Panera Bread

We asked the cashier if the tomato soup had onion because of a severe onion allergy. She asked the manager to confirm it did not. My husband had a feeling that that was untrue so he looked online. He then showed the manager AND the general manager who was there that in fact had onions. They denied it still and in fact turned their backs and refused to further acknowledge him.
I went to the front and requested a manager. Unbeknownst to me she was the one ignoring me. When I asked the other person he pointed at her! Then she said if I wanted a refund I'd have to get back in the long line and wait. Never an apology for almost killing someone. Or even being wrong. We will NEVER go back. Everyone of these managers should be fired.
The food did get. Tasteless, soggy, and gross.

Atmosphere: 1

Food: 1

Service: 1

We ordered French dipper. The sandwich is all bread with little meat. Several bites had no meat. Go to Arby's if you want a French dip

Atmosphere: 3

Food: 2

Service: 3

Well, I just spent $22.78 for a soup and salad and I asked for no chicken and I got 15 miles down the highway heading home and noticed my salad was full of chicken. Disappointed the order wasn’t right given how much money I spent. I did not have the time to go back. Just disappointed. They are generous with their chicken, so there was too much to pick it out.Bonnie

Atmosphere: 2

Second time I went I ordered a mac and cheese and a kids grilled cheese to go. They ended up forgetting the snadwhich and when I recieved the mac n cheese there was a dead bug in it. I ended up calling them requesting a refund and said they would have it processed over the weekend. Its now b een about 2 weeks and I still have not recieved my refund. Overall very dissapointed and paritally disgusted.

Food: 1

Service: 1

The restrooms always need some serious cleaning details....

Atmosphere: 2

Food: 4

Service: 4

How do you justify calling it a bread bowl when we have to cut and scoop the god damned thing out? I read the bread bowls were precut and ready to put the soup in on a pick up order. Not at this location, apparently.
Edited review…dropped to one star. Why? A chicken BBQ sandwich with barely any meat or cheese. I ordered bacon Mac and cheese and received regular Mac and cheese. Those are some expensive mistakes made at this location.

Food: 1

No cold brew

Atmosphere: 1

Food: 1

Service: 1

Unfortunately, this location is extremely dirty. They didn’t have one clean table out of the 20 that were open. We had to clean off the seat & table ourselves. The bathrooms were disgusting. The toilets hadn’t been cleaned, toilet paper on the floor, & hair all over the sink. We were disappointed with the customer service as well. We won’t come back to this location.

I have not been to Panera much lately. I thought it would be nice to grab a salad to go. However two ingredients were missing from my salad. Also the ice tea was rancid. It was so expensive and and was not worth the money. How disappointing

Atmosphere: 1

Food: 1

Service: 1

Southwest chicken salad was great. The “baguette” was not! In quotes because this was not baguette, even by Panera standards. Too fluffy, like generic bread from a grocery store. Panera typically has something pretty close to the baguettes in France. Not this time! I hope this was just at the Voice of America location & that Panera hasn’t changed its recipe.

Atmosphere: 4

Food: 3

Service: 4

Very good sandwiches, on crusty bread and I tried a soup or cream of Broccoli with cheese that was spectacular

Atmosphere: 5

Food: 5

Service: 5

I would not recommend this location to anyone. Very unprofessional staff

Atmosphere: 1

Food: 1

Service: 1

Just left there, they have only been open 2 hours. The women’s bathroom was filthy, large garbage can more than half full, paper towels all over bathroom floor, ladies bathroom had no toilet paper in one stall, the other stall the small disposable can was overflowing of nasty feminine products, floor disgusting. The carpet in front of beverage machine has not been vacuumed, filthy. The outdoor space a disaster, huge garbage can trash stacked 1 foot above can with trash, chairs and tables dirty and overturned not set up, dirty dishes in the outdoor cart and cart was filthy with dirt, no one would sit out there in filth. Ordered a soufflé and it was dried out, definitely not fresh, been heated a few times it appeared, threw it out. Told manager, he said he’d take care of it. Should not all be taken care of before you opened the door to the public, is that not your job to have your restaurant clean and things in order? We go to Panera all the time all over the country, never any issues. The only pleasant thing here was the older female that took the order, she was sweet as pie!

Atmosphere: 1

Food: 1

Service: 3

Food was good as well as the service. Front door entrance was dirty

Atmosphere: 3

Food: 5

Service: 5

Salad and soup.

Food: 5

Service: 5

Recommended dishes: Salad