Chuy's

9538 Civic Centre Blvd, West Chester
(513) 779-2489

Recent Reviews

Madalyn Sellet

Ask for Jeff!

Matt Miller

Always love going to Chuy's. This time was no different. Our waiter was absolutely amazing. And the food was great like always

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: House Chips and Dips, Refried Beans, Steak Burrito, Chips and Salsa, Taco & Enchilada Combo

Asia Lei

This place was delicious! Stopped here after bass pro shop and it did not disappoint! Also the decor is a nice touch, such a cute place!

Kathy Lee

Service was slow and we didn't get everything we needed. For example no sour cream.

Atmosphere: 4

Food: 3

Service: 1

Recommended dishes: Refried Beans, Steak Burrito, Chips and Salsa, Taco & Enchilada Combo

Tom Burkhardt

It was ok, nothing too special.

Atmosphere: 4

Food: 3

Service: 4

jamie niehaus

Always have a good experience when I come to dine here . Was a bit packed when came today but the wait wasn’t too incredibly long. Server was attentive .

Atmosphere: 5

Food: 5

Service: 5

G ball

Lunch then shopping at IKEA and Duluth Trading.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: House Chips and Dips, Chips and Salsa, Soft Tacos

Satbir Singh

Steak burrito is the best burrito I've ever had in my life, chicken boom boom is also

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Burrito

A.N. W

Fun atmosphere, great service and tasty food!

Atmosphere: 4

Food: 4

Service: 4

Bob R

Best Tex-Mex around and the service was

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Queso

Keisha H

My visit didn't start out well. However, the manager and the hostess made everything perfect! I am very impressed with the level of customer service I received. It completely made up for the incident which warranted speaking with the manager. I am grateful for how my issue was handled and wil absolutely return. Thank you!

Atmosphere: 5

Food: 5

Cruisin 4 Jesus

Fresh made delights… Fresh. Chip’s salsa etc. Just not traditional Mexican for us it was okay. Really nice staff and atmosphere…

Atmosphere: 5

Food: 3

Service: 5

Theresa Powers

I generally love Chuy’s but this was a horrible experience. Our waiter, Drew, was more interested in the guests at the table behind us, both sets of guests, than us.When I’m out I begin the playing field with each staff member receiving a 25% tip. That goes up or down depending upon the service received. Drew ended up receiving a 15% tip which was generous. He never refilled our drinks, came back to check on us after he brought the dip, explained why it was taking so long for the food, and never even walked up to our table that was beside the table he was doting on.When he finally delivered our food - 1 taco salad and 3 cheese enchiladas, he never returned to ask if the food was okay, which it was not, it was cold. The taco salad, which was way over priced for the small amount, contained the core of the lettuce, which was iceberg. That, along with several additional pieces of the bottom of the lettuce head, and the stale corn strips made up half of the salad & it was terrible. The meat was cold, dry and old tasting. The $5 salad at Taco Bell would have been better.I was so upset when I left I could not stop to talk to a manager for fear of becoming that irate customer. I’m just let down by the quality of the food and disgusted by the lack of respect shown by the waiter. If he plans to make any money in any customer service industry he needs to learn the #1 rule - treat each customer the way you want to be treated.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Chips and Salsa

C Stultzy

Jalapeño dip....oh

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips and Salsa, Soft Tacos

Ryan

Get rid of the neutered menu and bring back the full selection from pre-COVID times.

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