The person working the drive thru was welcoming and courteous and deserves more stars than the food. If you’re going to have your customer pull over and wait for you to bring out their meal, at least make sure their order is good to go. The cheese in my cheese quesadilla was hardly melted and there was practically no filling in my crunch wrap supreme.
Food: 2
Service: 3
Shurrainna Minnis
There's more than six staff in there besides the cooks in the back everybody standing around doing nothing I've been here 20 minutes and I still don't have my food.
Food: 5
Service: 1
Mr.Perfect X10
5 stars all around I just don't understand as high as they look they don't even know how to roll a burrito
Atmosphere: 5
Food: 5
Service: 5
Allan Morales
Loved the doritos tortilla taco
Atmosphere: 3
Food: 5
Service: 5
THARUN KUMAR.S
Cantina crispy chicken taco was bitter the chicken was good but the the crispy taco because of the oil or the batter used is not good but if I ask for refund or replacement they are not accepting, I have eaten in more than 100+ branches of taco in US they I dint know the usual taste, why should I lie first? Really disappointed truly felt bad
Atmosphere: 1
Food: 1
Service: 1
Tiantee Conner
Whoever works night shift is horrible they supposed to close at 4 I pulled up at 3am and she refused to take my order then told me I can get a application and then said bye they rude
Clarence Preston
Horrible customer service and lazy staff. I placed an order online at 0310. the location closes at 0400 and there was a line with 6 or 7 people ahead of me. Instead of processing orders they said their system was down, in spite of still taking DoorDash orders so the online system couldn't have been down since it uses same system to process orders. The csr taking orders was obviously just tired of working and wanted to close as soon as possible.
Atmosphere: 1
Food: 1
Service: 1
Jason Cousino
I think it's BS I spend 30$ for food and u charge me 3.20$ for a cup of Ice water on a 90 degree day absolutely 💯 nuts
Atmosphere: 1
Food: 1
Service: 1
sherman powell
Came ordered a few items but the one In question is the grilled cheese burrito. The rice was not done so I turned around and let them know the rice was undercooked. Not a big deal stuff happens. I was asked did I want a new one I then told her I would as long as the rice is done. She informed me it's from the same pan. I get that one same problem rice undercooked. I then told told her a refund was warranted. She asked for the card I used but before giving her the card I asked can I just get a different item she said no it's to late she put it in already it will take 5-7 business days . I'm just confused how the refund was sent through before I gave her the card to refund to. So here we are writing a bad review on the manager Victoria. Thanks for not being rude in the least but take care of your customers we pay the bills...
Food: 1
Service: 2
Sarah Gross
Usually when you order something and then pay for it, you expect to receive that particular item. Not at Taco Bell. You get what they feel like giving you. Your money means absolutely nothing here. It would be faster to just take a $20 bill and flush it down the toilet. I just tried eating TB for the first time in a year, and my order was wrong. Never mind, I guess.
In One visit I was denied using the bathroom to change the diaper of my 18 month old. Forced to purchase. Insinuated my family used drugs. Then when I expressed it was wrong and I would be making a complaint I was kicked out and told the police was being called. This is not the way a so called family restaurant experience should be.
Tristan Royal
Bathrooms are locked? Had to use the bathroom like a big boy. had to order first I guess….?????? Ridiculous I gotta pee I shouldn’t have to walk into a public place to have to order before I can go relieve myself and wash my hands something’s gotta happen
Atmosphere: 1
Food: 1
Service: 1
Anton Botushar
Unbelievably rude, incredibly lazy & unprofessional managers, team leaders, and staff (with exceptions of course). I have disabilities, so instead of walking and dining in, I ordered my food from the drive-thru. At the window, I was handed the soda with ice, although I requested no ice. I dumped that drink, I handed the empty cup back, and I asked the drive-through employee, if she can give me a refill of the same drink without ice. She went asking her manager and when she came back, she refused to give me a refill. The manager came to the window and refused to give me a refill, too. She was asking me to pay additional money for a refill to which I responded that it was preposterous and I will not pay additional money for a refill when there are free refills if one is ordering inside the restaurant, the price being the same for drive-thru & in-store. I asked her, if I should report this to Steve (who is the Area Manager and I've known for 20+ years) to which she angrily replied that he retired and he is not in charge anymore (with some satisfaction to this fact in her facial expression). There was nothing else left to do, so, I told her that I'll come inside and get my own drink without ice from the machine. She closed the window, quickly ran and locked all the doors at 8:31 pm, preventing me and other customers to walk into the store. That is how determined to take an action and look authoritative in the eyes of the teenage employees she was, teaching them incredibly unskillful and inappropriate behavior. At this point, I wanted to return the food and get my money back but I could not even talk to her as