HORRIBLE Customer Service!! Gave Incomplete order and when I went back, they had the doors locked at 7:02. Cars the parking lot and the order sitting on the counter and they refused to come to the door!!!!
Donovan E
1st visit to this Ruby's The lady taking the orders was extremely polite and informative. Unfortunately the majority of the items that we wanted to order weren't available. No greens ,no orkra ,no ribs, no coleslaw,no onion rings,no sandwiches etc We settled on the catfish dinner and also the 6 piece shrimp dinner. Don't order the fried corn ??. The French fries were barely cooked and soggy I can't recommend this spot for new customers
Atmosphere: 4
Food: 1
Service: 5
Nicole Sadeeq
Some items were sold out, but everything was delicious.
Atmosphere: 4
Food: 5
Service: 4
Dashae Allison
Food was nasty ! Never again willI eat here! Steaks were burnt . Corn was sweet as hell.. mash potatoes were out the box and well as the mac and cheese .. chicken was dark brown NO FRESH GREASE ! Dressing was disgusting! Turkey chops were hard . Catfish was burnt !! We order over 6 meals NO ONE WAS SATISFIED! The lady that took our order was rude ! Eating at the counter while packing our food just a mess ! This place is a joke ! Smells amazing but taste nastyDietary restrictions: No comment
Recommended dishes: Peach Cobbler
SoonLee
Everything was great. Greens could use some spice. Beside that satisfying.
Food: 5
Service: 2
Recommended dishes: Peach Cobbler
renard mcfarland
Food was great...service was even better ?.
Atmosphere: 5
Food: 5
Service: 5
Saige Sneed
Went to Ruby's kitchen on Saturday October 14 the food was nasty . Frozen fish out the bag was cooked hard mac n cheese was not homemade . THE CHICKEN LEGS WAS BURT AND LOOK LIKE IT WAS REFRIED . CUSTOMER SERVICE WAS TRASH . THE LADY THAT TAKES ORDER ON THE PHONE WAS UPSET BECAUSE THE PHONE WAS RINGING CONTINUESLY FOR ORDER. SHE SAID SHE WISH SHE COULD THROW THE PHONE ACROSS THE ROOM . WELL NOT BE RETURNING TO EAT THERE EVER AGAIN. RUBYS KITCHEN NEEDS TO SHUT DOWN . COOK REAL FOOD IF YOU ARE GOING TO HAVE A MOM AND POP RESTAURANT. YOUR CUSTOMER SRVICE HAS TO BE UP TO PAR .RUBYS KITCHEN IS TRASH !!!
Atmosphere: 1
Food: 1
Service: 1
Amy Crumb
Food is made fresh to order but it is definitely worth the wait. We opted to dine in; multiple staff/owners made sure we had been taken care of given there's no dedicated waitstaff or bussing. Catfish was perfect. Meal for two (1 entree + 2 sides each) was around $25.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Catfish Nuggets
Smoken Tone (Tellin' It Like I See It)
All I can say is deliciously Licking good!
Atmosphere: 5
Food: 5
Service: 5
Margaret
Food was terrible, service was worse. Boxed mashed potatoes. Beef and gravy tasted like it was from a can. Took 1hr 15 min to get food.
I ordered from here on Sunday and I was very disappointed. I placed my order at 5:46pm and was told my pickup time would be 6:35. I got there to pick my order up at 6:45 only to be told that there would be a 15 minute wait because they had to drop the chicken. I didn't get my order until 7:35. The shrimp were very soggy and the black eyed peas were too salty and the yams were too oily. I was very disappointed with the entire meal. Please do better and please teach the cashier some etiquette. I worked in Food Service for over 20 years and it is never okay to bash your co workers.
Daisy Day
Catfish and wings were super good. Sides were not. Not seasoned at all and very greasy. Ordered corn bread and got a cheap roll. They forgot my gravy.
Food: 3
David Rios
Waited a half hour for hamburger and it wasn't good won't be back
Tamrah Waite Newby
This place is very confusing. You don't know if you sit down to eat there or stand in line to order to go food... Then you wait 30+ minutes to be shoved a bag of food. Idk... they should rethink that approach. The food was good though.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Gravy, Roast Beef
Leah
Craving soul food and with limited options in the city, I came across Ruby’s Kitchen with a quick Google search. With online ordering down, I had to call twice to get through and order my food. I was told by the worker it would be a 45 minute wait, despite me ordering literally just dressing and macaroni. I figured with how busy it was, I’d give it 50 minutes. I walked into the humid, sticky building and was met by the worker at the cash register who was really nice. I told her my name, and she told me that there will still be a wait ?. 15 minutes passed, and at this point I ordered over an hour ago. I finally got my food and headed home! The dressing was good, but extremely runny. Macaroni was obviously from a box and a little bit of pepper was added. It’s not bad price wise, but for the wait, I expected better. I would come back, but I hate how a majority of the menu is only available Sunday.
