McDonald's

9142 Cincinnati Columbus Rd, West Chester
(513) 285-1630

Recent Reviews

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Michael Fazekas

SO SLOW! Food and prices are as expected. Service is always extremely slow. Avoid if possible.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: French Fries

K B

FOOD SAFETY HAZARD:
My family was exposed to poisonous chemicals at this location after they made smoothies with chemical water, which I found after I returned for the MSDS sheet, which has very clear poison warnings on the packaging. I immediately reported this to
the local police and the Board of Health.

Atmosphere: 1

Food: 1

Service: 1

Doordash

Employees are worst. Don't even care to ask what a customer want. I was standing at the counter to order and she was making fun with coworkers. Don't come here

Atmosphere: 3

Food: 4

Service: 1

William

Being a veteran and being handicapped poses a lot of challenges especially getting In-N-Out of a vehicle to go inside of a restaurant. But when you go through the drive-thru observing the menu being clear invisible for everyone until you approach watching the menu still stuck on the previous order for over 5 minutes while a person on the intercom who is ESL keeps demanding you place an order after repeatedly informing them you're waiting for the menu to pop up and then demands you have to come inside. After going inside and not getting any answers to any questions and only being asked what your order was is bad enough, but to hear every other employee in the restaurant talk bad about me and the people I was with is beyond rude and unprofessional. Come to find out the lady at the counter who was being discourteous was the manager and failed to address any issues including employee conduct and behavior. I took it upon myself to mention to the other employees that they should not be talking about customers especially when they're standing in the restaurant, to which I was told if I had a problem with it but I could fill out a customer service and they did not care. After filing a complaint with the store I received a follow-up 5 days later from a general manager who insisted on justifying and rationalizing and then making it my fault and constantly telling me what I was doing wrong. I don't remember McDonald's being that way growing up and to be treated in such a manner as being both a veteran and being handicapped is appalling and for management not to address issues on site with employees is the direct reflection on upper management and ultimately the individual franchise owner. Congratulations McDonald's you turned my childhood Retreat playing in the playground in dreaming of the Hamburglar into a nightmare and you have lost my business because of such actions in lack of professionalism

Wheelchair accessibility: Bad enough I had to get out of the drive-thru to come inside to order but trying to get out of the restaurant while employees looked on and chuckled as I attempted to get out a 90-degree turn with two doors not very handicapped friendly carrying food and drinks with something my occupational therapist would refer to as nightmarish and dangerous

Atmosphere: 1

Food: 4

Service: 1

Zachary Smith

On the one hand, this is a McDonald's, one of the most generic of American restaurants in the World. You go to any McDonald's in existence and you know what you get will taste exactly (mostly) like every other time you've ordered that item this side of the Mississippi.

On the other hand, I go out of my way to drive past this location to go to any other McDonald's within 10 minutes of driving. I am not sure I've ever had a hot, fresh, and 95% correct order from this location, and they normally are mad about the fact you are there.

SOME of the employees at this location are genuinely friendly and courteous, and I legitimately feel sorry for them having to work at this location and not one of the better McDonald's nearby.

Atmosphere: 1

Food: 2

Service: 1

Scott Emerson

Waited 10 minutes for someone to take my order because the kiosk would not read my QR. code. Nothing. I went to Burger King, where they seemed happy to help me.

Marlo Luttrell

Salty poison

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: French Fries

christine Rindler

We ordered large meals & they gave us medium drinks. I ordered the DOUBLE quarter pounder meal & I only got *1* patty.
. Our large fries were only 1/3 filled.
We already got parked the 1st time after catching the drinks and asking for the correct ones. AND they gave us the wrong type of drinks the 2nd time.
We were only passing through so couldn't go back again.
We Just ordered 2 normal, off the menu large meals-nothing special. Super strange. We know to skip here next time in town though.
Also it was 2pm and NOT busy at all. Just us & 1 other car behind us, that they also parked.

Atmosphere: 1

Food: 1

Service: 1

Susan V

Ordered a big breakfast without pancakes. It was fast, hot and fresh. Had good biscuit and strawberry jam. Ordered with bacon. Thanks

Parking: On property lot of parking as well as handicap parking.

Atmosphere: 5

Food: 5

Service: 5

Shelbie Mae

If I could give this place zero stars I would! The absolute worst McDonald’s around. EVERYTIME I’ve ever been to this McDonald’s they have messed something up. Whole meals just not given and when u call to say something about it u r met with harsh hateful workers. One time I ordered online and when I went to get the food they said I had cancelled the order that was clearly active on my phone. I called corporate on them, because when I called the store I was cussed at, and still have yet to get a refund for that order. If u can avoid this McDonalds do so at all cost! Such a disappointment they r allowed to run a business this way.

Atmosphere: 1

Food: 1

Service: 1

Jake Cortez

I went to the place and the hours said it was supposed to be open and they closed 6 hours before the closing hours were. All there lights were on and even the menu was on and someone asked me what I wanted but I never got the total and they didn't seem to be pistening. I waited at the menu before going to the window to get someones attention. The nice employee told me they closed early. Waste of time.

Atmosphere: 1

Food: 1

Service: 5

Andrew Stanford

Well run, friendly staff, management clearly cares!

Atmosphere: 5

Food: 5

Service: 5

Terry Weber

Always quick and food is excellent.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage Mcmuffin with Egg

joe

Very disappointed, 3 were waiting when I got there. Ordered an egg McMuffin (9:45am). 15 minutes later 8 were waiting, first 3 were still there yet. Asked if anyone wanted my PAID order, they thanked me but declined. In the trash it went, I left. This place needs HELP!!

Service: 1

ray barker

Mobile pickup order. Just took a little longer than I was expecting. Delivery person was very courteous and pleasant.

Atmosphere: 4

Food: 4

Service: 4

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