Went in at 10:24am left at 10:50. This time I did a mobile order and went inside at the counter assuming this would be faster. Nope, not even close. Seemed all of their staff were at the windows and no one was watching the counter. Also maybe 1 person may have been in the staging area and no one was on the grill for a rush. This staff had 1 speed: sloth. Not one person, including their dept manager had a sense of urgency. At 10:40 I finally got the attn of their manager to find out where my food was. It took another 10 minutes to get it. I was the third person in line in the lobby and the last to leave even though others came in and ordered after me. Of course my food was barely edible, because it was cold. I e given this restaurant three times to give me a regular experience and they have delivered poorly every time. Oh no apologies for the wait, no thank you nothing. If I were the franchisee or GM I would fire the entire staff and just start over. If your mgmt don’t want to work, they aren’t going to inspire team members to work either.
If you’re still going to order from this McDonalds and have seen the reviews: bring a blanket and a pillow you’re going to be there all day and not want to finish your meal.
Atmosphere: 1
Food: 1
Service: 1
Eli Edwards
It takes a special degree of incompetence to get a coffee order wrong not once, not twice, but three times in one visit.
Service: 1
Scott Glassburn
I havent had McDonald's in years. Tonight, thought I would give it a try. This experience was awful. I tried to go inside because the drive thru looked busy. On the inside was a comedy show with some worker who just quit yelling at her boss. People were clearly not helped and been waiting on food. Two older lady walked out during the yelling. The drive thru seemed to be moving so I went through there. When I went to order no hello or anything just order when you are ready. Then at the end no total. Once I got my food I got a rib sandwich came with no sauce. I also got a big Mac that came with only 1 patty. Reason why I stopped going to McDonald's. Plenty of other choices out there.
Atmosphere: 1
Food: 1
Service: 1
Khayley Tharp
I have been here twice. I will not be going back. The first time I went with my stepdad and grandma, we ordered a number 9 with fries, and Diet Coke, and a filet of fish. We got our order, and it didn't have our fries, so I got out of the car and went into the lobby to get our fries, and when I went in there, it was chaos. 2 people had been waiting for at least 30 minutes for their orders and then I witnessed to managers getting into a screaming match about how one needed to better in front of many customers. Then, for the second time, I used my app to get free fries with a Diet Coke, so I gave them my code and the drink, as well as a cheeseburger. They told me I was good to go to the first window. I get to the first window, and they make me repeat a new code and drink with the food I ordered, so I pay, then go to the second window. This is where I only received my cheeseburger and Diet Coke. NO FRIES. The whole point of the code was for fries and a drink, which didn't even happen. They need to start getting orders correct.
Atmosphere: 1
Food: 2
Service: 1
Kathy Berger
We placed our order on the kiosk. We indicated we would pay cash. No one was at the counter to take our money. Our order never went through. We waited 20 minutes. A rude man. I think the manager told us we needed to pay for our food before we got it. It was embarrassing in front of a lobby of people. The food took another 20 minutes. We will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
Deb Kasprzyk
It took 2 hours to get my order delivered, half the order was missing, the food was cold, I asked for my receipt & the driver said they didn't give him one. The food I did get went in the garbage!! Once again, disappointed with McDonald's!!
Atmosphere: 1
Food: 1
Service: 1
Destiny French
Came here 2 days in a row to pick up DoorDash orders and the same guy was working both days and he was extremely rude and even yelled at my fiance because he didn’t hear him.
José Rafael Medina
The lobby is always closed
Jodi F (Jodigirl)
I placed my order through the app like I always do... I ordered a caramel frappe and sausage and egg McMuffin. Received my frappe and was waiting for my sandwich and the Nigerian manager walked away for about 2-3 minutes and when he came back asked what I needed and I said my sandwich! He walked away again and then told me to pull up and wait, 2-3 minutes!
I pull up and I'm waiting and waiting and waiting, by this time it's been almost 25 minutes total and after trying to call the store twice and the calls NOT going through,I get out of my car to walk to the drive the window. I ask where is my order, it's just a sandwich! They ignore me. Bob the maintenance guy is still on the ladder cleaning the ice cream machine and I said Bob... tell her I've been waiting over 20 minutes for my sandwich! Igo back to my car and wait another 2 minutes before I leave because I'm now late for my Dr appt. NEVER received my sandwich.... this location has become the absolute WORST location in Toledo!!!
Wasn't given my proper change in drive thru. I was shorted but didnt count it right then because I was in a rush. I'm still owed $.89!
Josef Molnar
I work down the road and everytime I come here for lunch I tell myself I’m never coming back. Service absolutely horrible, rude employees and my food comes out wrong 80% of the time.. avoid this location the workers do not care
Atmosphere: 1
Food: 1
Service: 1
Eric Dailey
Caution Door Dashers… this location is notorious for taking a long time giving you door dash orders. They’ll have you wait for 20-40 minutes. They’re not organized and cost you time/money and make the clients wait a long time for their food.
Service: 1
Daniel Wells
Waited 39 minutes for a big Mac meal on the McDonald's app for curbside. I had to POUND repeatedly on the door to get my food.
