I ordered two pizzas, both were wrong. One specifically was supposed to have no cheese and they added tons of cheese. The other one was supposed to have cheese and a ton of other toppings and they barely put anything on it that I asked for. I called to try to ask about it and they put to a call center then transferred me to the store. After being transferred to the store they never picked up so I got sent back to the call center 4-5 times. After that they finally picked up and then they set the phone down and walked away. This establishment is literally awful. The rest of the reviews on this are accurate. Also I got wings and they were literally sitting in a puddle of sauce. When removing the cheese from the pizza that was supposed to have no cheese I noticed the dough was barely cooked. I’ll be emailing corporate and calling the day shift today for a full refund. Don’t get pizza from here, save yourself and your money.
Dietary restrictions: If you have any restrictions they aren’t going to accommodate them. They are going to Ignore all instructions and then refuse to do anything about it or pickup the phone.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sides, Ultimate Hut Bundle, Create Your Own Pizza
Kelly Tomesek
I called six different stores on my birthday to deliver a pizza and was told to call and tell other employees that they deliver to my home. Wouldn’t give me any name of any employee I talked to. The food was not good at all either. Pizza Hut went from being my favorite place to eat for pizza, to the worst overall customer experience and customer service ever. This was a childhood staple to me and I now will never pass it on to my children because Pizza Hut has went downhill so badly and the employees aside for their few excellent workers, there is a plethora of terrible workers with no respect for customers.
Parking: Parking
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Breadsticks
Brett Sims
First of had delivery and they forgot a pepperoni lovers pizza and I called the store 3 times to be hung on than my wife calls and they say the delivery guy told them he gave it to us so I proceed to the store 10 minutes away being promised my pizza would be ready to me showing up. Spoke to someone they said the manager will be up her shortly and I waited 30 minutes till she finally came to the front and said " they are working on it, I'm just trying to figure out what's going on." As she walked off. I proceeded to wait 10 more minutes and she comes out being rude and then tells me I'm rude and I inform her I'm gonna call corporate and she literally said "good luck" and I said " this is how you treat customers" and three people came from the back and told me to leave. Will never order from this store again.
I went to Pizza Hut to purchase an item that I didn't know was no longer being sold and so I told them I needed to look at the menu online to see what else I wanted to order. My granddaughter and I sat down to look at the menu and we chose what we wanted and I was going to order it online right there in the store, but my phone died. So I stood up at the counter and the lady came up and said what's the name on your order and I said well my phone died I couldn't place the order so I need to place it with you. She said oh okay and then walked into the kitchen and started making pizzas and never once came back to take my order. Somebody else in the kitchen came out and asked me if my order had been taken and I said no and explained what happened and she was supposed to have been going in the back to tell somebody to come and take my order. We waited more than 15 minutes in the store and nobody came to take our order. So we left. That is the closest store to where I live since mine was shut down and now I have to find another store to start going to. You cannot treat patrons like that. We ended up having Taco Bell for dinner.
Atmosphere: 1
Service: 1
Leah Barnhart
9/10 times they get my order wrong/forget things in my order. The one time I tried to get it fixed, it took two hours. Sad part was, it was only a two liter pop that was missing and still took two hours for them to get it to me.
Service: 1
maria lopez
I went o pick up pizza here and I heard them laughing about the pizza they made me when I got home I saw why and was disappointed that the manager was the one laughing
Atmosphere: 1
Food: 1
Service: 1
Leisure Life
Dont even waste your time
Atmosphere: 1
Food: 2
Service: 1
Emily Fox
Store closes at 12am. Not 1am
Carlos Rojo
Never again don't even offer me a a free order just wow
Food: 1
Service: 1
Nancy Dysard
Carry out only store so no rating for atmosphere. Ordered a supreme pizza and it was missing green peppers, big disappointment! Rest of pizza was good
Ordered 2 pizzas bread sticks at 5:30 pm.. said to be delivered at 6:15-6:20. Called at 6:45 to see what's problem. Told just came out of oven, on the way.. it's 7:10 , still no food.. now saying delivery at 7:30.. but they said came out of oven at 6:45.. 45 minutes to deliver ? So.. 2 hrs for 2 med pizzas and breadsticks ?♂️?♂️
I ordered two pizzas, both were wrong. One specifically was supposed to have no cheese and they added tons of cheese. The other one was supposed to have cheese and a ton of other toppings and they barely put anything on it that I asked for. I called to try to ask about it and they put to a call center then transferred me to the store. After being transferred to the store they never picked up so I got sent back to the call center 4-5 times. After that they finally picked up and then they set the phone down and walked away. This establishment is literally awful. The rest of the reviews on this are accurate. Also I got wings and they were literally sitting in a puddle of sauce. When removing the cheese from the pizza that was supposed to have no cheese I noticed the dough was barely cooked. I’ll be emailing corporate and calling the day shift today for a full refund. Don’t get pizza from here, save yourself and your money.
