Scott is a stingy manager. We went in for my daughter's bday and he made the smallest cones. He gave me attitude when I mentioned it. He measured them and sure enough the cones were under portioned so he did add more however he had an attitude about it. When you're spending over $5 a cone you shouldn't be hssled about portions.
Allison Fisher
The ladies behind the counter were so amazing! Complimented my sibling on their cane (they decorated it for Christmas) and offered samples and were generally kind.
My sibling wanted to write a review too, but their phone ain't working right. They appreciated their kindness too.
Atmosphere: 5
Food: 5
Service: 5
Hailey Macheledt
Staff was very nice
Atmosphere: 5
Food: 5
Service: 5
Trey
First time here. We came here after grabbing delicious pizza right next door. This place is huge on the inside with so much to choose from. They have shakes, bakery items, sundaes, waffle cones, and more.
They also have tons of seating if you are looking to relax and unwind while eating desserts. Great place to bring the kids.
Atmosphere: 5
Food: 5
Service: 5
Matheena Khalid
Just ordered a black raspberry chip pie and a few other items. Our server Christian was the sweetest, he allowed us to sample as much as we liked and offered flavored combinations. Thanks Christian!
Atmosphere: 5
Food: 5
Service: 5
John Powers
First time at this particular Graeter's. First, make sure you sign up for their rewards program. In addition to special promos like a free ice cream cone, you get a free sundae on your birthday with 2 scoops of ice cream. That's what brought us in today a birthday ice cream treat plus a free cone. $0 paid. At any rate. You'll want to visit anyway because their ice cream is great. Service was nice as usual, they seem to advocate for a positive experience and staff seem to like working at most Graeter's I've been too. Nice location. A couple of extra notes, the whip cream is thick, not cool whip, but actual whipped heavy cream. The butterscotch and caramel are also better than normal. They are also known for the chocolate chips in their ice cream. They are more like chocolate chunks and delicious. Can't go wrong here. Pastries are also excellent.
Parking: Can be a bit tricky getting into the plaza as the entrance is a bit short and turns are tight.
The first two young people that helped me were great and very friendly, even though the online order placed 24 hours the night before was not found. The manager however talked down to them and comes off very aggressive for no reason. “ He doesn’t know what he’s talking about”, is what she stated to me when the cashier mentioned the transaction had gone through on my debit card. Something was happening electronically with their system so my receipt was not showing up. I showed her the transaction paid on my debit card and she still refused to let me leave. She then stated she needed my number to have the I.T department call me. I gave her my number and left. She then proceeded to call me on my way home and tell me my receipt printed as I was leaving and asked me if I wanted a copy but in a very condescending tone. Of course I said no. Why would I want to turn around and drive back after that experience to get a paper receipt when I had the transaction on my phone, that I showed her? This was the most rude, weirdest and odd transaction I’ve ever had just trying to get an ice cream cake. Great place, manager sucks.
Atmosphere: 1
Food: 5
Service: 1
Misty Oldfield
The family went out for ice cream tonight and always enjoy going to the West Chester location. Tonight I had the pleasure of meeting Moe and she had great customer service. She talked me into the Hawaiian Wedding Cake sundae and it was delicious! Everyone there is always so pleasant, but tonight Moe was great! Definitely will go back soon, in time to get another sundae before it disappears.
Atmosphere: 5
Food: 5
Service: 5
MINGCHE CHUANG
Very tasty local ice cream shop. The Graeter’s only can find on OH, KC, IL. I went there on the Friday night which full of families. That is very amazing experience for me.
Atmosphere: 5
Food: 5
Service: 5
Levent Erenay
Great ice cream, amazing workers, and great atmosphere in general.
Kid-friendliness: Very kid friendly, it’s an ice cream shop.
Scott is a stingy manager. We went in for my daughter's bday and he made the smallest cones. He gave me attitude when I mentioned it. He measured them and sure enough the cones were under portioned so he did add more however he had an attitude about it. When you're spending over $5 a cone you shouldn't be hssled about portions.
