Take 45 minutes for my 16 pieces or chicken and just wanna give me 12 and order macaroni and you can give me different don’t go this place
Atmosphere: 1
Food: 2
Service: 1
Marvin Gaye Johnson
Out riding around on a beautiful sunny day, and figured I'd give them/KFC a try just to see how things would go down in search of product and service in Toledo OH. The food was par-to-okay yet the service sucked due to extended waiting time and employees resembling evil deranged sloths. Yup.
Atmosphere: 1
Food: 3
Service: 2
B K
20 min wait, cold nasty food.
Atmosphere: 1
Food: 1
Service: 1
Rob P.
They always seem to forget something with orders. We have been missing food items, napkins and/or dipping sauces. We now go in and double check before getting home. A few times we were given old chewy chicken nuggets. We try to call and complain but no one ever answers the phone.
Atmosphere: 3
Food: 3
Service: 4
keisha blount
The cashier was very unpleasant and the biscuits were shoved inside the bucket with the meat...
Atmosphere: 1
Food: 2
Service: 1
KAZI 300%
The lady told me I couldn't do no substitution on my food and I do it all the time I never heard of no such thing the people here just don't like working ?
Atmosphere: 1
Food: 1
Service: 1
R. P.
They always seem to forget something with orders. We have been missing food items, napkins and/or dipping sauces. We now go in and double check before getting home. A few times we were given old chewy chicken nuggets. We try to call and complain but no one ever answers the phone.
Atmosphere: 3
Food: 3
Service: 4
Kevin Stockman
Everytime I go there they totally mess up the orders.im done get some quality help
Atmosphere: 1
Food: 3
Service: 1
Reanna Ramdeo
Staff was amazing very helpful and friendly I order a 2 orders of 10 piece and 30 which was all given to me hot hot. I was even given a complimentary lemonade while I waited in the parking lot. My order was out in less than 10 minutes.
Went to the KFC on Manhattan Blvd. about 7:30pm yesterday. I ordered 4 wings and a biscuit. They didn't have any wings ready, but told me that some would be ready in 15 minutes, and asked if I wanted to wait. I said that I would wait. 25 mins went by and I rode back thru the drive thru and asked about the wings I ordered, they said that I had 4 more minutes. I drove around and parked as I was asked to do the first time. I waited & waited. It was another 20 minutes before my food was brought out to me. It was a total of 45 minutes of waiting for the 4 wings instead of the 15 minutes she originally told me. As I reached for the bag, I asked if my order was correct, she confirmed that it was my 4 wings & biscuit, she said "yes mam". When I got home and opened my box, there was 1 wing, 2 legs and 1 thigh! I tried calling the restaurant and no one answered. I call again the next day (today) and asked for a supervisor to complain about the service and wrong order (after a 45 min. wait). I don't think the person I talked to was a supervisor, but she said she was. I told her my complaint and she asked if I ate it. I told her that I ate the wing and she said "well if you ate it, there's nothing I can do, if you didn't want it, you shouldn't have ate it". She was very nasty and rude. I told her that I wasn't asking for money back, but was just making a complaint about the customer service so that the person could be reprimanded for having me wait 45 minutes and not even giving me the right order. All she said was "oh well sorry, now I have to get back to my orders". Then she hung up the phone. I will never go to that KFC again because of the rude customer service! That KFC is the closest to my home but rude people working there.
Food: 2
Service: 1
Angela Pedrotte
Came to get my grandson dinner and after each item the snotty girl was like is that all no I said and then had to repeat my order 10 times to this snotty girl. First we tried to go in and they had the door locked. It is 6:30 in the evening why on earth is your door closed??? Will never return to this store again
Atmosphere: 1
Food: 1
Service: 1
Jeff Hall
The food was great. Love the Mac and cheese.Had Vanessa for door dash. Very pleasant ?
