Sometimes, the baristas are really sweet, and sometimes I feel like an inconvenience, which makes it hard to come back.
Atmosphere: 3
Food: 5
Service: 3
Nichole Alley
Opens early!
Micah Walker
Perfect
Atmosphere: 5
Food: 5
Service: 5
Stephen Manley (AntiochRabbit)
Love this Starbucks. The employees are always friendly and helpful.
Jasmine Mcclair
I am very upset because I had placed an order here my order was messed up so I called and spoke with a manager that was a guy and he told me he was going to put my name in the book and I could come back whenever and have my order replaced so I went to get my order yesterday and the lady tells me basically that there books are rotated every month and basically I was lying and that they can’t replace my order unless I had my receipt. I was highly pissed off and will never return back there. I won’t refer anyone to go to that location either.
AJA
The customer service is terrible. I understand this location gets quite busy, however, the lack of customer service is terrible. The past two times, I have stood in line (at the register , first in line) for over 10 mins without being greeted. I had to ask “excuse, me, I haven’t been helped yet.” “Oh we are sorry didn’t see you there.” The first time they completely forgot my drink order -I order a plain hot green tea The second time they slid the iced coffee over almost tipped it over and the woman rolled her eyes and turned away. Working in a fast workplace is difficult I have experience myself, however, it is incredibly important to at least greet your customers, check in with them let them know “Hey! we will be with you shortly. Sorry about the wait. Heck! SMILE! Say have a great day.” Etc… This location has gone completely down hill and it’s a shame. I miss the other crew that actually seemed to care about the customers experience. To note: This trip was rather special one for myself— I’m in recovery and recently experienced a death in the family within the last two weeks. This was my first outing on my own and even though it’s only a green tea, it was a treat to myself for making it through another day, another week. I’ll be choosing a different location going forward. It’s not worth 30 minutes out of my day for 1-2 beverages and crappy customer service.
Atmosphere: 3
Food: 2
Service: 1
Kristen Dennis
OMG. Falafel sandwich very very small for $5. Never again!! Total rip off.
Atmosphere: 4
Food: 1
Service: 5
Emily Nycum
Thank you I asked the person taking my order to make me her favorite drink and she didn't disappoint ❤️ also we had a mix up in line with a car driving off and they took care of the issue I really appreciated the kind customer service thank you both!
Atmosphere: 5
Food: 5
Service: 5
Alexander
This is the most superior Starbucks. Insanely fast service. Why can no other location figure this speed out? Also, they are so kind and don't act like I'm inconveniencing them. Big ups to whoever is leading this team and guiding them towards excellent service.
Atmosphere: 5
Food: 5
Service: 5
Alexa Horton
Been here a few different times and they’re so kind, quick, and the quality is perfection! I got this hot vanilla blonde oatmilk latte, and it’s so yummy. They are incredibly friendly! I’ve only been through the drive thru, so I cannot speak on the inside; but the drive thru has always been a great experience for me!
I was waiting for a friend and I was gonna get coffee there. But she said I couldn't wait for my friend.She was goinh pay for the coffee. So I will not be going there anymore they just lost service
Atmosphere: 1
Service: 1
Christopher Aguero
It's way over priced...go to Dunkin donuts fr.fr...same items over there but DD. .is half the price ...
Atmosphere: 2
Food: 2
Service: 2
Bill
My first and only experience with Starbucks. I was not able to special order a breakfast sandwich. Told me I can't substitute breads. No reason to ever go back.
Bill Amato
My first and only experience with Starbucks. I was not able to special order a breakfast sandwich. Told me I can't substitute breads. No reason to ever go back.
Sometimes, the baristas are really sweet, and sometimes I feel like an inconvenience, which makes it hard to come back.
Atmosphere: 3
Food: 5
Service: 3
Opens early!
Perfect
Atmosphere: 5
Food: 5
Service: 5
Love this Starbucks. The employees are always friendly and helpful.
I am very upset because I had placed an order here my order was messed up so I called and spoke with a manager that was a guy and he told me he was going to put my name in the book and I could come back whenever and have my order replaced so I went to get my order yesterday and the lady tells me basically that there books are rotated every month and basically I was lying and that they can’t replace my order unless I had my receipt. I was highly pissed off and will never return back there. I won’t refer anyone to go to that location either.
The customer service is terrible. I understand this location gets quite busy, however, the lack of customer service is terrible.
The past two times, I have stood in line (at the register , first in line) for over 10 mins without being greeted. I had to ask “excuse, me, I haven’t been helped yet.”
“Oh we are sorry didn’t see you there.”
The first time they completely forgot my drink order
-I order a plain hot green tea
The second time they slid the iced coffee over almost tipped it over and the woman rolled her eyes and turned away.
Working in a fast workplace is difficult I have experience myself, however, it is incredibly important to at least greet your customers, check in with them let them know
“Hey! we will be with you shortly. Sorry about the wait. Heck! SMILE! Say have a great day.” Etc…
This location has gone completely down hill and it’s a shame. I miss the other crew that actually seemed to care about the customers experience.
To note:
This trip was rather special one for myself—
I’m in recovery and recently experienced a death in the family within the last two weeks.
This was my first outing on my own and even though it’s only a green tea, it was a treat to myself for making it through another day, another week.
I’ll be choosing a different location going forward. It’s not worth 30 minutes out of my day for 1-2 beverages and crappy customer service.
Atmosphere: 3
Food: 2
Service: 1
OMG. Falafel sandwich very very small for $5. Never again!! Total rip off.
Atmosphere: 4
Food: 1
Service: 5
Thank you I asked the person taking my order to make me her favorite drink and she didn't disappoint ❤️ also we had a mix up in line with a car driving off and they took care of the issue I really appreciated the kind customer service thank you both!
Atmosphere: 5
Food: 5
Service: 5
This is the most superior Starbucks. Insanely fast service. Why can no other location figure this speed out? Also, they are so kind and don't act like I'm inconveniencing them. Big ups to whoever is leading this team and guiding them towards excellent service.
Atmosphere: 5
Food: 5
Service: 5
Been here a few different times and they’re so kind, quick, and the quality is perfection! I got this hot vanilla blonde oatmilk latte, and it’s so yummy.
They are incredibly friendly!
I’ve only been through the drive thru, so I cannot speak on the inside; but the drive thru has always been a great experience for me!
Food: 5
Service: 5
Restaurantji Recommends
I was waiting for a friend and I was gonna get coffee there. But she said I couldn't wait for my friend.She was goinh pay for the coffee. So I will not be going there anymore they just lost service
Atmosphere: 1
Service: 1
It's way over priced...go to Dunkin donuts fr.fr...same items over there but DD. .is half the price ...
Atmosphere: 2
Food: 2
Service: 2
My first and only experience with Starbucks. I was not able to special order a breakfast sandwich. Told me I can't substitute breads. No reason to ever go back.
My first and only experience with Starbucks. I was not able to special order a breakfast sandwich. Told me I can't substitute breads. No reason to ever go back.
Done on
Atmosphere: 5
Food: 5
Service: 5
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