Krispy Kreme
7783 Tylersville Rd, West Chester
(513) 445-3981
Recent Reviews
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Honestly, sad to write this.
The store was dirty, trash on counters still, no napkins in dispenser, literally I'm not kidding no donuts in the display were labeled correctly.
The cashier who got the donuts must have been high because they couldn't understand when I asked if the donut in the tray was the one on the placard they just grabbed it. I had to tell them 2 more times that I asked what is that donut, not get me that donut. Wild.
The donuts were wet. Idk how you make a glazed donut wet straight out of the display, but it was wet. Not melted. Wet. Just pass on that.
Edit:
Krispy Kreme reached out to request i send this to their actual official feedback and I did so. They promised to look into it and sent me a voucher for free glazed donuts as compensation. I genuinely appreciated how easy it was to reach out to them and the speed of their responses. It doesnt detract from my experience at the time, but it does give me faith to go back and try again!
Atmosphere: 3
Food: 1
Service: 2
Came through the drive thru when the hot light was on. We did not receive hot donuts! So upsetting!
Atmosphere: 3
Food: 4
Service: 3
This was the first krispy kreme Donut shop that I'll have seen
Came here on 10/31 and was told they don’t have any fresh donuts after 7pm which I know is a lie as I’ve come here multiple times after 7pm before and received fresh donuts. Worker just seemed rude and lazy. Drove 45 minutes out of my way because I was craving fresh Krispy Kreme and received donuts I could have gotten from my local gas station. Super disappointed with customer service and quality of food. Will not recommend or come back.
Atmosphere: 1
Food: 1
Service: 1
It's a trip worth making for the freshest donut on the market
Atmosphere: 5
Food: 5
Service: 5
Went at 9:15 tonight (10/26/25) to pick up a TooGoodtoGo order. The store hours are open until 10:00. The door was locked so I tried the drive thru to no answer. Then I called - no answer. Then I drove to the window and a guy was there and finally came over and he acted very inconvenienced when I said I had an order. He walked away without saying a word and grabbed a box and handed it to me without a word and I told him to have a good night and he just walked away. I’m giving two stars because it normally is not like this, but this experience was awful and unacceptable. No idea why they were closed early with at least two visible people inside.
Atmosphere: 1
Food: 4
Service: 1
Decent for donuts. The texture is not the same as most donuts so if you have never had a Krispy Kreme donut before, you will be surprised at the fact that it is is very airy with little substance.
Atmosphere: 4
Food: 4
Service: 5
My kids asked to go because they’d heard about Krispy Kreme giving kids one free donut for each A on report cards. Turns out this location doesn’t do that, fine no big deal but it would be nice if they made that known publicly.
The issue I had was that it took 15 minutes in the drive through to get 6 donuts, which cost over $14 (and that included 3 plain glaze). BTW they did not tell me a price until I got to the window to pay. I ordered a sprinkle donut and they only told me they were out of those when I got to the window.
There are many independent, one-off donut shops in the area, who have way better donuts at a more reasonable price. I will continue to frequent those and won’t be returning to Krispy Kreme.
Atmosphere: 3
Food: 4
Service: 2
absolutely incompetent workers at this location.
I will never be back.
Service: 1
Great place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Glazed Dozen
Restaurantji Recommends
Lemon and raspberry filled are my favorite flavors and of course the glazed 🤙🏽❤️
Atmosphere: 5
Food: 5
Service: 5
Did Krispy Kreme change their recipe or does this location just suck. Saw the hot light and stopped for a half dozen. They were smaller than typical and way less icing. I have been eating these donuts for 20 plus years and these are not it.
Atmosphere: 1
Food: 1
Service: 1
Love Krispy Kreme especially in this area it's always a nice trip for us usually on bdays or just special occasions. Donuts are always delicious!
Atmosphere: 5
Food: 5
Service: 5
Best donuts ever! Especially when the light is on!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Glazed Dozen
I have repeatedly gone here to purchase the specialty donuts and they are always out of them. I also purchased them on the app drove 50 minutes for them to yell me they were out of them. I also usually call before I drive there and an told they have them and I've been told they would have more the next day and they did not.
Atmosphere: 1
Food: 1
Service: 3
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