I ordered my regular drink, an iced PSL (no whip with pumpkin cold foam). I paid using my Starbucks app. I used my points and whatever was left on my Starbucks card on the app. I waited for my drink. The employee called my name and came to get my drink. I noticed it was vanilla sweet cream cold foam instead of pumpkin. I normally never speak up if something is incorrect, but today I decided to. I said “excuse me” to get the employees attention. She came forward and I told her I requested pumpkin cold foam. Morgan is the employee according to the badge on her apron. Morgan told me that she and the other employee who took my order heard me request vanilla sweet cream cold foam. I told her that I apologize, but I asked pumpkin cold foam. Morgan told me that next time I need to clarify again when I’m ordering which makes no sense to me, honestly. I ordered my drink (as I always do) and they gave me the total and I paid. It wasn’t read back to me after I ordered for me to correct it and there isn’t a screen that displays the order so I can review it. I wait for my drink to be remade. The other employee must’ve asked what was wrong and Morgan (quiet enough, but with attitude) had told her that I ordered my drink wrong. It was the attitude that was with this interaction. Once my drink was made, I told Morgan thank you for remaking my drink, but I could hear her from behind the counter. She made an attempt to defend herself with an attitude. I told Morgan that I let her know I could hear her so she could be more considerate of future customers (because this was a very uncomfortable interaction for me). She told me that I need to order my drink right next time lol.
Overall, this was an awful experience and the customer service isn’t there. The atmosphere was uncomfortable and not welcoming. On the bright side, my PSL was good. But I would also say it’s not worth going back for that kind of customer service even if I’m already conveniently shopping at Target. It was such a small issue that made such a big problem.
Atmosphere: 1
Food: 3
Service: 1
Robert Solis
Waited I20 minutes for the wrong coffe, I ordered a Brown Sugar Latte with oatmilk. They forgot the Brown Sugar and Cinnamon. I informed them it did not taste like a Brown Sugar Latte and they saw it was not entered as a Brown Sugar Latte. Of course, I am not in good mood after waiting for 20 minutes not knowing it would take that long. And all they could say would you like me to add Brown Sugar. I had to hold my tongue back, what ever happened to the good old days when the customer was treated with respect. If the SB rep would have said sorry for the mix up sir and your wait. I can add Brown sugar to the drink and give you a credit for coffee at a later time or I can just make you another one or if you like I can return your money back. What made it worse I could not even taste the espresso, it tasted like hot oatmilk.
Jan Sp
Sure an in store store but really nice staff and fast service. Clean counters. And no long waiting’s.
Atmosphere: 3
Food: 5
Service: 5
Jacob Coey
Jazelle is the best barista ever! She's always friendly, remembers me and says hi whenever I come in. She does a fantastic job and thought you all should know.
Atmosphere: 5
Food: 5
Emily Cousino
I'm not a coffee drinker so this was my 1st time. I simply was getting a gift card and the employee was unbelievably rude to me for no reason. She didn't greet me at all just stood at the register and only said hi when I said hello. She wasn't very helpful at all about the gift cards..the way she spoke to me shocked me since I was there for something very simple. I'd understand if I was being difficult but I was purchasing a gift card only. Then she said i couldn't pay with cash and I said thats fine but stated that i found it werid that I had to pay with card instead of cash for said gift card, she said " NO ITS NOT!" Then walked away from the register into the back room without finishing the transaction another employee had to. This other employee was very kind. She told me the rude employees name was Brittany. I hope she truly understands how important customer service is and her behavior was not okay.Purchase date 3/19 @6:43pmThank you
Atmosphere: 4
Service: 1
Catadonia Misha
Vanilla iced coffee is the bomb, however the last couple times we've been OUT of iced coffee??? Like how does that happen lol. Food is a bit pricey... but good for a quick bite. Coffee is
Atmosphere: 4
Food: 3
Service: 4
Kayla Krumn
For a couple years, I've been coming to this location and never once had anything bad or negative to say about their service. They're always friendly, patient, and incredibly welcoming. Especially today, and the employee was understanding about me missing my birthday reward yesterday! I genuinely appreciate the people here and thank them for being so great!The barista even wrote "happy belated birthday" on my cup, which I thought was adorable!
jim jackson
I understand why the line is always around the building. It’s for sure not because there efficient! Waiting 20 for a damn hot chocolate was fun.
Spyder Web
Decent drinks. Bit costly tho
Atmosphere: 4
Food: 4
Service: 4
Michael M
Overpriced coffee, if that's what you can call it. Staff were okay. Atmosphere is sterile and cold. Thanks, but no thanks. I can get better coffee at Speedway.
Always great coffee. I use the app when ordering, so my order is always exactly how I like it. Using the app is quick and easy. The employees were fast and friendly. Starbucks as a whole has everybody else in the coffee game best, hands down. The coffee just tastes fresher
Jeff “Bhonest” Peace
Not worth sitting in a long line for a coffee
Atmosphere: 3
Food: 3
Service: 3
troy whitman
Always great coffee. I use the app when ordering, so my order is always exactly how I like it. Using the app is quick and easy. The employees were fast and friendly. Starbucks as a whole has everybody else in the coffee game best, hands down. The coffee just tastes fresher
Atmosphere: 5
Food: 5
Service: 5
Bunana Reef
Detrimentally understaffed! Literally only 1 barista taking orders and making them at a nonchalant pace. And it’s just her, so “the oven is currently out of service.” No hot breakfast items here!