HORRIBLE Customer Service!! Gave Incomplete order and when I went back, they had the doors locked at 7:02. Cars the parking lot and the order sitting on the counter and they refused to come to the door!!!!
1st visit to this Ruby's The lady taking the orders was extremely polite and informative. Unfortunately the majority of the items that we wanted to order weren't available. No greens ,no orkra ,no ribs, no coleslaw,no onion rings,no sandwiches etc We settled on the catfish dinner and also the 6 piece shrimp dinner. Don't order the fried corn ??. The French fries were barely cooked and soggy I can't recommend this spot for new customers
Atmosphere: 4
Food: 1
Service: 5
Some items were sold out, but everything was delicious.
Atmosphere: 4
Food: 5
Service: 4
Food was nasty ! Never again willI eat here! Steaks were burnt . Corn was sweet as hell.. mash potatoes were out the box and well as the mac and cheese .. chicken was dark brown NO FRESH GREASE ! Dressing was disgusting! Turkey chops were hard . Catfish was burnt !! We order over 6 meals NO ONE WAS SATISFIED! The lady that took our order was rude ! Eating at the counter while packing our food just a mess ! This place is a joke ! Smells amazing but taste nastyDietary restrictions: No comment
Recommended dishes: Peach Cobbler
Everything was great. Greens could use some spice. Beside that satisfying.
Food: 5
Service: 2
Recommended dishes: Peach Cobbler
Food was great...service was even better ?.
Atmosphere: 5
Food: 5
Service: 5
Went to Ruby's kitchen on Saturday October 14 the food was nasty . Frozen fish out the bag was cooked hard mac n cheese was not homemade . THE CHICKEN LEGS WAS BURT AND LOOK LIKE IT WAS REFRIED . CUSTOMER SERVICE WAS TRASH . THE LADY THAT TAKES ORDER ON THE PHONE WAS UPSET BECAUSE THE PHONE WAS RINGING CONTINUESLY FOR ORDER. SHE SAID SHE WISH SHE COULD THROW THE PHONE ACROSS THE ROOM . WELL NOT BE RETURNING TO EAT THERE EVER AGAIN. RUBYS KITCHEN NEEDS TO SHUT DOWN . COOK REAL FOOD IF YOU ARE GOING TO HAVE A MOM AND POP RESTAURANT. YOUR CUSTOMER SRVICE HAS TO BE UP TO PAR .RUBYS KITCHEN IS TRASH !!!
Atmosphere: 1
Food: 1
Service: 1
Food is made fresh to order but it is definitely worth the wait. We opted to dine in; multiple staff/owners made sure we had been taken care of given there's no dedicated waitstaff or bussing. Catfish was perfect. Meal for two (1 entree + 2 sides each) was around $25.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Catfish Nuggets
All I can say is deliciously Licking good!
Atmosphere: 5
Food: 5
Service: 5
Food was terrible, service was worse. Boxed mashed potatoes. Beef and gravy tasted like it was from a can. Took 1hr 15 min to get food.
Restaurantji Recommends
I ordered from here on Sunday and I was very disappointed. I placed my order at 5:46pm and was told my pickup time would be 6:35. I got there to pick my order up at 6:45 only to be told that there would be a 15 minute wait because they had to drop the chicken. I didn't get my order until 7:35. The shrimp were very soggy and the black eyed peas were too salty and the yams were too oily. I was very disappointed with the entire meal. Please do better and please teach the cashier some etiquette. I worked in Food Service for over 20 years and it is never okay to bash your co workers.
Catfish and wings were super good. Sides were not. Not seasoned at all and very greasy. Ordered corn bread and got a cheap roll. They forgot my gravy.
Food: 3
Waited a half hour for hamburger and it wasn't good won't be back
This place is very confusing. You don't know if you sit down to eat there or stand in line to order to go food... Then you wait 30+ minutes to be shoved a bag of food. Idk... they should rethink that approach. The food was good though.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Gravy, Roast Beef
Craving soul food and with limited options in the city, I came across Ruby’s Kitchen with a quick Google search. With online ordering down, I had to call twice to get through and order my food. I was told by the worker it would be a 45 minute wait, despite me ordering literally just dressing and macaroni. I figured with how busy it was, I’d give it 50 minutes. I walked into the humid, sticky building and was met by the worker at the cash register who was really nice. I told her my name, and she told me that there will still be a wait ?. 15 minutes passed, and at this point I ordered over an hour ago. I finally got my food and headed home! The dressing was good, but extremely runny. Macaroni was obviously from a box and a little bit of pepper was added. It’s not bad price wise, but for the wait, I expected better. I would come back, but I hate how a majority of the menu is only available Sunday.
Atmosphere: 3
Food: 4
Service: 3