Ordered 80 pizza for The Toledo YES Project. Pizza was ready at 1130am as requested, pizza,was good and hot. Marcos on central and Douglas did a fantastic job!!! Extremely well done Great Staff!!!
Food: 5
Service: 5
Rikitana Taylor
Ordered a sub no cheese light mayo… I received a sub full of cheese and no mayo .I can not eat cheese .. I grabbed this on my lunch break so I can not go back and let them make me a new one !!! This is not the first second or third time !! I used my $10 loyalty coupon ( I use other Marcos ) but I only get a $9 credit but they are only replacing the sub !! The sub I can not eat the sub I paid for today but have no lunch now and I dont get my $10 loyalty coupon back so I actually lost money going to this establishment
Atmosphere: 1
Food: 1
Service: 1
will washington
Customer service is very important to me, and I want to start by saying the lady I spoke with was kind and polite. However, I was disappointed with how my order was handled. I requested my pizza and cheesy bread to be made with specific toppings that I know the restaurant offers, but I was told they couldn’t accommodate my request.
The explanation given was that the manager believed I wouldn’t come pick up the order, which felt unfair. I even offered to come in and place the order in person to show my commitment, but they still refused to prepare it the way I asked.
It was frustrating because the ingredients were available. I hope this feedback helps improve flexibility with future customers.
Jody Peluso Morris
They won’t honor coupons and/or specials, since it’s privately owned. Very frustrating for the consumer.
Finessed Oops
Seth Harris had amazing customer service very professional and easy going!
foxfire
I can't speak highly enough of this Marco's. I've been here about a dozen times now and everyone is always super nice, the food is incredible and my orders are almost always ready 5-10 mins ahead of the estimate -- which is crazy impressive considering they seem to stay pretty busy. Marco's as a chain is also very fair with their pricing and generous with their coupons imo! ive never felt overcharged or underwhelmed.
if my glowing review doesn't make it clear enough: this is my favorite pizza spot. each time I go I am impressed and grateful for the top notch quality and friendly service. I really hope everyone is being paid fairly bc they have more than earned it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own
venus hebert
I ordered medium the works pizza with extra cheese. The order was prompt and hot but as soon as I took a bite I knew that the pizza didn't have extra cheese. No big deal I called and told Rick I didn't want a whole new pizza maybe a coupon because it didn't have extra cheese. He was argumentative, rude and repeated he prepared that pizza and it did have extra cheese. No it didn't!!! I will never order from them again. I just wanted a coupon so the next time I ordered I could get extra cheese.
Atmosphere: 1
Food: 1
Service: 1
moon marsh
They forgot a few things from the order the first time I ordered n this time that I ordered
Atmosphere: 1
Food: 2
Service: 2
KuPao Chicken
The pizza's just barely tolerable. Most of the other pizza around here over a dozen are worse though
Atmosphere: 1
Food: 3
Service: 3
Andrew Iler
I mistakenly placed an online order at the wrong Marcos thinking it was this one. The day shift manager was quick to get my order made and the mistaken order at the other Marcos cancelled. I come here regularly and plan to keep doing so
Pizza was very reminiscent of Bronx and Brooklyn style pizza it gave me a little bit of home in a place like Ohio and that doesn't happen very often if at all
Marcos is on the naughty list for indifferent customer service.its I vois they don't care anymore. They used to be good too.
Atmosphere: 1
Food: 2
Service: 1
john tingley
Ordered my pizza cut square got home opened the box and it wasn’t so I called they told me they can’t guarantee my pizza to be cut square even though it was printed on the order also said I got the pizza I ordered which I didn’t and only offered me a two dollar creditNever will go back to that Marcos again Central and Douglas Toledo Ohio rude rude rude
Bert Pescara
Just basic pizza. Nothing special. Not competitive. Delivery fee is excessive which lowers tip for drivers.
Ordered 80 pizza for The Toledo YES Project. Pizza was ready at 1130am as requested, pizza,was good and hot. Marcos on central and Douglas did a fantastic job!!! Extremely well done
Great Staff!!!
Food: 5
Service: 5
Ordered a sub no cheese light mayo… I received a sub full of cheese and no mayo .I can not eat cheese .. I grabbed this on my lunch break so I can not go back and let them make me a new one !!! This is not the first second or third time !! I used my $10 loyalty coupon ( I use other Marcos ) but I only get a $9 credit but they are only replacing the sub !! The sub I can not eat the sub I paid for today but have no lunch now and I dont get my $10 loyalty coupon back so I actually lost money going to this establishment
Atmosphere: 1
Food: 1
Service: 1
Customer service is very important to me, and I want to start by saying the lady I spoke with was kind and polite. However, I was disappointed with how my order was handled. I requested my pizza and cheesy bread to be made with specific toppings that I know the restaurant offers, but I was told they couldn’t accommodate my request.
The explanation given was that the manager believed I wouldn’t come pick up the order, which felt unfair. I even offered to come in and place the order in person to show my commitment, but they still refused to prepare it the way I asked.
It was frustrating because the ingredients were available. I hope this feedback helps improve flexibility with future customers.
They won’t honor coupons and/or specials, since it’s privately owned. Very frustrating for the consumer.
Seth Harris had amazing customer service very professional and easy going!
I can't speak highly enough of this Marco's. I've been here about a dozen times now and everyone is always super nice, the food is incredible and my orders are almost always ready 5-10 mins ahead of the estimate -- which is crazy impressive considering they seem to stay pretty busy. Marco's as a chain is also very fair with their pricing and generous with their coupons imo! ive never felt overcharged or underwhelmed.
if my glowing review doesn't make it clear enough: this is my favorite pizza spot. each time I go I am impressed and grateful for the top notch quality and friendly service. I really hope everyone is being paid fairly bc they have more than earned it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own
I ordered medium the works pizza with extra cheese. The order was prompt and hot but as soon as I took a bite I knew that the pizza didn't have extra cheese. No big deal I called and told Rick I didn't want a whole new pizza maybe a coupon because it didn't have extra cheese. He was argumentative, rude and repeated he prepared that pizza and it did have extra cheese. No it didn't!!! I will never order from them again. I just wanted a coupon so the next time I ordered I could get extra cheese.
Atmosphere: 1
Food: 1
Service: 1
They forgot a few things from the order the first time I ordered n this time that I ordered
Atmosphere: 1
Food: 2
Service: 2
The pizza's just barely tolerable. Most of the other pizza around here over a dozen are worse though
Atmosphere: 1
Food: 3
Service: 3
I mistakenly placed an online order at the wrong Marcos thinking it was this one. The day shift manager was quick to get my order made and the mistaken order at the other Marcos cancelled. I come here regularly and plan to keep doing so
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italiano
Restaurantji Recommends
Pizza was very reminiscent of Bronx and Brooklyn style pizza it gave me a little bit of home in a place like Ohio and that doesn't happen very often if at all
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Dippers, Pepperoni Magnifico
Marcos is on the naughty list for indifferent customer service.its I vois they don't care anymore. They used to be good too.
Atmosphere: 1
Food: 2
Service: 1
Ordered my pizza cut square got home opened the box and it wasn’t so I called they told me they can’t guarantee my pizza to be cut square even though it was printed on the order also said I got the pizza I ordered which I didn’t and only offered me a two dollar creditNever will go back to that Marcos again Central and Douglas Toledo Ohio rude rude rude
Just basic pizza. Nothing special. Not competitive. Delivery fee is excessive which lowers tip for drivers.
We always have great service and delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Cheezy, Cheezybread, Chicken Wings, Cinnasquares, Pepperoni Magnifico, Pizza
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