Had to wait 30 minutes for my food (2 subs and one fry)there was only one Person ahead of me waiting who had already been waiting. I had a to go order. Should have checked it before I left. Neither sandwich was what I ordered even though they taped a ticket to each sandwich that was correct. The french fries had been made so far ahead of time they were cold and floppy. Will not go to this location again, wasted my money
Abbey Moss
I work for a nursing home and we have a carry ins for the residents and it can be tedious having to write the names on the orders but they handled it with ease! None of our food was missing or wrong! We will be ordering again! Thank you so much!!!!
D R
The manager, who said her name was Alicean, is awful! She's loud, rude, and lazy. Won't spend my money there again.
Monty Crabill
Dined in at Troy OH location on 5/27/2025 around noon. Sandwiches came out and told the two orders of fries would be right out. Fifteen minutes later, sandwiches finished and still no fries. Manager seemed baffled why I wanted a refund but did oblige. Never got an apology. The fries in the cooker basket were all burned up small pieces anyhow, probably stone cold. Won't be coming back to this location. There are other Penn Station locations in the area that care about customers.
Darrell Purvis
One of the better Penn Stations I've been to, food was spot on and store was clean and music wasn't blaring like other stores.
John Welter
5/11/2025, TL;DR They tried twice and succeeded once at shorting my order. No one involved cared, offered an apology or sympathized with the situation.
Long version This usually this is a good place to easily pick up online orders. I go once a month or so. Tonight it was horrible. Arrived at pick up time, and woman at register/pick up said it wasn't ready yet. No big deal. Proceeded to wait. 10min go by. I am clearly visible to everyone behind the counter, trying stay out of the way of other customers checking out but still at the pick up point. Orders are being called out for pick up and dine in. After 20min the woman who told me it wasn't ready is nowhere to be found. I ask a gentleman behind counter telling him it's been 20min he hands me a bag and acts like he doesn't want to be there and can't be bothered. I tell him I need a 1/2 gal of lemonade also and he hands me the bottle that was sitting next to the bag he handed me. Again he could care less. I get home and the cookie I ordered wasn't in the bag. Call the location, try to explain the whole situation and how frustrating and unlike them this situation is. No apology or sympathy, just that they can take the cookie off the bill, and refund it in 3-5 business days. Maybe I was just lucky the previous times I went there? Maybe service has gone down? I don't know what is going on, but I'm not sure I'll be going back to this location.
jon carney
Not sure if the cook knows what he’s doing. Sandwich was dry. Tasted like a greasy burnt grill. Fries were great. Surface at the counter was a little bit blonde rude. Kind of like what do you want? I hate my job. Don’t wanna be here. Environment not very clean. Should’ve known better. Not many cars parked outside with people crammed. Waiting to get inside advice just don’t. Chick-fil-A is right down the street through my food out went there instead.
shawn hicks
Five-Star Experience at Penn Station – Troy, Ohio
We recently visited the Penn Station East Coast Subs location in Troy, Ohio, and we couldn't have been more impressed. From the moment we walked in, the staff greeted us with warm smiles and prompt, friendly service. It's clear this location takes pride in both their food and customer experience.
We ordered the classic cheesesteak, fresh-cut fries, and an ice-cold Mountain Dew, and every item exceeded expectations.
The cheesesteak was phenomenal—perfectly grilled steak, smothered in melted provolone, and nestled in fresh, warm bread that was lightly toasted to perfection. The balance of flavors was spot-on, and the portion size was generous. Every bite was hot, juicy, and incredibly satisfying.
The fries were equally impressive. Hand-cut and made fresh to order, they were crispy on the outside, soft on the inside, and lightly salted—exactly how fries should be. You can tell they take the time to do them right, which makes all the difference.
As for the Mountain Dew, it was the cherry on top. Served ice-cold with the perfect carbonation, it paired great with the meal and rounded out the experience.
What really stood out was the exceptional customer service. The team behind the counter was friendly, efficient, and genuinely seemed to care about making our visit a good one. They checked in on us, kept the dining area clean, and handled a steady lunch rush with professionalism and speed.
We’ll definitely be returning soon. If you're in the Troy area and craving a great cheesesteak with unbeatable service, Penn Station is the place to go.
lee yant
The bread on the subs Was soggy . If I could leave zero stars I would.
I love the Ruben here. But the unsanitary and rudeness isn't worth it. My husband used to work there and stopped because od how nasty they are. He didn't want to be a part of it. It has been awhile so thought I'd try it again. And both girls there has bad attitude and acted like they hated life. I orderd my food she was rude a young girl with a head band on. She had gloves on and was taking orders, cash register, making food. All with the same gloves on. There were to lady's in front of me. The one just looked at the young girl as she was being rude. The 2nd said thank you and the girl didn't say anything. So I told her she needed to loose the attitude and maybe this isn't the job for her. The other lady wasn't much better.
Atmosphere: 1
Food: 4
Service: 1
Glenna Gasson
Awesome food!!
Dietary restrictions: BlT sub awesome
Atmosphere: 5
Food: 5
Service: 5
Tina Price
I would love to give more than 3 stars because I love the food here. The problem is when you order double of meat and cheese on a sandwich that already costs a fortune and you still don’t get it, or this place’s idea of portions is really off. There’s a problem. So sorry, there’s a better place around now that is willing to actually put some meat and cheese on the sandwich without robbing us. The name of the place is Steak Escape!
Atmosphere: 3
Food: 3
Service: 3
A
Everyone greeted me when I came in. Quick service. Everyone was soo professional and nice. Amazing food as always
Atmosphere: 5
Food: 5
Service: 5
Martin Fletcher
This is the best East Coast subs in my book. Maybe it's the bread or it could be that fresh-off-the-grill taste? They get All Gold Stars across the board from me!