Dietary restrictions: If you have any restrictions they aren’t going to accommodate them. They are going to Ignore all instructions and then refuse to do anything about it or pickup the phone.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sides, Ultimate Hut Bundle, Create Your Own Pizza
I called six different stores on my birthday to deliver a pizza and was told to call and tell other employees that they deliver to my home. Wouldn’t give me any name of any employee I talked to. The food was not good at all either. Pizza Hut went from being my favorite place to eat for pizza, to the worst overall customer experience and customer service ever. This was a childhood staple to me and I now will never pass it on to my children because Pizza Hut has went downhill so badly and the employees aside for their few excellent workers, there is a plethora of terrible workers with no respect for customers.
Parking: Parking
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Breadsticks
First of had delivery and they forgot a pepperoni lovers pizza and I called the store 3 times to be hung on than my wife calls and they say the delivery guy told them he gave it to us so I proceed to the store 10 minutes away being promised my pizza would be ready to me showing up. Spoke to someone they said the manager will be up her shortly and I waited 30 minutes till she finally came to the front and said " they are working on it, I'm just trying to figure out what's going on." As she walked off. I proceeded to wait 10 more minutes and she comes out being rude and then tells me I'm rude and I inform her I'm gonna call corporate and she literally said "good luck" and I said " this is how you treat customers" and three people came from the back and told me to leave. Will never order from this store again.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cheese Bread, Pepperoni Pizza, Breadsticks, Garlic, Boneless Wings
I went to Pizza Hut to purchase an item that I didn't know was no longer being sold and so I told them I needed to look at the menu online to see what else I wanted to order. My granddaughter and I sat down to look at the menu and we chose what we wanted and I was going to order it online right there in the store, but my phone died. So I stood up at the counter and the lady came up and said what's the name on your order and I said well my phone died I couldn't place the order so I need to place it with you. She said oh okay and then walked into the kitchen and started making pizzas and never once came back to take my order. Somebody else in the kitchen came out and asked me if my order had been taken and I said no and explained what happened and she was supposed to have been going in the back to tell somebody to come and take my order. We waited more than 15 minutes in the store and nobody came to take our order. So we left. That is the closest store to where I live since mine was shut down and now I have to find another store to start going to. You cannot treat patrons like that. We ended up having Taco Bell for dinner.
Atmosphere: 1
Service: 1
9/10 times they get my order wrong/forget things in my order. The one time I tried to get it fixed, it took two hours. Sad part was, it was only a two liter pop that was missing and still took two hours for them to get it to me.
Service: 1
I went o pick up pizza here and I heard them laughing about the pizza they made me when I got home I saw why and was disappointed that the manager was the one laughing
Atmosphere: 1
Food: 1
Service: 1
Dont even waste your time
Atmosphere: 1
Food: 2
Service: 1
Store closes at 12am. Not 1am
Never again don't even offer me a a free order just wow
Food: 1
Service: 1
Carry out only store so no rating for atmosphere. Ordered a supreme pizza and it was missing green peppers, big disappointment! Rest of pizza was good
Food: 3
Service: 4
Restaurantji Recommends
I didn't eat here, just came in to get an order for delivery. Gave 5 stars for what I observed
Atmosphere: 5
Service: 5
Decided to try the box, and a side..didn't disappoint, they were satisfied.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: BBQ Wings, Boneless Wings, Personal Pan Pizza
Ordered Large Thin Pepperoni Pizza. Crispy crust. Done well. Tasted great!
Food: 5
Service: 4
Recommended dishes: Breadsticks
Whoever made my pizza today on 8/22 I love you
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 pizzas bread sticks at 5:30 pm.. said to be delivered at 6:15-6:20. Called at 6:45 to see what's problem. Told just came out of oven, on the way.. it's 7:10 , still no food.. now saying delivery at 7:30.. but they said came out of oven at 6:45.. 45 minutes to deliver ? So.. 2 hrs for 2 med pizzas and breadsticks ?♂️?♂️
Atmosphere: 1
Food: 4
Service: 1
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