In One visit I was denied using the bathroom to change the diaper of my 18 month old. Forced to purchase. Insinuated my family used drugs. Then when I expressed it was wrong and I would be making a complaint I was kicked out and told the police was being called. This is not the way a so called family restaurant experience should be.
Tristan Royal
Bathrooms are locked? Had to use the bathroom like a big boy. had to order first I guess….?????? Ridiculous I gotta pee I shouldn’t have to walk into a public place to have to order before I can go relieve myself and wash my hands something’s gotta happen
Atmosphere: 1
Food: 1
Service: 1
Anton Botushar
Unbelievably rude, incredibly lazy & unprofessional managers, team leaders, and staff (with exceptions of course). I have disabilities, so instead of walking and dining in, I ordered my food from the drive-thru. At the window, I was handed the soda with ice, although I requested no ice. I dumped that drink, I handed the empty cup back, and I asked the drive-through employee, if she can give me a refill of the same drink without ice. She went asking her manager and when she came back, she refused to give me a refill. The manager came to the window and refused to give me a refill, too. She was asking me to pay additional money for a refill to which I responded that it was preposterous and I will not pay additional money for a refill when there are free refills if one is ordering inside the restaurant, the price being the same for drive-thru & in-store. I asked her, if I should report this to Steve (who is the Area Manager and I've known for 20+ years) to which she angrily replied that he retired and he is not in charge anymore (with some satisfaction to this fact in her facial expression). There was nothing else left to do, so, I told her that I'll come inside and get my own drink without ice from the machine. She closed the window, quickly ran and locked all the doors at 8:31 pm, preventing me and other customers to walk into the store. That is how determined to take an action and look authoritative in the eyes of the teenage employees she was, teaching them incredibly unskillful and inappropriate behavior. At this point, I wanted to return the food and get my money back but I could not even talk to her as she quickly hid inside, near the prep area. I drove again via the drive-thru and when I reached the window, she wouldn't come to it and the employee was not allowed to open the window. I couldn't even request a refund and I was stuck with that food and no drink. I drove around to the front of the store and knocked on the locked door. I was bringing and showing to her the untouched food with the receipt as an indication that I wanted to return the food. She was standing behind the counter and was waiving at me as a sign of "bye-bye". That was extremely rude behavior from someone that supposed to uphold some standards and norms (even minimum) of Taco Bell's customer service. Here is another not so minor detail to mention - I have problems with my legs walking and yet, I was standing in front of locked doors of a fast food restaurant, risking to fall on the snow covered icy surface outside, with hands full of food that was getting cold and stiff. With hand gestures I showed her that I will call the police. I didn't realize that she already has done that to escalate the situation and to cover her rude and incompetent behavior. When the police arrived after a while, I explained what happened. The female officers were stating that I'm not supposed to get a refill at the drive through, without hearing my entire concern. They sounded as they were part of Taco Bell's establishment, knowing & interpreting Taco Bell's policies. They convincingly stated that I'll not get a refund, going even further assigning a blame, saying that it was my fault my food was cold & stiff. I waited for them to arrive so as to peacefully find a commonly beneficial solution to this problem, without having to go any further for the sake of this angry, manipulative, rude and unqualified so to call manager. Because of her incompetence, the whole store's shift mgrs & team leaders are acting unacceptable by even the lowest standards handling customer complaints. No one is listening and even the authorities serve and protect the discriminatory, choosing sides not based on merit but by ownership & financial situation. They took the side of the big establishment, even though I called them as well, without investigating in depth the issue at hand. The upper management is not even aware of the unskillful, to say the least, acts their representative managers do, expressing
Food: 1
T LBS
Manager trash. Went through line and my 3 year old had to use bathroom after my family got a meal. Said bathroom was for paying customers I couldn’t use since I didn’t have receipt. There’s a bathroom across the street would have drove there but paid to eat there so insane she would turn my child away from bathroom just because person at window didn’t give my girlfriend a receipt. It’s petty but I don’t play about my child
Atmosphere: 1
Food: 1
Service: 1
shirley russell
They took what I wanted off of the menu.
Jennifer Schell
Food was good! The complaint I have is why is the bathroom closed off to guests eating "Inside" the restaurant? I expect that from bigger cities or towns out in BFE, buuut Toledo? Lol, I know there are homeless on the street, but you can at least make it for paying customers. 🤨
Atmosphere: 4
Food: 5
Service: 4
Tyesha Barrett
They’re lazy whoever worked Wednesday January 8th 1:35 .. they rushed my fries …told me the fries just came up.. now i found hair on my food when your hair supposed to be put up.. i have my receipt and picture.
Atmosphere: 1
Food: 1
Service: 1
Satyra Holland
I'm not making this review based on the food. I didn't order here because when I walked in to place the order I was told to use the Kiosk. I feel that it should be a choice. If that's the case I would've went through drive through. Customer lost.