The ladies behind the counter were so amazing! Complimented my sibling on their cane (they decorated it for Christmas) and offered samples and were generally kind.
My sibling wanted to write a review too, but their phone ain't working right. They appreciated their kindness too.
Atmosphere: 5
Food: 5
Service: 5
Staff was very nice
Atmosphere: 5
Food: 5
Service: 5
First time here. We came here after grabbing delicious pizza right next door. This place is huge on the inside with so much to choose from. They have shakes, bakery items, sundaes, waffle cones, and more.
They also have tons of seating if you are looking to relax and unwind while eating desserts. Great place to bring the kids.
Atmosphere: 5
Food: 5
Service: 5
Just ordered a black raspberry chip pie and a few other items. Our server Christian was the sweetest, he allowed us to sample as much as we liked and offered flavored combinations. Thanks Christian!
Atmosphere: 5
Food: 5
Service: 5
First time at this particular Graeter's. First, make sure you sign up for their rewards program. In addition to special promos like a free ice cream cone, you get a free sundae on your birthday with 2 scoops of ice cream. That's what brought us in today a birthday ice cream treat plus a free cone. $0 paid. At any rate. You'll want to visit anyway because their ice cream is great. Service was nice as usual, they seem to advocate for a positive experience and staff seem to like working at most Graeter's I've been too. Nice location. A couple of extra notes, the whip cream is thick, not cool whip, but actual whipped heavy cream. The butterscotch and caramel are also better than normal. They are also known for the chocolate chips in their ice cream. They are more like chocolate chunks and delicious. Can't go wrong here. Pastries are also excellent.
Parking: Can be a bit tricky getting into the plaza as the entrance is a bit short and turns are tight.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone, Black Raspberry, Graeter's Classic Ice Cream Scooper, Turtle Sundae
Always great service and obviously, the best ice cream in the world. This is a must-visit whenever we visit family in Cincy!
Atmosphere: 5
Food: 5
Service: 5
Great taste and prompt service. Place to go. They stay open till 11 PM and it helps ?
Atmosphere: 5
Food: 5
Service: 5
Great place. Nice family friendly atmosphere.
Wheelchair accessibility: Close parking. Very accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone, Chocolate Chip
Purchased two pints of Graeter’s peach ice cream from Kroger . Not one piece of peach. Ingredients reads peach. Very disappointed.
Food: 1
Restaurantji Recommends
Our family loves the ice cream here!
Atmosphere: 5
Food: 5
Service: 5
The first two young people that helped me were great and very friendly, even though the online order placed 24 hours the night before was not found. The manager however talked down to them and comes off very aggressive for no reason. “ He doesn’t know what he’s talking about”, is what she stated to me when the cashier mentioned the transaction had gone through on my debit card. Something was happening electronically with their system so my receipt was not showing up. I showed her the transaction paid on my debit card and she still refused to let me leave. She then stated she needed my number to have the I.T department call me. I gave her my number and left. She then proceeded to call me on my way home and tell me my receipt printed as I was leaving and asked me if I wanted a copy but in a very condescending tone. Of course I said no. Why would I want to turn around and drive back after that experience to get a paper receipt when I had the transaction on my phone, that I showed her? This was the most rude, weirdest and odd transaction I’ve ever had just trying to get an ice cream cake. Great place, manager sucks.
Atmosphere: 1
Food: 5
Service: 1
The family went out for ice cream tonight and always enjoy going to the West Chester location. Tonight I had the pleasure of meeting Moe and she had great customer service. She talked me into the Hawaiian Wedding Cake sundae and it was delicious! Everyone there is always so pleasant, but tonight Moe was great! Definitely will go back soon, in time to get another sundae before it disappears.
Atmosphere: 5
Food: 5
Service: 5
Very tasty local ice cream shop.
The Graeter’s only can find on OH, KC, IL.
I went there on the Friday night which full of families. That is very amazing experience for me.
Atmosphere: 5
Food: 5
Service: 5
Great ice cream, amazing workers, and great atmosphere in general.
Kid-friendliness: Very kid friendly, it’s an ice cream shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
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