she quickly hid inside, near the prep area. I drove again via the drive-thru and when I reached the window, she wouldn't come to it and the employee was not allowed to open the window. I couldn't even request a refund and I was stuck with that food and no drink. I drove around to the front of the store and knocked on the locked door. I was bringing and showing to her the untouched food with the receipt as an indication that I wanted to return the food. She was standing behind the counter and was waiving at me as a sign of "bye-bye". That was extremely rude behavior from someone that supposed to uphold some standards and norms (even minimum) of Taco Bell's customer service. Here is another not so minor detail to mention - I have problems with my legs walking and yet, I was standing in front of locked doors of a fast food restaurant, risking to fall on the snow covered icy surface outside, with hands full of food that was getting cold and stiff. With hand gestures I showed her that I will call the police. I didn't realize that she already has done that to escalate the situation and to cover her rude and incompetent behavior. When the police arrived after a while, I explained what happened. The female officers were stating that I'm not supposed to get a refill at the drive through, without hearing my entire concern. They sounded as they were part of Taco Bell's establishment, knowing & interpreting Taco Bell's policies. They convincingly stated that I'll not get a refund, going even further assigning a blame, saying that it was my fault my food was cold & stiff. I waited for them to arrive so as to peacefully find a commonly beneficial solution to this problem, without having to go any further for the sake of this angry, manipulative, rude and unqualified so to call manager. Because of her incompetence, the whole store's shift mgrs & team leaders are acting unacceptable by even the lowest standards handling customer complaints. No one is listening and even the authorities serve and protect the discriminatory, choosing sides not based on merit but by ownership & financial situation. They took the side of the big establishment, even though I called them as well, without investigating in depth the issue at hand. The upper management is not even aware of the unskillful, to say the least, acts their representative managers do, expressing
Food: 1
T LBS
Manager trash. Went through line and my 3 year old had to use bathroom after my family got a meal. Said bathroom was for paying customers I couldn’t use since I didn’t have receipt. There’s a bathroom across the street would have drove there but paid to eat there so insane she would turn my child away from bathroom just because person at window didn’t give my girlfriend a receipt. It’s petty but I don’t play about my child
The person working the drive thru was welcoming and courteous and deserves more stars than the food. If you’re going to have your customer pull over and wait for you to bring out their meal, at least make sure their order is good to go. The cheese in my cheese quesadilla was hardly melted and there was practically no filling in my crunch wrap supreme.
Food: 2
Service: 3
There's more than six staff in there besides the cooks in the back everybody standing around doing nothing I've been here 20 minutes and I still don't have my food.
Food: 5
Service: 1
5 stars all around I just don't understand as high as they look they don't even know how to roll a burrito
Atmosphere: 5
Food: 5
Service: 5
Loved the doritos tortilla taco
Atmosphere: 3
Food: 5
Service: 5
Cantina crispy chicken taco was bitter the chicken was good but the the crispy taco because of the oil or the batter used is not good but if I ask for refund or replacement they are not accepting, I have eaten in more than 100+ branches of taco in US they I dint know the usual taste, why should I lie first? Really disappointed truly felt bad
Atmosphere: 1
Food: 1
Service: 1
Whoever works night shift is horrible they supposed to close at 4 I pulled up at 3am and she refused to take my order then told me I can get a application and then said bye they rude
Horrible customer service and lazy staff. I placed an order online at 0310. the location closes at 0400 and there was a line with 6 or 7 people ahead of me. Instead of processing orders they said their system was down, in spite of still taking DoorDash orders so the online system couldn't have been down since it uses same system to process orders. The csr taking orders was obviously just tired of working and wanted to close as soon as possible.
Atmosphere: 1
Food: 1
Service: 1
I think it's BS I spend 30$ for food and u charge me 3.20$ for a cup of Ice water on a 90 degree day absolutely 💯 nuts
Atmosphere: 1
Food: 1
Service: 1
Came ordered a few items but the one In question is the grilled cheese burrito. The rice was not done so I turned around and let them know the rice was undercooked. Not a big deal stuff happens. I was asked did I want a new one I then told her I would as long as the rice is done. She informed me it's from the same pan. I get that one same problem rice undercooked. I then told told her a refund was warranted. She asked for the card I used but before giving her the card I asked can I just get a different item she said no it's to late she put it in already it will take 5-7 business days . I'm just confused how the refund was sent through before I gave her the card to refund to. So here we are writing a bad review on the manager Victoria. Thanks for not being rude in the least but take care of your customers we pay the bills...