Mark Pioterek
horrible service bad food and they told me my deal on the app worked yet it didnt and I got charged more also it took ten minutes to get my small and medium drink and it was the wrong one
Drive thru was fast food was good
Atmosphere: 5
Food: 5
Service: 5
Went in at 10:24am left at 10:50. This time I did a mobile order and went inside at the counter assuming this would be faster. Nope, not even close. Seemed all of their staff were at the windows and no one was watching the counter. Also maybe 1 person may have been in the staging area and no one was on the grill for a rush. This staff had 1 speed: sloth. Not one person, including their dept manager had a sense of urgency. At 10:40 I finally got the attn of their manager to find out where my food was. It took another 10 minutes to get it. I was the third person in line in the lobby and the last to leave even though others came in and ordered after me. Of course my food was barely edible, because it was cold. I e given this restaurant three times to give me a regular experience and they have delivered poorly every time. Oh no apologies for the wait, no thank you nothing. If I were the franchisee or GM I would fire the entire staff and just start over. If your mgmt don’t want to work, they aren’t going to inspire team members to work either.
If you’re still going to order from this McDonalds and have seen the reviews: bring a blanket and a pillow you’re going to be there all day and not want to finish your meal.
Atmosphere: 1
Food: 1
Service: 1
It takes a special degree of incompetence to get a coffee order wrong not once, not twice, but three times in one visit.
Service: 1
I havent had McDonald's in years. Tonight, thought I would give it a try. This experience was awful. I tried to go inside because the drive thru looked busy. On the inside was a comedy show with some worker who just quit yelling at her boss. People were clearly not helped and been waiting on food. Two older lady walked out during the yelling. The drive thru seemed to be moving so I went through there. When I went to order no hello or anything just order when you are ready. Then at the end no total. Once I got my food I got a rib sandwich came with no sauce. I also got a big Mac that came with only 1 patty. Reason why I stopped going to McDonald's. Plenty of other choices out there.
Atmosphere: 1
Food: 1
Service: 1
I have been here twice. I will not be going back. The first time I went with my stepdad and grandma, we ordered a number 9 with fries, and Diet Coke, and a filet of fish. We got our order, and it didn't have our fries, so I got out of the car and went into the lobby to get our fries, and when I went in there, it was chaos. 2 people had been waiting for at least 30 minutes for their orders and then I witnessed to managers getting into a screaming match about how one needed to better in front of many customers. Then, for the second time, I used my app to get free fries with a Diet Coke, so I gave them my code and the drink, as well as a cheeseburger. They told me I was good to go to the first window. I get to the first window, and they make me repeat a new code and drink with the food I ordered, so I pay, then go to the second window. This is where I only received my cheeseburger and Diet Coke. NO FRIES. The whole point of the code was for fries and a drink, which didn't even happen. They need to start getting orders correct.
Atmosphere: 1
Food: 2
Service: 1
We placed our order on the kiosk. We indicated we would pay cash. No one was at the counter to take our money. Our order never went through. We waited 20 minutes. A rude man. I think the manager told us we needed to pay for our food before we got it. It was embarrassing in front of a lobby of people. The food took another 20 minutes. We will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
It took 2 hours to get my order delivered, half the order was missing, the food was cold, I asked for my receipt & the driver said they didn't give him one. The food I did get went in the garbage!! Once again, disappointed with McDonald's!!
Atmosphere: 1
Food: 1
Service: 1
Came here 2 days in a row to pick up DoorDash orders and the same guy was working both days and he was extremely rude and even yelled at my fiance because he didn’t hear him.
The lobby is always closed
I placed my order through the app like I always do... I ordered a caramel frappe and sausage and egg McMuffin. Received my frappe and was waiting for my sandwich and the Nigerian manager walked away for about 2-3 minutes and when he came back asked what I needed and I said my sandwich! He walked away again and then told me to pull up and wait, 2-3 minutes!
I pull up and I'm waiting and waiting and waiting, by this time it's been almost 25 minutes total and after trying to call the store twice and the calls NOT going through,I get out of my car to walk to the drive the window. I ask where is my order, it's just a sandwich! They ignore me. Bob the maintenance guy is still on the ladder cleaning the ice cream machine and I said Bob... tell her I've been waiting over 20 minutes for my sandwich! Igo back to my car and wait another 2 minutes before I leave because I'm now late for my Dr appt. NEVER received my sandwich.... this location has become the absolute WORST location in Toledo!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Wasn't given my proper change in drive thru. I was shorted but didnt count it right then because I was in a rush. I'm still owed $.89!
I work down the road and everytime I come here for lunch I tell myself I’m never coming back. Service absolutely horrible, rude employees and my food comes out wrong 80% of the time.. avoid this location the workers do not care
Atmosphere: 1
Food: 1
Service: 1
Caution Door Dashers… this location is notorious for taking a long time giving you door dash orders. They’ll have you wait for 20-40 minutes. They’re not organized and cost you time/money and make the clients wait a long time for their food.
Service: 1
Waited 39 minutes for a big Mac meal on the McDonald's app for curbside. I had to POUND repeatedly on the door to get my food.
horrible service bad food and they told me my deal on the app worked yet it didnt and I got charged more also it took ten minutes to get my small and medium drink and it was the wrong one
Atmosphere: 1
Food: 3
Service: 1
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