Update on previous post. When the pizza arrived we had ordered the large pepperoni pizza with extra pepperoni and it had NO pepperoni and it was cold
Saundra A Griffith
Very disappointed. My coworkers and I placed an online order at 11:15am. Received a confirmation message that the order was placed and should be ready/delivered by 11:45am. 12:15pm we called and asked the status of the order and we were told it is in the oven because they got several call orders and they process those first and do internet last. Very poor management or store processes. Orders should be processed in the order they come in -- NOT after. As I write this, it is 12:35pm and there is still NO pizza. At 12:15pm the only thing offered was we could cancel our order. We did not as we were assured that it should come out in a few more minutes. BEWARE DO NOT ORDER ONLINE IF YOU WANT TIMELY DELIVERY AS WE WERE ADVISED BY THE STAFF WHEN WE CALLED.
Chris Harper
Ordered a large pep.and sausage pizza. Went and picked it up. Got back to work after the guy in the drive thru read my order to me. Opened it up at work was only pepperoni. Call Napolis to tell them , was on hold for about 10 minutes so they could figure what to do ,then another operator got on the phone wanted to know if i wanted to drive Back and switch the pizza out.Was hoping they would bring one out to switch since I was at work and it was their mistake. I might have taken it back if I wasn’t on hold for about 10 minutes . We only have a 30 minute lunch. Poor customer service,
Bonnie Rose
It took nearly an hour for my food to get done, it tasted awful, especially for the $20 price, and there was only one worker there. If you're ever considering going here, DON'T
Donna Boston
Order two burgers and fries the burger were cold called back at 9:45 to ask about the order. Told them about the problem, since it was so late I ask for credit not refund, just the next time to cover the cost of burgers. Said they could not do that. What ever happened to customer service. I just paid 30.00+ for cold food with no results. I will be sure to let anyone in the community that I know about this experience.
Kyle Fox
My absolute favorite place! Customer service is above and beyond as well as the food quality.
James Keerps
Pulled into the drive thru to make an order employee walked out the back door to smoke did not attempt to go inside to take our order she stayed outside leaning up against the wall on her phone smoking and seen us waiting at the drive thru window... Pulled around front to see if it was open it was not so we left... Need more workers at night or get this one worker to do her job or whoever works at night... I like this restaurant but after this happened I'm upset...
Ashlie Carpenter
Ordered online, selected a time, was delivered 25 mins sooner then I selected and asked for lite sauce and PAID for extra cheese even put a extra note in comments and pizza was all smashed to one side extra sauce and barely any cheese…. Can’t call because they blacklist you.paid almost 50 for two pizzas and was very disappointed
It was a dark and snowy night and I needed to get some food on the way home. This place probably cranks out decent pizza but I didn't have time for that. I ordered a Philly cheese steak. It was good. I added some real cheese and some seasoning when I got home and it was great! A plain interior and a sense of good people doing their respective jobs but not much joy... but it is a dark and snowy night!
Tim Smith
I ordered pizza for the first time from here and it was fantastic!
seth hayes
Top 5 best pizza I've ever had. Very light and crispy crust. I am working in the area and have had Napoli's for lunch at least half a dozen times in the last 2 weeks. Never waitied more that 5-10 min for food and the quality is very consistent. Even after being reheated. Prices are very reasonable.
Ben Arneault
It's been a hot minute since I've been to Napoli's. (Let's just say I remember this building being Three Sons Market back in the day) And at the period I left Ohio (2005) Napoli's wasn't that great, but nowadays their pizza is a comeback story topping what Domino's went through, as I think this pizza is much better than what you'd get from regular takeout/delivery. The only thing I didn't care for was the Mac'n cheese bites, they weren't bad but just average. What is still amazing to this day is their wings with the blue cheese dressing; no grocery store dressing comes close to Napoli's, even after moving to both California and Texas. Still can't find better blue cheese dressing.
Atmosphere: 5
Food: 5
Service: 5
Kimberly Malone
My granddaughter went in to pick up our pizzas. The cashier immediately walked away when she came in. Once she made her way to the register, she was extremely rude.
