Starbucks

West Lane Avenue Festival Square, Upper Arlington
(614) 485-1202

Recent Reviews

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bryn

I ordered a drink for here and sat in the cafe for an hour reading. My drink came in a plastic to go cup, so despite me buying a drink and sitting in the cafe for an hour, they argued with me for asking for a refill of iced tea since I had a to go cup. Sorry the barista put it in that? Not my fault. Didn’t know Starbucks employees were the refill police now. I was a partner for FOUR years and would’ve never done that to a customer. Chill.

Atmosphere: 1

Food: 2

Service: 1

Djamel Chabbi

Heres what I found inside my coffee cup today

Atmosphere: 1

Food: 1

Service: 1

Kelly Marshall

I come here often and lately more time than not my drink isn't right. Today was one of those days. I asked for one shot of espresso in my broen sugar. I get to the window and see how dark ut is, meaning it has more than 1 shot. I mention does it have more than one shot it looks dark. The barista asks the maker and she says yes I actually remade it cuz it had 2 in it. No you didn't this is thenone you made incorrectly. So drove to 5th ave grandview location to get it made correctly. Other issue is not filling up drinks to order...leaving room. These drinks aren't cheap therefore should be getting my monies worth no matter how many shots I ask for.

Service: 1

Moe Jalilvand

Too slow

Atmosphere: 3

Food: 3

Service: 2

Katie Bennett

I come to this location often, and usually have no problem. Today was a different story. An employee named “Beowoulf??” gave me the absolute worst service I have ever had. He is extremely rude, he kept cutting me off and telling me to “pull around pull around” before I could finish ordering. I did not receive what I had wanted because he would not give me the time of day. He gives starbucks a bad look.

Atmosphere: 1

Food: 1

Service: 1

Gulia A

Update to Starbucks response to my review: that's great that any employee is happy to remake the drink at no cost. However, most people won't drive back when they are now 15 miles away and discovered the tea bag paper swimming in their tea cup. No thanks.

This is a second Starbucks in one week where they screwed up my Earl grey tea. I mean is it even possible to screw up making tea? Yes, this Starbucks figured that out. It's just water and a tea bag. Yet this Starbucks didn't even bother to make sure the paper tag is not in the cup. They just threw the whole thing in. No, I do not want paper (and all the color on it) dissolved in my hot tea. Gross.

Atmosphere: 1

Food: 1

Service: 1

Andres Badel

Clean place , Good customer service, bathrooms are clean.

Atmosphere: 5

Food: 5

Service: 5

Lori LaValley

I visited inside the store. It took 10 minutes to get my order ?

Atmosphere: 5

Food: 5

Service: 4

Christine Sykora

Can't rank the food they didn't have any dark roast coffee made at 8:30 this morning, waited in line for 5 minutes to have them tell me they didn't have dark roast made, very disappointed

Atmosphere: 4

Service: 1

Tiffany Norton

I have been going to this location almost daily for a few months now. Never had a bad experience. After being sick for a week, I finally made my return this morning. I lost my voice over the weekend and struggled to place my order at the speaker. The younger woman working at the window noticed and commented on it ? When I pulled up to the window she had given me my drink on the house. It was a really nice way to start the day and get back into the swing of things!

Atmosphere: 5

Food: 4

Service: 5

Lawrence DeAtley Ellyson

Consistently great service after coming over a 4 week period. Drink tasted great each time. The store was clean and especially the bathrooms are always very clean.Rene is always smiling and offering a cheerful greeting. I know the drive thru is always busy but the inside has always been manageable each time I visited.I managed to successfully utilize WiFi and work for about an hour each visit. I have also witnessed the staff help customers with the menu when needed or offer suggestions.

Atmosphere: 5

Food: 5

Service: 5

Kellen Michalak

Bippity Boppity Boo, what can Starbucks get for you!?

Atmosphere: 5

Food: 5

Service: 5

F Rogers

Great service! Small shop, but lots of windows. Music volume creates a nice ambience by staying in the background so you can chat or read or scroll in a relaxing setting.

Ample free Parking... most of the time. Peak hours can get crowded, but no surprise there. Handicap parking right at the door, with no curb (no automatic door, but overall accessible).

Dietary restrictions: Keto friendly
Low carb friendly

Atmosphere: 5

Service: 5

zahro abdi

You all seem very since all the employees. Except this one girl with blonde hair has a lot of piercings she is alway rude and disrespectful specially to Muslim girls.

Food: 5

Service: 1

F Rogers (Ketolomics Reviews)

Great service! Small shop, but lots of windows. Music volume creates a nice ambience by staying in the background so you can chat or read or scroll in a relaxing setting.Ample free Parking... most of the time. Peak hours can get crowded, but no surprise there. Handicap parking right at the door, with no curb (no automatic door, but overall accessible).

Dietary restrictions: Keto friendlyLow carb friendly

Atmosphere: 5

Service: 5

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