The food was great, but the manager there was terrible! He was yelling at customers and being incredibly rude! He was old and bigger. He didn't give me his name when I asked and brushed me away! I want him replaced before I come back ever again!
Atmosphere: 3
Food: 4
Service: 1
rob edwards
Food was good, made fresh to order. Flataff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Mitsuko Hibshman
good food but expensive, too bad
Marisa Brady
I’ve been coming here for weeks for the sip club and I accidentally mobile ordered a drink to the complete wrong location. They refused to honor my sip club at this location or just give me a fountain cup. This is something so small and could’ve been resolved simply but they had ZERO customer service and said to go get my drink at the location I ordered across town. Drive through lady on Saturday 0/10 for everything.
10/17: Update: Manager Matt helped with an issue I had and he was super friendly and helpful.
Service: 4
Minavara Saidova
Complaint Regarding Today’s Meal
Dear Panera Team,
I have always enjoyed Panera because of the fresh and high-quality meals you provide, and I usually order with great confidence. However, today I was very disappointed to receive a meal that contained old avocado.
This experience was quite upsetting and not what I have come to expect from Panera. I kindly ask that more attention be given to the freshness of ingredients so that this does not happen again.
Thank you for your attention to this matter.
Food: 1
Alexis D’Orazio
food is always good. today i picked up my food, said thank you, walked away…. then i heard one of the LOVELY workers behind me MIMICKING my “thank you” in a smart high pitched voice. next time i just won’t say thank you at all. i’ll just tell them to get back to work. do better with employees.
Atmosphere: 1
Food: 5
Service: 1
Sarah M
I’ve been coming to Panera for years, and I usually have a great experience, but today was really upsetting. The cashier, Jacob, was rude in a way that felt completely unnecessary. I just asked to switch the cheese on a kids’ meal—something I’ve done before without any problem—and he acted like I was asking for something impossible.
Then, he tried to charge me double for the order, which added to the confusion and frustration. I’m not sure if there was some miscommunication, but the way he spoke to me honestly made me feel belittled and unwelcome.
I love Panera and I hate that this experience left me feeling this way. I hope management sees this and helps make sure other customers don’t have to go through something like this.
Atmosphere: 1
Food: 5
Service: 1
Joann Osborn
Like the fact there is an actual person to take the order. Don't like ordering from a kiosk.
Atmosphere: 5
Food: 5
Service: 5
Karen Spradlin
They have great food and great service just could do without the bread they put in it's hard as a rock
Atmosphere: 5
Food: 4
Service: 5
Brandon Hoy
I get the pick 2 deal. It's still around $10 per person, but the food is always made fresh, and they are always friendly here!
Very rude staff, especially one of the managers, Mendy. She speaks to customers as if she's doing them a favor. The general manager isn’t very friendly either. If you complain to him about his employees, his response is essentially, “This is what we have.” I will never return to this location—there are three other Panera stores nearby where I’m treated much better and my business is valued. This is by far the worst location.
Rob Ambrose
Just ordered the new rustic potato soup because a friend was FaceTiming be showing me this cheesy potato soup with bacon in it and hearty and cheesy looking.
I just left this location which was not the same and got the opposite, pure water consistency, less than 10 specs of potatoes in a bowl, and no sign of bacon. Obviously it was prepared incorrectly and the person putting my order together did not care what they were serving me especially at that price of 8.50 for a bowl.
Catherine Randall
Half a piece of bacon on each side, 1 slice of tomato on each side and a bunch of mixed greens. It also had stray onion which does not come on the basil tomato blt at all. Definitely not worth 12.99. My husband got the avocado chicken blt and didn't get avocado. Definitely not up to par with surrounding restaurants.
mary Lee Mize
Very nice employees and managers. Enjoy going there
Big Shon
So disappointed! Had a breakfast sandwich there yesterday.. I can’t get my sausage well done? It as tasteless btw .. First breakfast sandwich & the last. Actually bout to be the last for Panera altogether..Did y’all know tht u are in the top 10 of rip offs!?? Well thts what I got yesterday. A choose two sandwich the size of my palm & brown lettuce for the ranch Cobb salad which is supposed to have feta cheese & I saw a sprinkle of it!!!