Had to wait 30 minutes for my food (2 subs and one fry)there was only one Person ahead of me waiting who had already been waiting. I had a to go order. Should have checked it before I left. Neither sandwich was what I ordered even though they taped a ticket to each sandwich that was correct. The french fries had been made so far ahead of time they were cold and floppy. Will not go to this location again, wasted my money
I work for a nursing home and we have a carry ins for the residents and it can be tedious having to write the names on the orders but they handled it with ease! None of our food was missing or wrong! We will be ordering again! Thank you so much!!!!
The manager, who said her name was Alicean, is awful! She's loud, rude, and lazy. Won't spend my money there again.
Dined in at Troy OH location on 5/27/2025 around noon. Sandwiches came out and told the two orders of fries would be right out. Fifteen minutes later, sandwiches finished and still no fries. Manager seemed baffled why I wanted a refund but did oblige. Never got an apology. The fries in the cooker basket were all burned up small pieces anyhow, probably stone cold. Won't be coming back to this location. There are other Penn Station locations in the area that care about customers.
One of the better Penn Stations I've been to, food was spot on and store was clean and music wasn't blaring like other stores.
5/11/2025,
TL;DR
They tried twice and succeeded once at shorting my order. No one involved cared, offered an apology or sympathized with the situation.
Long version
This usually this is a good place to easily pick up online orders. I go once a month or so. Tonight it was horrible. Arrived at pick up time, and woman at register/pick up said it wasn't ready yet. No big deal. Proceeded to wait. 10min go by. I am clearly visible to everyone behind the counter, trying stay out of the way of other customers checking out but still at the pick up point. Orders are being called out for pick up and dine in. After 20min the woman who told me it wasn't ready is nowhere to be found. I ask a gentleman behind counter telling him it's been 20min he hands me a bag and acts like he doesn't want to be there and can't be bothered. I tell him I need a 1/2 gal of lemonade also and he hands me the bottle that was sitting next to the bag he handed me. Again he could care less. I get home and the cookie I ordered wasn't in the bag. Call the location, try to explain the whole situation and how frustrating and unlike them this situation is. No apology or sympathy, just that they can take the cookie off the bill, and refund it in 3-5 business days. Maybe I was just lucky the previous times I went there? Maybe service has gone down? I don't know what is going on, but I'm not sure I'll be going back to this location.
Not sure if the cook knows what he’s doing. Sandwich was dry. Tasted like a greasy burnt grill. Fries were great. Surface at the counter was a little bit blonde rude. Kind of like what do you want? I hate my job. Don’t wanna be here. Environment not very clean. Should’ve known better. Not many cars parked outside with people crammed. Waiting to get inside advice just don’t. Chick-fil-A is right down the street through my food out went there instead.
Five-Star Experience at Penn Station – Troy, Ohio
We recently visited the Penn Station East Coast Subs location in Troy, Ohio, and we couldn't have been more impressed. From the moment we walked in, the staff greeted us with warm smiles and prompt, friendly service. It's clear this location takes pride in both their food and customer experience.
We ordered the classic cheesesteak, fresh-cut fries, and an ice-cold Mountain Dew, and every item exceeded expectations.
The cheesesteak was phenomenal—perfectly grilled steak, smothered in melted provolone, and nestled in fresh, warm bread that was lightly toasted to perfection. The balance of flavors was spot-on, and the portion size was generous. Every bite was hot, juicy, and incredibly satisfying.
The fries were equally impressive. Hand-cut and made fresh to order, they were crispy on the outside, soft on the inside, and lightly salted—exactly how fries should be. You can tell they take the time to do them right, which makes all the difference.
As for the Mountain Dew, it was the cherry on top. Served ice-cold with the perfect carbonation, it paired great with the meal and rounded out the experience.
What really stood out was the exceptional customer service. The team behind the counter was friendly, efficient, and genuinely seemed to care about making our visit a good one. They checked in on us, kept the dining area clean, and handled a steady lunch rush with professionalism and speed.
We’ll definitely be returning soon. If you're in the Troy area and craving a great cheesesteak with unbeatable service, Penn Station is the place to go.
The bread on the subs Was soggy . If I could leave zero stars I would.
Food: 1
Food is amazing.
Restaurantji Recommends
I love the Ruben here. But the unsanitary and rudeness isn't worth it. My husband used to work there and stopped because od how nasty they are. He didn't want to be a part of it. It has been awhile so thought I'd try it again. And both girls there has bad attitude and acted like they hated life. I orderd my food she was rude a young girl with a head band on. She had gloves on and was taking orders, cash register, making food. All with the same gloves on. There were to lady's in front of me. The one just looked at the young girl as she was being rude. The 2nd said thank you and the girl didn't say anything. So I told her she needed to loose the attitude and maybe this isn't the job for her. The other lady wasn't much better.
Atmosphere: 1
Food: 4
Service: 1
Awesome food!!
Dietary restrictions: BlT sub awesome
Atmosphere: 5
Food: 5
Service: 5
I would love to give more than 3 stars because I love the food here. The problem is when you order double of meat and cheese on a sandwich that already costs a fortune and you still don’t get it, or this place’s idea of portions is really off. There’s a problem. So sorry, there’s a better place around now that is willing to actually put some meat and cheese on the sandwich without robbing us. The name of the place is Steak Escape!
Atmosphere: 3
Food: 3
Service: 3
Everyone greeted me when I came in. Quick service. Everyone was soo professional and nice. Amazing food as always
Atmosphere: 5
Food: 5
Service: 5
This is the best East Coast subs in my book. Maybe it's the bread or it could be that fresh-off-the-grill taste? They get All Gold Stars across the board from me!
Atmosphere: 5
Food: 5
Service: 4
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