McDonald's

Name: McDonald's
Address: 831 W Alexis Rd, Toledo, Ohio, 43612, US
Telephone: (419) 476-5174
Price range: $
Rating: 2.6

$ • Fast Food, Burgers, Coffee Shops

Hours:
831 W Alexis Rd, Toledo
(419) 476-5174

Menu Order Online

About McDonald's

McDonald's offers an automated order taker that usually gets orders correct. The food is served quickly and efficiently. However, there have been issues with customization, such as not following condiment requests. The app can be used for ordering, but it may be better to go inside instead of the drive-thru for pick-up. The Big Breakfast was mentioned, but it had an extra sausage that was not fully enjoyed. The Big Mac was criticized for its preparation, with issues such as uneven distribution of ingredients and lack of sauce. Contacting the restaurant by phone for feedback was unsuccessful. The burgers were described as looking dry and burnt.

Recent reviews highlight that the quality of food can vary, but some customers have experienced genuinely good meals. One customer, aged 68, mentioned that they finally received a JUICY HOT Quarter Pounder full of flavor, which was a pleasant surprise. The staff were praised for being nice and kind, especially the girl who brought the meal to the table. Another reviewer, who visits frequently, stated that the W. Alexis Rd. location is better than many others, with fresh-tasting food, quick and professional service, and very clean grounds. This place is considered a world-class example of the franchise.

Some customers recall nostalgic memories of childhood visits, enjoying the train and playground areas. However, recent experiences at other locations have been disappointing. One person shared concerns about the parking lot being infested with people asking for money or rides, and an incident where someone tried to open the door while their mother was ordering. The quality of food has declined since 2000, with issues like smaller patties and meat quality. The ice cream and frappuccino machines are often broken, and service can be disrespectful. Additionally, new procedures require pulling up to a third window to wait for food even when no cars are behind, which is confusing and frustrating. Overall, while some locations still maintain high standards, many customers feel that McDonald's can do better in offering consistent quality and better service.