My favorite!
Update on previous post. When the pizza arrived we had ordered the large pepperoni pizza with extra pepperoni and it had NO pepperoni and it was cold
Very disappointed. My coworkers and I placed an online order at 11:15am. Received a confirmation message that the order was placed and should be ready/delivered by 11:45am. 12:15pm we called and asked the status of the order and we were told it is in the oven because they got several call orders and they process those first and do internet last. Very poor management or store processes. Orders should be processed in the order they come in -- NOT after. As I write this, it is 12:35pm and there is still NO pizza. At 12:15pm the only thing offered was we could cancel our order. We did not as we were assured that it should come out in a few more minutes. BEWARE DO NOT ORDER ONLINE IF YOU WANT TIMELY DELIVERY AS WE WERE ADVISED BY THE STAFF WHEN WE CALLED.
Ordered a large pep.and sausage pizza. Went and picked it up. Got back to work after the guy in the drive thru read my order to me. Opened it up at work was only pepperoni. Call Napolis to tell them , was on hold for about 10 minutes so they could figure what to do ,then another operator got on the phone wanted to know if i wanted to drive Back and switch the pizza out.Was hoping they would bring one out to switch since I was at work and it was their mistake. I might have taken it back if I wasn’t on hold for about 10 minutes . We only have a 30 minute lunch. Poor customer service,
It took nearly an hour for my food to get done, it tasted awful, especially for the $20 price, and there was only one worker there.
If you're ever considering going here, DON'T
Order two burgers and fries the burger were cold called back at 9:45 to ask about the order. Told them about the problem, since it was so late I ask for credit not refund, just the next time to cover the cost of burgers. Said they could not do that. What ever happened to customer service. I just paid 30.00+ for cold food with no results. I will be sure to let anyone in the community that I know about this experience.
My absolute favorite place! Customer service is above and beyond as well as the food quality.
Pulled into the drive thru to make an order employee walked out the back door to smoke did not attempt to go inside to take our order she stayed outside leaning up against the wall on her phone smoking and seen us waiting at the drive thru window... Pulled around front to see if it was open it was not so we left... Need more workers at night or get this one worker to do her job or whoever works at night... I like this restaurant but after this happened I'm upset...
Ordered online, selected a time, was delivered 25 mins sooner then I selected and asked for lite sauce and PAID for extra cheese even put a extra note in comments and pizza was all smashed to one side extra sauce and barely any cheese…. Can’t call because they blacklist you.paid almost 50 for two pizzas and was very disappointed
When it’s good it’s real good!!
Restaurantji Recommends
It was a dark and snowy night and I needed to get some food on the way home. This place probably cranks out decent pizza but I didn't have time for that. I ordered a Philly cheese steak. It was good. I added some real cheese and some seasoning when I got home and it was great! A plain interior and a sense of good people doing their respective jobs but not much joy... but it is a dark and snowy night!
I ordered pizza for the first time from here and it was fantastic!
Top 5 best pizza I've ever had. Very light and crispy crust. I am working in the area and have had Napoli's for lunch at least half a dozen times in the last 2 weeks. Never waitied more that 5-10 min for food and the quality is very consistent. Even after being reheated. Prices are very reasonable.
It's been a hot minute since I've been to Napoli's. (Let's just say I remember this building being Three Sons Market back in the day) And at the period I left Ohio (2005) Napoli's wasn't that great, but nowadays their pizza is a comeback story topping what Domino's went through, as I think this pizza is much better than what you'd get from regular takeout/delivery. The only thing I didn't care for was the Mac'n cheese bites, they weren't bad but just average. What is still amazing to this day is their wings with the blue cheese dressing; no grocery store dressing comes close to Napoli's, even after moving to both California and Texas. Still can't find better blue cheese dressing.
Atmosphere: 5
Food: 5
Service: 5
My granddaughter went in to pick up our pizzas. The cashier immediately walked away when she came in. Once she made her way to the register, she was extremely rude.
Atmosphere: 1
Food: 4
Service: 1
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