You know, They do not use bags and expect you to perform a balancing act getting your food through the drive-through window. They don’t know you or if you have a medical condition or what not but bags are important for small items like wings and stuff like that. Just bag it Up, you know, in a real way. Also, they don’t follow instructions like cutting pizza in squares when you put it in the app, you know. They need new management in a real way, you know.
Atmosphere: 1
Food: 1
Service: 1
Jerrica Lewis
Absolutely not!! There is no way I placed my order at 6:55 and I’m still waiting 40 mins later for a pickup order! This is ridiculous beyond ridiculous and I’m at work it said 15 mins not a hour
Atmosphere: 1
Food: 1
Service: 1
Kelly Dixon
I went to get my lunch and the worker at Pizza Hut act like I was bothering him I had to ask him for napkins he gave me one napkin I asked for my Pepsi Cola he said did you have a pop I asked him is my bleu cheese in the container he said yeah I didn’t get my bleu cheese and received one napkin and the workers hair was all over his head his hair didn’t look clean at all this experience was the worst Pizza Hut in Trotwood you have to do better
Dietary restrictions: I don’t eat pizza sauce or marinara sauce
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Super Supreme Pizza, Breadsticks
Whosthemaster shonuff
Been trying to give this place a chance but now it is obvious. They take your money anytime you order double ingredients and they give you the same amount as if you didn’t double it. On many occasions we’ve gotten pizza from here and it don’t matter if you order double or not, you still get the same amount of toppings. In this instance, we ordered double ham and double pepperoni take a look at this photo and you be the judge.
Atmosphere: 2
Food: 1
Service: 3
TruckHer2020
my stomach fixed for some hot wings one would think that's a simple order but instead of covering my wing they rushed my order it looks an taste like colored OIL I got a bowl red Gotdam Grease on some "shining chicken" $10 for half azz service from the cook an here's a tip Serve your customers like you serve your Corporate an I'm more irritated I had the write a review when all they had to do was cover the wings in sauce and then shake the bowl Eaten 2 wings an no napkin needed but my fingertips shinning like a new Gotdam penny! I would of save 20+$ getting a simple salad
Food: 2
jessica wolbert
Staff super friendly food really good
darnell cannon
Let's just say I'm not happy at all and can't wait to call the General Manager Matt in the morning. Ordered for delivery only to be told that order was marked undeliverable because driver couldn't find address. Light was on and we were outside waiting. Called stored and Manager Trinity said the driver came and tried to call and went to voice mail. Phone never rang. After a conversation with manager was told the pizza was being remade and it will be there shortly. Well an hour later still outside waiting no one showed up. Called back and was told again that it was brought back to store undeliverable. Question? Why didn't driver call all the information was given. No one called in the first place, no voice mail or text NO nothing. Both times. As a Restaurant Manager this service is not acceptable just own your mistake and not lie to me saying you will fix the problem and never follow thru. Refund was given but after working 15 hours I expect to receive my order and not hear excuses. It's bad enough to warrant a call to corporate as well. Unacceptable Pizza Hut. I rather you listen and not talk over me and fix the issue. Sorry but that's no where near Hospitality. I suggest finding another location or not patronizing this location at all.
Food: 1
Service: 1
Aiysha Phillips
We want plates! Cheese and peppers are in tiny containers, for sell...?
Terrible delivery driver. My pizza was all over the box. I am certain it was because the driver pulled my pizza out of the bag vertically instead of horizontally. I am pretty sure Pizza Hut did not train him that way.
had a miscommunicationwith online order. picked up through carryout only to get home and see the miscommunication. I contacted the Pizza Hut and the manager, Matt, was above and beyond ensuring I will return again and again. the respect was appreciated and extra mile he gave was tremendous and so appreciated beyond words thank you Matt. you're great!
Got a very out order from here. Only $22 for large pepperoni pizza, bread sticks , and cinnamon sticks. The cinnamon sticks are awesome and perfect. Pizza was great, way better than I expected, and the bread sticks were great as well. Perfect meal for the family, for a good price too.
You know, They do not use bags and expect you to perform a balancing act getting your food through the drive-through window. They don’t know you or if you have a medical condition or what not but bags are important for small items like wings and stuff like that. Just bag it Up, you know, in a real way.
Also, they don’t follow instructions like cutting pizza in squares when you put it in the app, you know. They need new management in a real way, you know.