I ordered my regular drink, an iced PSL (no whip with pumpkin cold foam). I paid using my Starbucks app. I used my points and whatever was left on my Starbucks card on the app. I waited for my drink. The employee called my name and came to get my drink. I noticed it was vanilla sweet cream cold foam instead of pumpkin. I normally never speak up if something is incorrect, but today I decided to. I said “excuse me” to get the employees attention. She came forward and I told her I requested pumpkin cold foam. Morgan is the employee according to the badge on her apron. Morgan told me that she and the other employee who took my order heard me request vanilla sweet cream cold foam. I told her that I apologize, but I asked pumpkin cold foam. Morgan told me that next time I need to clarify again when I’m ordering which makes no sense to me, honestly. I ordered my drink (as I always do) and they gave me the total and I paid. It wasn’t read back to me after I ordered for me to correct it and there isn’t a screen that displays the order so I can review it. I wait for my drink to be remade. The other employee must’ve asked what was wrong and Morgan (quiet enough, but with attitude) had told her that I ordered my drink wrong. It was the attitude that was with this interaction. Once my drink was made, I told Morgan thank you for remaking my drink, but I could hear her from behind the counter. She made an attempt to defend herself with an attitude. I told Morgan that I let her know I could hear her so she could be more considerate of future customers (because this was a very uncomfortable interaction for me). She told me that I need to order my drink right next time lol.
Overall, this was an awful experience and the customer service isn’t there. The atmosphere was uncomfortable and not welcoming. On the bright side, my PSL was good. But I would also say it’s not worth going back for that kind of customer service even if I’m already conveniently shopping at Target. It was such a small issue that made such a big problem.
Atmosphere: 1
Food: 3
Service: 1
Waited I20 minutes for the wrong coffe, I ordered a Brown Sugar Latte with oatmilk. They forgot the Brown Sugar and Cinnamon. I informed them it did not taste like a Brown Sugar Latte and they saw it was not entered as a Brown Sugar Latte. Of course, I am not in good mood after waiting for 20 minutes not knowing it would take that long. And all they could say would you like me to add Brown Sugar. I had to hold my tongue back, what ever happened to the good old days when the customer was treated with respect. If the SB rep would have said sorry for the mix up sir and your wait. I can add Brown sugar to the drink and give you a credit for coffee at a later time or I can just make you another one or if you like I can return your money back. What made it worse I could not even taste the espresso, it tasted like hot oatmilk.
Sure an in store store but really nice staff and fast service. Clean counters. And no long waiting’s.
Atmosphere: 3
Food: 5
Service: 5
Jazelle is the best barista ever! She's always friendly, remembers me and says hi whenever I come in. She does a fantastic job and thought you all should know.
Atmosphere: 5
Food: 5
I'm not a coffee drinker so this was my 1st time. I simply was getting a gift card and the employee was unbelievably rude to me for no reason. She didn't greet me at all just stood at the register and only said hi when I said hello. She wasn't very helpful at all about the gift cards..the way she spoke to me shocked me since I was there for something very simple. I'd understand if I was being difficult but I was purchasing a gift card only. Then she said i couldn't pay with cash and I said thats fine but stated that i found it werid that I had to pay with card instead of cash for said gift card, she said " NO ITS NOT!" Then walked away from the register into the back room without finishing the transaction another employee had to. This other employee was very kind. She told me the rude employees name was Brittany. I hope she truly understands how important customer service is and her behavior was not okay.Purchase date 3/19 @6:43pmThank you
Atmosphere: 4
Service: 1
Vanilla iced coffee is the bomb, however the last couple times we've been OUT of iced coffee??? Like how does that happen lol. Food is a bit pricey... but good for a quick bite. Coffee is
Atmosphere: 4
Food: 3
Service: 4
For a couple years, I've been coming to this location and never once had anything bad or negative to say about their service. They're always friendly, patient, and incredibly welcoming. Especially today, and the employee was understanding about me missing my birthday reward yesterday! I genuinely appreciate the people here and thank them for being so great!The barista even wrote "happy belated birthday" on my cup, which I thought was adorable!
I understand why the line is always around the building. It’s for sure not because there efficient! Waiting 20 for a damn hot chocolate was fun.
Decent drinks. Bit costly tho
Atmosphere: 4
Food: 4
Service: 4
Overpriced coffee, if that's what you can call it. Staff were okay. Atmosphere is sterile and cold. Thanks, but no thanks. I can get better coffee at Speedway.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Always great coffee. I use the app when ordering, so my order is always exactly how I like it. Using the app is quick and easy. The employees were fast and friendly. Starbucks as a whole has everybody else in the coffee game best, hands down. The coffee just tastes fresher
Not worth sitting in a long line for a coffee
Atmosphere: 3
Food: 3
Service: 3
Always great coffee. I use the app when ordering, so my order is always exactly how I like it. Using the app is quick and easy. The employees were fast and friendly. Starbucks as a whole has everybody else in the coffee game best, hands down. The coffee just tastes fresher
Atmosphere: 5
Food: 5
Service: 5
Detrimentally understaffed! Literally only 1 barista taking orders and making them at a nonchalant pace. And it’s just her, so “the oven is currently out of service.” No hot breakfast items here!
Uh yeah
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