I had left a scathing review following a very poor experience Saturday night. I was impressed that the manager Mike called to apologize for the way we were treated. It’s not often that people do that anymore these days. I think it speaks volumes to the leadership. We will try them again solely based on the excellent management.
Nathan Harding
The manager made me a crafted flat and it was fresh it was made the way it was ordered hands down great service and great taste
Atmosphere: 4
Food: 5
Service: 5
Seth Trager
Man thats great this place changed the sign for my buddy that passed away like thats so nice went out of their way to honor a part of our community
Atmosphere: 5
Food: 5
Service: 5
Bill M
I bought a My Hut Box. The boneless wings were literal gristle and cartilage, the two ranch dipping sauces I ordered (and paid extra for) were not in the box, they forgot the drink (that I also paid for). And I made the stupid mistake of tipping them preemptively. Trashy place.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth
Gary at the Vermilion, Ohio Pizza Hut is the most helpful person I’ve ever dealt with at this store. He’s super nice, gave suggestions and also dealt with the store phone system going down and calling me back on his own cell phone. Really nice guy. He said he’s the new general manager and I hope that he gets this Pizza Hut location turned around. 🍕
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust Pizza
Jesse Hayes
Always hot n fresh and great employees.
Atmosphere: 5
Food: 5
Service: 5
Kendis Bender
We order pizzas, cheesy bread and boneless wings and the food was amazing! It was the best pizza we have had from Pizza Hut in a long time! It was even great as leftovers the next day! I called to make sure the GM told whoever made the pizzas to keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Cheese Sticks
Desarae Turner
Loving the new management and the food is great!
Atmosphere: 5
Food: 5
Service: 5
Tyler
I ordered 2 pizzas and wings. I used the app, because it said using the app means quicker service. App said 35-45 minutes, sure. Fine. Purchased at 5:28pm delivered at 6:37pm. It was cold. I wish it wasn't like this, but imma go somewhere else from now on. Pizza was good, wings were...ok I guess. Thanks pizza hutt.
Food: 3
Service: 1
Steve Rathke
Mindy Sue makes the best pizza! Highly recommend stopping in for a fresh, high quality pie!
Our pizza was hot, full of toppings and ready when we pulled up to the window! Got home and enjoyed our pizza!
Atmosphere: 5
Food: 5
Service: 5
charon Taylor
Breads ticks and cinnamon sticks were BURNT! could not be eaten
Atmosphere: 3
Food: 2
Service: 4
Andy Daugherty
Ordered online. Estimated delivery 4:00. Call at 4:30, rude lady said she doesn't have a delivery driver until after 5:00 then hung up on me. So since I'm now hangry i thought i'd bring down the rating a little.
Atmosphere: 1
Food: 1
Service: 1
Carleton McCarty
They dropped my pizza. I didn't have time to wait for another to be made and canceled order but no refund issued. Never going back again.
Atmosphere: 1
Food: 1
Service: 1
Trevon Jackson
I called the store at 10:35 and didnt get an answer so I called an additional 2 more times finally received an answer on the third try the lady that answered the phone was rude and told me the store was closed and that it was closing early for the whole week. She then proceeded to tell me that she couldn’t take my order because she closed out the cash and didn’t want to reopen it. She then placed me on hold for 3 minutes then asked me what I wanted to order I told her I would like to order a couple large pan pizzas she then stated to me that she would place my order and have it ready for tomorrow and that she would give me a discount for the wait. I told her that I could not wait till tomorrow that I was hungry tonight and she told me that there was nothing she could do for me then placed me back on hold for and additional minute then stated to me that she couldn’t take my order under the circumstances that’s she didn’t believe that I was hungry and wanted to order she proceeded to call me a liar. Then told me the only way she would place my order is if I came in and proved myself. I then stated that I did not like being called a liar or being denied service or her rude demeanor and stated to her that I would be contacting corporate afterwards she hung up on me
I had left a scathing review following a very poor experience Saturday night. I was impressed that the manager Mike called to apologize for the way we were treated. It’s not often that people do that anymore these days. I think it speaks volumes to the leadership. We will try them again solely based on the excellent management.
The manager made me a crafted flat and it was fresh it was made the way it was ordered hands down great service and great taste
Atmosphere: 4
Food: 5
Service: 5
Man thats great this place changed the sign for my buddy that passed away like thats so nice went out of their way to honor a part of our community
Atmosphere: 5
Food: 5
Service: 5
I bought a My Hut Box. The boneless wings were literal gristle and cartilage, the two ranch dipping sauces I ordered (and paid extra for) were not in the box, they forgot the drink (that I also paid for). And I made the stupid mistake of tipping them preemptively. Trashy place.
Atmosphere: 1
Food: 1
Service: 1
Gary at the Vermilion, Ohio Pizza Hut is the most helpful person I’ve ever dealt with at this store. He’s super nice, gave suggestions and also dealt with the store phone system going down and calling me back on his own cell phone. Really nice guy. He said he’s the new general manager and I hope that he gets this Pizza Hut location turned around. 🍕
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust Pizza
Always hot n fresh and great employees.
Atmosphere: 5
Food: 5
Service: 5
We order pizzas, cheesy bread and boneless wings and the food was amazing! It was the best pizza we have had from Pizza Hut in a long time! It was even great as leftovers the next day! I called to make sure the GM told whoever made the pizzas to keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Cheese Sticks
Loving the new management and the food is great!
Atmosphere: 5
Food: 5
Service: 5
I ordered 2 pizzas and wings. I used the app, because it said using the app means quicker service. App said 35-45 minutes, sure. Fine. Purchased at 5:28pm delivered at 6:37pm. It was cold. I wish it wasn't like this, but imma go somewhere else from now on. Pizza was good, wings were...ok I guess. Thanks pizza hutt.
Food: 3
Service: 1
Mindy Sue makes the best pizza! Highly recommend stopping in for a fresh, high quality pie!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Our pizza was hot, full of toppings and ready when we pulled up to the window! Got home and enjoyed our pizza!
Atmosphere: 5
Food: 5
Service: 5
Breads ticks and cinnamon sticks were BURNT! could not be eaten
Atmosphere: 3
Food: 2
Service: 4
Ordered online. Estimated delivery 4:00. Call at 4:30, rude lady said she doesn't have a delivery driver until after 5:00 then hung up on me. So since I'm now hangry i thought i'd bring down the rating a little.
Atmosphere: 1
Food: 1
Service: 1
They dropped my pizza. I didn't have time to wait for another to be made and canceled order but no refund issued. Never going back again.
Atmosphere: 1
Food: 1
Service: 1
I called the store at 10:35 and didnt get an answer so I called an additional 2 more times finally received an answer on the third try the lady that answered the phone was rude and told me the store was closed and that it was closing early for the whole week. She then proceeded to tell me that she couldn’t take my order because she closed out the cash and didn’t want to reopen it. She then placed me on hold for 3 minutes then asked me what I wanted to order I told her I would like to order a couple large pan pizzas she then stated to me that she would place my order and have it ready for tomorrow and that she would give me a discount for the wait. I told her that I could not wait till tomorrow that I was hungry tonight and she told me that there was nothing she could do for me then placed me back on hold for and additional minute then stated to me that she couldn’t take my order under the circumstances that’s she didn’t believe that I was hungry and wanted to order she proceeded to call me a liar. Then told me the only way she would place my order is if I came in and proved myself. I then stated that I did not like being called a liar or being denied service or her rude demeanor and stated to her that I would be contacting corporate afterwards she hung up on me
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