Food: 5
Service: 5
Sammy31Dee
The most insanely slow and unprepared franchise I've ever experienced and it gets worse with each visit....clearly zero leadership in this place...ran by 3rd world NO IQ DEI hires....after dozens of attempts here...I'm completely done spending any money here....it's no exaggeration that it truly is the most terribly ran KFC ...amazing how Chic FIL A can figure out in a few years what typical fast food places can't....if I was KFC I would remove this franchise owner immediately
Ordered a pot pie. Service was very quick. The pie was fresh and hot. Restaurant was clean and the staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Cole Slaw, Gravy
Take 45 minutes for my 16 pieces or chicken and just wanna give me 12 and order macaroni and you can give me different don’t go this place
Atmosphere: 1
Food: 2
Service: 1
Out riding around on a beautiful sunny day, and figured I'd give them/KFC a try just to see how things would go down in search of product and service in Toledo OH. The food was par-to-okay yet the service sucked due to extended waiting time and employees resembling evil deranged sloths. Yup.
Atmosphere: 1
Food: 3
Service: 2
20 min wait, cold nasty food.
Atmosphere: 1
Food: 1
Service: 1
They always seem to forget something with orders. We have been missing food items, napkins and/or dipping sauces. We now go in and double check before getting home. A few times we were given old chewy chicken nuggets. We try to call and complain but no one ever answers the phone.
Atmosphere: 3
Food: 3
Service: 4
The cashier was very unpleasant and the biscuits were shoved inside the bucket with the meat...
Atmosphere: 1
Food: 2
Service: 1
The lady told me I couldn't do no substitution on my food and I do it all the time I never heard of no such thing the people here just don't like working ?
Atmosphere: 1
Food: 1
Service: 1
They always seem to forget something with orders. We have been missing food items, napkins and/or dipping sauces. We now go in and double check before getting home. A few times we were given old chewy chicken nuggets. We try to call and complain but no one ever answers the phone.
Atmosphere: 3
Food: 3
Service: 4
Everytime I go there they totally mess up the orders.im done get some quality help
Atmosphere: 1
Food: 3
Service: 1
Staff was amazing very helpful and friendly
I order a 2 orders of 10 piece and 30 which was all given to me hot hot. I was even given a complimentary lemonade while I waited in the parking lot. My order was out in less than 10 minutes.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went to the KFC on Manhattan Blvd. about 7:30pm yesterday. I ordered 4 wings and a biscuit. They didn't have any wings ready, but told me that some would be ready in 15 minutes, and asked if I wanted to wait. I said that I would wait. 25 mins went by and I rode back thru the drive thru and asked about the wings I ordered, they said that I had 4 more minutes. I drove around and parked as I was asked to do the first time. I waited & waited. It was another 20 minutes before my food was brought out to me. It was a total of 45 minutes of waiting for the 4 wings instead of the 15 minutes she originally told me. As I reached for the bag, I asked if my order was correct, she confirmed that it was my 4 wings & biscuit, she said "yes mam". When I got home and opened my box, there was 1 wing, 2 legs and 1 thigh! I tried calling the restaurant and no one answered. I call again the next day (today) and asked for a supervisor to complain about the service and wrong order (after a 45 min. wait). I don't think the person I talked to was a supervisor, but she said she was. I told her my complaint and she asked if I ate it. I told her that I ate the wing and she said "well if you ate it, there's nothing I can do, if you didn't want it, you shouldn't have ate it". She was very nasty and rude. I told her that I wasn't asking for money back, but was just making a complaint about the customer service so that the person could be reprimanded for having me wait 45 minutes and not even giving me the right order. All she said was "oh well sorry, now I have to get back to my orders". Then she hung up the phone. I will never go to that KFC again because of the rude customer service! That KFC is the closest to my home but rude people working there.
Food: 2
Service: 1
Came to get my grandson dinner and after each item the snotty girl was like is that all no I said and then had to repeat my order 10 times to this snotty girl. First we tried to go in and they had the door locked. It is 6:30 in the evening why on earth is your door closed??? Will never return to this store again
Atmosphere: 1
Food: 1
Service: 1
The food was great. Love the Mac and cheese.Had Vanessa for door dash. Very pleasant ?
Food: 5
Service: 5
The most insanely slow and unprepared franchise I've ever experienced and it gets worse with each visit....clearly zero leadership in this place...ran by 3rd world NO IQ DEI hires....after dozens of attempts here...I'm completely done spending any money here....it's no exaggeration that it truly is the most terribly ran KFC ...amazing how Chic FIL A can figure out in a few years what typical fast food places can't....if I was KFC I would remove this franchise owner immediately
Customer service
Atmosphere: 2
Food: 5
Service: 5
Loading...