Atmosphere: 1
Service: 1
Holli Stafford
We had to order by the computer we do not know how to do this we did not like this won't be coming back
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Nachos, Soft Taco
Tyler Friedrich
These people are beyond lazy. Dont waste your time!!!
They always ask if I want sauce and then never put it in the bag. I went through the drive thru after lobby closing so I couldn't go in to grab my own sauce once discovered it wasn't put in the bag. The drive thru line was way to long to drive back thru so, it's my suggestion that you always check your bag for everything before you pull off because, this place never puts the sauce in your bag, even after asking if you want any.
Atmosphere: 1
Food: 4
Service: 1
Tara Osley (Teetime)
My daughter who is 16 and still in school recently was fired for no reason. The recently trained GM (Robin) is very rude and does not know nor possess the skills to lead a team properly. a manager (Racheal) also needs to take on a few team lead classes herself. My daughter was called in on her days off for working weeks at a time with no days off. The first time she didn’t go in on her day off Robin took some of her scheduled hrs away as punishment. She has no write ups during her employment but was fired because every time she tried to take an order the manager would chime in and take over when no help was even needed. After 3 hours of doing so my daughter decided to take her headset off. Racheal then approach her with an attitude and told her to clock out because she didn’t want to work! My daughter called me and stayed on the phone with me the whole time. She tried at least twice to speak with the manager to defuse the situation and let her know that she wanted to work. But she was cut off every time and still asked to clock out. The next day Robin calls her to say that she was arguing (which did not happen) and fired her. This place had a huge turnover rate because of these two woman. Smh it’s sad to say that this is how they are treating our youth and preparing them for the real world. What great work ethics you two are showing! Keep up the failures one day you’ll learn how to treat others and as a team the day wouldn’t be so hard for y’all. Smh
Atmosphere: 1
Food: 3
Service: 1
John Gee
They are very rude! They don't have a high chair for infants like other taco bells they ring in red sauce to charge for a cup of water. They are just rushing you through the food was not made right..just go to a better taco bell or another restaurant this place is a huge waste.
Atmosphere: 1
Food: 2
Service: 1
Allen Matlock
These are the stingiest skimpiest tacos I've ever seen at a Taco Bell. Ordered the crunchwrap supreme and it looks like they just smeared one half scoop of meat in the entire thing. Cheese sauce? What's that? No tomatoes. Just a sprinkling of lettuce. It says if I just paid for two tortillas. Go to any other Taco Bell if you want what you paid for.
In One visit I was denied using the bathroom to change the diaper of my 18 month old. Forced to purchase. Insinuated my family used drugs. Then when I expressed it was wrong and I would be making a complaint I was kicked out and told the police was being called. This is not the way a so called family restaurant experience should be.
Bathrooms are locked? Had to use the bathroom like a big boy. had to order first I guess….?????? Ridiculous I gotta pee I shouldn’t have to walk into a public place to have to order before I can go relieve myself and wash my hands something’s gotta happen
Atmosphere: 1
Food: 1
Service: 1
Unbelievably rude, incredibly lazy & unprofessional managers, team leaders, and staff (with exceptions of course). I have disabilities, so instead of walking and dining in, I ordered my food from the drive-thru. At the window, I was handed the soda with ice, although I requested no ice. I dumped that drink, I handed the empty cup back, and I asked the drive-through employee, if she can give me a refill of the same drink without ice. She went asking her manager and when she came back, she refused to give me a refill. The manager came to the window and refused to give me a refill, too. She was asking me to pay additional money for a refill to which I responded that it was preposterous and I will not pay additional money for a refill when there are free refills if one is ordering inside the restaurant, the price being the same for drive-thru & in-store. I asked her, if I should report this to Steve (who is the Area Manager and I've known for 20+ years) to which she angrily replied that he retired and he is not in charge anymore (with some satisfaction to this fact in her facial expression). There was nothing else left to do, so, I told her that I'll come inside and get my own drink without ice from the machine. She closed the window, quickly ran and locked all the doors at 8:31 pm, preventing me and other customers to walk into the store. That is how determined to take an action and look authoritative in the eyes of the teenage employees she was, teaching them incredibly unskillful and inappropriate behavior. At this point, I wanted to return the food and get my money back but I could not even talk to her as she quickly hid inside, near the prep area. I drove again via the drive-thru and when I reached the window, she wouldn't come to it and the employee was not allowed to open the window. I couldn't even request a refund and I was stuck with that food and no drink. I drove around to the front of the store and knocked on the locked door. I was bringing and showing to her the untouched food with the receipt as an indication that I wanted to return the food. She was standing behind the counter and was waiving at me as a sign of "bye-bye". That was extremely rude behavior from someone that supposed to uphold some standards and norms (even minimum) of Taco Bell's customer service. Here is another not so minor detail to mention - I have problems with my legs