Atmosphere: 1
Food: 1
Service: 1
Absolutely not!! There is no way I placed my order at 6:55 and I’m still waiting 40 mins later for a pickup order! This is ridiculous beyond ridiculous and I’m at work it said 15 mins not a hour
Atmosphere: 1
Food: 1
Service: 1
I went to get my lunch and the worker at Pizza Hut act like I was bothering him I had to ask him for napkins he gave me one napkin I asked for my Pepsi Cola he said did you have a pop I asked him is my bleu cheese in the container he said yeah I didn’t get my bleu cheese and received one napkin and the workers hair was all over his head his hair didn’t look clean at all this experience was the worst Pizza Hut in Trotwood you have to do better
Dietary restrictions: I don’t eat pizza sauce or marinara sauce
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Super Supreme Pizza, Breadsticks
Been trying to give this place a chance but now it is obvious. They take your money anytime you order double ingredients and they give you the same amount as if you didn’t double it. On many occasions we’ve gotten pizza from here and it don’t matter if you order double or not, you still get the same amount of toppings. In this instance, we ordered double ham and double pepperoni take a look at this photo and you be the judge.
Atmosphere: 2
Food: 1
Service: 3
my stomach fixed for some hot wings one would think that's a simple order but instead of covering my wing they rushed my order it looks an taste like colored OIL I got a bowl red Gotdam Grease on some "shining chicken" $10 for half azz service from the cook an here's a tip Serve your customers like you serve your Corporate an I'm more irritated I had the write a review when all they had to do was cover the wings in sauce and then shake the bowl Eaten 2 wings an no napkin needed but my fingertips shinning like a new Gotdam penny! I would of save 20+$ getting a simple salad
Food: 2
Staff super friendly food really good
Let's just say I'm not happy at all and can't wait to call the General Manager Matt in the morning. Ordered for delivery only to be told that order was marked undeliverable because driver couldn't find address. Light was on and we were outside waiting. Called stored and Manager Trinity said the driver came and tried to call and went to voice mail. Phone never rang. After a conversation with manager was told the pizza was being remade and it will be there shortly. Well an hour later still outside waiting no one showed up. Called back and was told again that it was brought back to store undeliverable. Question? Why didn't driver call all the information was given. No one called in the first place, no voice mail or text NO nothing. Both times. As a Restaurant Manager this service is not acceptable just own your mistake and not lie to me saying you will fix the problem and never follow thru. Refund was given but after working 15 hours I expect to receive my order and not hear excuses. It's bad enough to warrant a call to corporate as well. Unacceptable Pizza Hut. I rather you listen and not talk over me and fix the issue. Sorry but that's no where near Hospitality. I suggest finding another location or not patronizing this location at all.
Food: 1
Service: 1
We want plates! Cheese and peppers are in tiny containers, for sell...?
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Cinnamon Sticks, Pepperoni Pizza
The best Pizza Hut!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tropical Hanauan Chicken Shawerma Cus Fumes, Cinnabon Mini Rolls, Cinnamon Sticks
Terrible delivery driver. My pizza was all over the box. I am certain it was because the driver pulled my pizza out of the bag vertically instead of horizontally. I am pretty sure Pizza Hut did not train him that way.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Tropical Hanauan Chicken Shawerma Cus Fumes
Restaurantji Recommends
had a miscommunicationwith online order. picked up through carryout only to get home and see the miscommunication. I contacted the Pizza Hut and the manager, Matt, was above and beyond ensuring I will return again and again. the respect was appreciated and extra mile he gave was tremendous and so appreciated beyond words thank you Matt. you're great!
Food: 5
Service: 5
Recommended dishes: Tropical Hanauan Chicken Shawerma Cus Fumes
Got a very out order from here. Only $22 for large pepperoni pizza, bread sticks , and cinnamon sticks. The cinnamon sticks are awesome and perfect. Pizza was great, way better than I expected, and the bread sticks were great as well. Perfect meal for the family, for a good price too.
Food: 5
Service: 5
Recommended dishes: Cinnamon Sticks, Pepperoni Pizza, Breadsticks
Drive thru, excellent service, fast and friendly. Smelled so delicious I couldn't wait to get home, hehe. Yummy ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breaded Bone-Out Wings, Pizza Hut
Always good and ready.This pizza was excellent. The thin crust was perfect and fresh ingredients. Service for carry out friendly. Keep the good job .
Dont visit. Rude workers wont substitute any sauces or toppings u ask for even if you have medical reasons why. Food is overcooked and not edible
Dietary restrictions: They refuse to exchange sauces due to my medical needs
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza Hut, Cinnabon Mini Rolls
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