The food was great, but the manager there was terrible! He was yelling at customers and being incredibly rude! He was old and bigger. He didn't give me his name when I asked and brushed me away! I want him replaced before I come back ever again!
Atmosphere: 3
Food: 4
Service: 1
Food was good, made fresh to order. Flataff was friendly.
Atmosphere: 5
Food: 5
Service: 5
good food but expensive, too bad
I’ve been coming here for weeks for the sip club and I accidentally mobile ordered a drink to the complete wrong location. They refused to honor my sip club at this location or just give me a fountain cup. This is something so small and could’ve been resolved simply but they had ZERO customer service and said to go get my drink at the location I ordered across town. Drive through lady on Saturday 0/10 for everything.
10/17: Update: Manager Matt helped with an issue I had and he was super friendly and helpful.
Service: 4
Complaint Regarding Today’s Meal
Dear Panera Team,
I have always enjoyed Panera because of the fresh and high-quality meals you provide, and I usually order with great confidence. However, today I was very disappointed to receive a meal that contained old avocado.
This experience was quite upsetting and not what I have come to expect from Panera. I kindly ask that more attention be given to the freshness of ingredients so that this does not happen again.
Thank you for your attention to this matter.
Food: 1
food is always good. today i picked up my food, said thank you, walked away…. then i heard one of the LOVELY workers behind me MIMICKING my “thank you” in a smart high pitched voice. next time i just won’t say thank you at all. i’ll just tell them to get back to work. do better with employees.
Atmosphere: 1
Food: 5
Service: 1
I’ve been coming to Panera for years, and I usually have a great experience, but today was really upsetting. The cashier, Jacob, was rude in a way that felt completely unnecessary. I just asked to switch the cheese on a kids’ meal—something I’ve done before without any problem—and he acted like I was asking for something impossible.
Then, he tried to charge me double for the order, which added to the confusion and frustration. I’m not sure if there was some miscommunication, but the way he spoke to me honestly made me feel belittled and unwelcome.
I love Panera and I hate that this experience left me feeling this way. I hope management sees this and helps make sure other customers don’t have to go through something like this.
Atmosphere: 1
Food: 5
Service: 1
Like the fact there is an actual person to take the order. Don't like ordering from a kiosk.
Atmosphere: 5
Food: 5
Service: 5
They have great food and great service just could do without the bread they put in it's hard as a rock
Atmosphere: 5
Food: 4
Service: 5
I get the pick 2 deal. It's still around $10 per person, but the food is always made fresh, and they are always friendly here!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very rude staff, especially one of the managers, Mendy. She speaks to customers as if she's doing them a favor. The general manager isn’t very friendly either. If you complain to him about his employees, his response is essentially, “This is what we have.” I will never return to this location—there are three other Panera stores nearby where I’m treated much better and my business is valued. This is by far the worst location.
Just ordered the new rustic potato soup because a friend was FaceTiming be showing me this cheesy potato soup with bacon in it and hearty and cheesy looking.
I just left this location which was not the same and got the opposite, pure water consistency, less than 10 specs of potatoes in a bowl, and no sign of bacon. Obviously it was prepared incorrectly and the person putting my order together did not care what they were serving me especially at that price of 8.50 for a bowl.
Half a piece of bacon on each side, 1 slice of tomato on each side and a bunch of mixed greens. It also had stray onion which does not come on the basil tomato blt at all. Definitely not worth 12.99. My husband got the avocado chicken blt and didn't get avocado. Definitely not up to par with surrounding restaurants.
Very nice employees and managers. Enjoy going there
So disappointed! Had a breakfast sandwich there yesterday.. I can’t get my sausage well done? It as tasteless btw .. First breakfast sandwich & the last. Actually bout to be the last for Panera altogether..Did y’all know tht u are in the top 10 of rip offs!?? Well thts what I got yesterday. A choose two sandwich the size of my palm & brown lettuce for the ranch Cobb salad which is supposed to have feta cheese & I saw a sprinkle of it!!!
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