walking and yet, I was standing in front of locked doors of a fast food restaurant, risking to fall on the snow covered icy surface outside, with hands full of food that was getting cold and stiff. With hand gestures I showed her that I will call the police. I didn't realize that she already has done that to escalate the situation and to cover her rude and incompetent behavior. When the police arrived after a while, I explained what happened. The female officers were stating that I'm not supposed to get a refill at the drive through, without hearing my entire concern. They sounded as they were part of Taco Bell's establishment, knowing & interpreting Taco Bell's policies. They convincingly stated that I'll not get a refund, going even further assigning a blame, saying that it was my fault my food was cold & stiff. I waited for them to arrive so as to peacefully find a commonly beneficial solution to this problem, without having to go any further for the sake of this angry, manipulative, rude and unqualified so to call manager. Because of her incompetence, the whole store's shift mgrs & team leaders are acting unacceptable by even the lowest standards handling customer complaints. No one is listening and even the authorities serve and protect the discriminatory, choosing sides not based on merit but by ownership & financial situation. They took the side of the big establishment, even though I called them as well, without investigating in depth the issue at hand. The upper management is not even aware of the unskillful, to say the least, acts their representative managers do, expressing
Food: 1
Manager trash. Went through line and my 3 year old had to use bathroom after my family got a meal. Said bathroom was for paying customers I couldn’t use since I didn’t have receipt. There’s a bathroom across the street would have drove there but paid to eat there so insane she would turn my child away from bathroom just because person at window didn’t give my girlfriend a receipt. It’s petty but I don’t play about my child
Atmosphere: 1
Food: 1
Service: 1
They took what I wanted off of the menu.
Food was good! The complaint I have is why is the bathroom closed off to guests eating "Inside" the restaurant? I expect that from bigger cities or towns out in BFE, buuut Toledo? Lol, I know there are homeless on the street, but you can at least make it for paying customers. 🤨
Atmosphere: 4
Food: 5
Service: 4
They’re lazy whoever worked Wednesday January 8th 1:35 .. they rushed my fries …told me the fries just came up.. now i found hair on my food when your hair supposed to be put up.. i have my receipt and picture.
Atmosphere: 1
Food: 1
Service: 1
I'm not making this review based on the food. I didn't order here because when I walked in to place the order I was told to use the Kiosk. I feel that it should be a choice. If that's the case I would've went through drive through. Customer lost.
Atmosphere: 1
Service: 1
We had to order by the computer we do not know how to do this we did not like this won't be coming back
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Nachos, Soft Taco
These people are beyond lazy. Dont waste your time!!!
Restaurantji Recommends
Terrible customer service here.
Atmosphere: 1
Food: 1
Service: 1
They always ask if I want sauce and then never put it in the bag. I went through the drive thru after lobby closing so I couldn't go in to grab my own sauce once discovered it wasn't put in the bag. The drive thru line was way to long to drive back thru so, it's my suggestion that you always check your bag for everything before you pull off because, this place never puts the sauce in your bag, even after asking if you want any.
Atmosphere: 1
Food: 4
Service: 1
My daughter who is 16 and still in school recently was fired for no reason. The recently trained GM (Robin) is very rude and does not know nor possess the skills to lead a team properly. a manager (Racheal) also needs to take on a few team lead classes herself. My daughter was called in on her days off for working weeks at a time with no days off. The first time she didn’t go in on her day off Robin took some of her scheduled hrs away as punishment. She has no write ups during her employment but was fired because every time she tried to take an order the manager would chime in and take over when no help was even needed. After 3 hours of doing so my daughter decided to take her headset off. Racheal then approach her with an attitude and told her to clock out because she didn’t want to work! My daughter called me and stayed on the phone with me the whole time. She tried at least twice to speak with the manager to defuse the situation and let her know that she wanted to work. But she was cut off every time and still asked to clock out. The next day Robin calls her to say that she was arguing (which did not happen) and fired her. This place had a huge turnover rate because of these two woman. Smh it’s sad to say that this is how they are treating our youth and preparing them for the real world. What great work ethics you two are showing! Keep up the failures one day you’ll learn how to treat others and as a team the day wouldn’t be so hard for y’all. Smh
Atmosphere: 1
Food: 3
Service: 1
They are very rude! They don't have a high chair for infants like other taco bells they ring in red sauce to charge for a cup of water. They are just rushing you through the food was not made right..just go to a better taco bell or another restaurant this place is a huge waste.
Atmosphere: 1
Food: 2
Service: 1
These are the stingiest skimpiest tacos I've ever seen at a Taco Bell. Ordered the crunchwrap supreme and it looks like they just smeared one half scoop of meat in the entire thing. Cheese sauce? What's that? No tomatoes. Just a sprinkling of lettuce. It says if I just paid for two tortillas. Go to any other Taco Bell if you want what you paid for.
Atmosphere: 3
Food: 1
Service: 3
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