliver it even though it’s ridiculously late but could she remake my drink with no ice since I’m sure it was now watered down from sitting for 34 minutes. I didn’t get a notification until 10 minutes later that the driver was just then picking up my order from the store. Which means the girl had the audacity to lie to me. When I finally received my order AN HOUR LATER from ordering, the drink still had ice and was watered down. Not to mention my sandwich was also soggy from waiting a whole hour to be delivered! Sadly I’d like to say this is the only time this has happened but 3 times!! 3 strikes in my book. I’m incredibly disappointed especially since I’m spending my hard earned money with a company that doesn’t even have an option in their app for reviews of orders. I’m assuming your company as a whole just simply doesn’t care about customer satisfaction.
Atmosphere: 1
Food: 3
Service: 1
Ordered our food online and we didn’t hear anything for 45 minutes. We call and get told we must come in to pick up our food. We come into get it and no one will speak to us. Employees are either on their phones or have headphones and will completely ignore you. Come to find out they let our food get picked up after telling us that we have to come in. Staff was very snobby and dismissive. Go anywhere else. Stale bread and terrible service.
Atmosphere: 1
Food: 2
Service: 1
When someone orders food they expect a driver from the company. Not some random person from uber eats to just deliver your food. You know why, well either the food was never made or another uber driver came in and stole the food. It's as easy as showing a name and your food is handed off. Then all they have to do is cancel the order and they get free food. Sure is amazing how well this works. Long days of working and getting a decent delivery are gone folks. O by the way you cannot reach out to uber eats due to the order being through jimmy johns website.
Atmosphere: 1
Food: 1
Service: 1
Either they lied or someone really did steal my order. I can't contact Uber eats because I don't have an account.. They said the Uber guy came in showed my order and then canceled it. While another driver showed up to pick my order up.
Everytime I order delivery there is a problem and it takes forever to get to me. And today my bread was very stale
Food: 1
Service: 1
I love the lettuce wrap I love lettuce everything else is good too.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Purchased a Club Italian sub for my wife.
Very good! I will get one for myself next time!
Atmosphere: 4
Food: 4
Service: 4
Gave attitude knowing the menu has changed I corrected myself and they
still didn’t give me what I asked for
Atmosphere: 1
Food: 1
Service: 1
Very quick and good service!
Atmosphere: 5
Food: 5
Service: 5
Fresh fast and amazing
Atmosphere: 5
Food: 5
Service: 5
I only used the bathroom but it's was clean and the sandwiches smelled good.
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