Food: 1
Service: 2
Usually when you order something and then pay for it, you expect to receive that particular item. Not at Taco Bell. You get what they feel like giving you. Your money means absolutely nothing here. It would be faster to just take a $20 bill and flush it down the toilet. I just tried eating TB for the first time in a year, and my order was wrong. Never mind, I guess.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
In One visit I was denied using the bathroom to change the diaper of my 18 month old. Forced to purchase. Insinuated my family used drugs. Then when I expressed it was wrong and I would be making a complaint I was kicked out and told the police was being called. This is not the way a so called family restaurant experience should be.
Bathrooms are locked? Had to use the bathroom like a big boy. had to order first I guess….?????? Ridiculous I gotta pee I shouldn’t have to walk into a public place to have to order before I can go relieve myself and wash my hands something’s gotta happen
Atmosphere: 1
Food: 1
Service: 1
Unbelievably rude, incredibly lazy & unprofessional managers, team leaders, and staff (with exceptions of course). I have disabilities, so instead of walking and dining in, I ordered my food from the drive-thru. At the window, I was handed the soda with ice, although I requested no ice. I dumped that drink, I handed the empty cup back, and I asked the drive-through employee, if she can give me a refill of the same drink without ice. She went asking her manager and when she came back, she refused to give me a refill. The manager came to the window and refused to give me a refill, too. She was asking me to pay additional money for a refill to which I responded that it was preposterous and I will not pay additional money for a refill when there are free refills if one is ordering inside the restaurant, the price being the same for drive-thru & in-store. I asked her, if I should report this to Steve (who is the Area Manager and I've known for 20+ years) to which she angrily replied that he retired and he is not in charge anymore (with some satisfaction to this fact in her facial expression). There was nothing else left to do, so, I told her that I'll come inside and get my own drink without ice from the machine. She closed the window, quickly ran and locked all the doors at 8:31 pm, preventing me and other customers to walk into the store. That is how determined to take an action and look authoritative in the eyes of the teenage employees she was, teaching them incredibly unskillful and inappropriate behavior. At this point, I wanted to return the food and get my money back but I could not even talk to her as she quickly hid inside, near the prep area. I drove again via the drive-thru and when I reached the window, she wouldn't come to it and the employee was not allowed to open the window. I couldn't even request a refund and I was stuck with that food and no drink. I drove around to the front of the store and knocked on the locked door. I was bringing and showing to her the untouched food with the receipt as an indication that I wanted to return the food. She was standing behind the counter and was waiving at me as a sign of "bye-bye". That was extremely rude behavior from someone that supposed to uphold some standards and norms (even minimum) of Taco Bell's customer service. Here is another not so minor detail to mention - I have problems with my legs walking and yet, I was standing in front of locked doors of a fast food restaurant, risking to fall on the snow covered icy surface outside, with hands full of food that was getting cold and stiff. With hand gestures I showed her that I will call the police. I didn't realize that she already has done that to escalate the situation and to cover her rude and incompetent behavior. When the police arrived after a while, I explained what happened. The female officers were stating that I'm not supposed to get a refill at the drive through, without hearing my entire concern. They sounded as they were part of Taco Bell's establishment, knowing & interpreting Taco Bell's policies. They convincingly stated that I'll not get a refund, going even further assigning a blame, saying that it was my fault my food was cold & stiff. I waited for them to arrive so as to peacefully find a commonly beneficial solution to this problem, without having to go any further for the sake of this angry, manipulative, rude and unqualified so to call manager. Because of her incompetence, the whole store's shift mgrs & team leaders are acting unacceptable by even the lowest standards handling customer complaints. No one is listening and even the authorities serve and protect the discriminatory, choosing sides not based on merit but by ownership & financial situation. They took the side of the big establishment, even though I called them as well, without investigating in depth the issue at hand. The upper management is not even aware of the unskillful, to say the least, acts their representative managers do, expressing
Food: 1
Manager trash. Went through line and my 3 year old had to use bathroom after my family got a meal. Said bathroom was for paying customers I couldn’t use since I didn’t have receipt. There’s a bathroom across the street would have drove there but paid to eat there so insane she would turn my child away from bathroom just because person at window didn’t give my girlfriend a receipt. It’s petty but I don’t play about my child
Atmosphere: 1
Food: 1
Service: 1
They took what I wanted off of the menu.
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