Donatos Pizza

The perfect example of flushing your Marketing dollars right down the toilet. I saw an ad as I was watching the Bengals game, so I decided to order a pizza from this location. When I called the person answering, the phone was not able to understand my address, so she had to give the phone to somebody else. I tried to place my order, and the person that originally answer the phone came back to get the card info to pay. She could not understand the credit card numbers, so she handed it back to the other person again. Meanwhile, both of them decided to take six minutes and wait on somebody else In the middle of my order.

The original woman who answered the phone and could not get the numbers right on anything, then gets back on the phone for a third time and asked me to provide her my credit card information again. Again, she was unable to understand what I was telling her. I’ve been going to this location for 15 years. It is not worth the hassle and spending 15 minutes trying to put an order in over and over again because the place is run so poorly. There are six other pizza places literally within a half mile or less.

It just goes to show you, that you can have amazing marketing That drives people to your location, but poor service can negate those results quickly And lose long-term customers quickly.

The store wasn't much to look at but we enjoyed that they were decorated for Halloween. The pizza was just as a Donatos pizza should be. I love their pepperoni. Our family of 4 had already hit the works hard before I remembered to take pictures. I didn't particularly like the meats pizza but that's just about preference. The kids behind the counter were friendly and helpful. It was a good experience.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Works

Cashier was absolutely fantastic 😊

Atmosphere: 5

Food: 5

Service: 5

Left a 1 star because you can not leave a 0 star, waited over 2 1/2 hours for our food that never was delivered and had to go to the store

Service: 1

Sorry, but this place has gone way down hill over the years. The service is absolutely the worst, and this isn't from just one experience. I don't go there often but when I do it's just terrible, Inside and out. Donatos used to be good and tasty. Now all their pizzas just taste old and like they've been frozen before they cooked them. The last couple times I've been to this location the pizza has not been good. There's never any customers there so I can't see how this place will stay open much longer. I'd sayI'm not the only one that feels this way. It's a shame really.

Atmosphere: 1

Food: 2

Service: 1

Amazing food and even better service picking up at the drive thru

Atmosphere: 5

Food: 5

Service: 5

DO NOT ORDER ONLINE. I ordered online…15 minutes AFTER it said it would be ready, they hadn’t even started the order. But never received any notification that it was delayed. Guy in store said it’s never accurately reflects the store’s volume. Then what’s the point??

I’ve ordered from this location many times for pick up and delivery and I’ve never had a bad order. The workers that I’ve dealt with they have all been friendly and offered good service. My favorite is the mariachi beef pizza with sour cream.

Atmosphere: 5

Food: 5

Service: 5

Manager on duty today was very rude, impatient, and handled our order with no hair covering or gloves on. He had long hair and dandruff/dry scalp that was very visible when he handed us our order! We couldn't even eat our meal and trashed it. We regret not reading the reviews and also not trusting our gut when we pulled into an empty lot!

Christy was amazing! She made sure we had an exceptional experience and was a pleasure to talk to!

Atmosphere: 5

Food: 5

Service: 5

The lady that works here is amazing . The staff is always helpful , fast . The place is neat . Plus you get free fountain of soda .

Atmosphere: 5

Food: 5

Service: 5

This store of the food chain was very clean and orderly. The staff was very nice. The pizzas were excellent.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: The Works, Mariachi

Christy did an awesome job

Atmosphere: 5

Food: 5

Service: 5

Fast service

Atmosphere: 5

Food: 5

Service: 5

Came in with no one else in the building, and we were ignored for 20 minutes. Literally had people people look me in the eye and just walk away

Atmosphere: 1

Food: 1

Service: 1