El Trompo Mexican Grill West Chester

I didn’t even make it into this location due to how unprofessional the staff was over the phone. When I called to ask if there was a wait time, the girls answering were laughing and chatting among themselves, making fun of the question while I was still on the line. They switched between Spanish and English, completely disregarding professionalism.
When one of them finally came back to the call, she still didn’t answer my question, repeating what I had asked. I asked for a manager, first they said there wasn’t one, then said the manager wasn’t available.
I ended the call by letting them know that they need to be professional, that’s it’s rude/disrespectful to mock customers and that they should be mindful of what they say, no matter the language. I’d rather drive farther for better service. First impressions terrible.

Atmosphere: 1

Food: 1

Service: 1

Very good food.

Atmosphere: 4

Food: 4

Service: 4

The food was fantastic, as was the service! This first-time customer will definitely return! The meal was served hot and the presentation was great.

Atmosphere: 5

Food: 5

Service: 5

Always on point
Highly recommend

Atmosphere: 5

Food: 5

Service: 5

Fast friendly service

Atmosphere: 5

Food: 5

Service: 5

Don verna 10de10

Atmosphere: 5

Food: 5

Service: 5

Thanks so much Ramiro! He was really great

Atmosphere: 5

Food: 5

Service: 5

It was fine, just prefer others a little better. Nonissie service was fine just personal preference.

Always fast. Always good.

Atmosphere: 5

Food: 5

Service: 5

I missed having the sushi at the Monroe location after traveling 8 hours - all because of the outraging recommendation from my buddy Chucky. But guess what I don’t easily give up. Just gotta have that fabulous sushi! Took another trip from Monroe to West Chester and had the best sushi in my life! You just gotta try it!!! And, their spicy margaritas …

Atmosphere: 5

Food: 5

Service: 5

Manager was busy holding hands with cashier. Fries were cold. While manager asked I was done with the playing around. I won't be back.

Atmosphere: 1

Food: 2

Service: 2

We took my mother to lunch for her birthday. The food was excellent. I would like to give a rave review to our waitress Yaritza. It was her first day and she was very nice and did an excellent job taking care of us. Thank you Yarizta!the rest of the staff was very friendly. I will return again for a meal in the future!

Atmosphere: 5

Food: 5

Service: 5

We come here a lot with our son and our friends. My spouse and I also come here for date night . We love the service . Ramiro , Vicky , and GiGi are our favorite people there always top notch service!! Jocelyn recently served us . She was so sweet and was so hospitable. Honestly , everyone is great and you can see they emphasize team work . The food is always great and if it isn’t they fix it . Managers come by to ask how everything is going which is a great touch. Always entertaining and great atmosphere with music,etc. Overall, we love El Trompo !

Atmosphere: 5

Food: 5

Service: 5

Amazing flavors. Big portions. Would go again.

Atmosphere: 5

Food: 5

Service: 5

Was great food and service definitely making a trip back just for the food

Atmosphere: 5

Food: 5

Service: 5