The Burger Experience

B## waitress, today we were at a restaurant having lunch with my boyfriend for his birthday, his daughter, and my son, and the waitress kept touching my boyfriend’s arm and only asked him if he was okay or needed anything else. I got upset, but then I realized that’s what she wanted. I pretended not to notice and treated her with respect. I felt pity and embarrassment because there are many women like that. I believe everything comes back around, so I leave it in God’s hands. My boyfriend thought, maybe this poor woman isn’t paid enough and thinks I’ll ask for a different kind of service. How disgusting. We gave her a good tip, poor B””

Alexis was terrific! Best ribs I’ve had anywhere and she was so nice and courteous! Keep up the good work! I wish you would reopen one on the east side! Paula

We ordered the ribs and brisket platers. Ribs were adequate but the brisket was cold and dry as a desert breeze. Go to Arby’s for their brisket, way better.

Jordan was our server today for a group of 11 friends who hadn't seen each other for a while. He was ever so patient waiting for all of us to decide what we wanted to order amidst all our catching up. the food was delicious and came shortly after we finally ordered. I had the brisket sundae. so good with the mashed potatoes and corn. Ask for Jordan and he will take good care of you!

They were out of coleslaw at 5 pm,chicken was cold,broccoli was disgusting,poor service & food over priced for what we got. I will not be back .

Great wings! Loved our server Alexis!

Visited Smokey Bones in West Chester Ohio on December 29, 2023 and received great service from our waitress Alexis. Food was great also!!

Food was great and our server, Alexis, was very friendly and helpful.

Such a disappointment! This place was empty at 5:30 and after our food came I see why. The 1/4 chicken was so tough a knife couldn’t cut it. The ribs and pork were just OK. The restrooms were both lacking paper towels and TP. Our waitress was good, but the prices were very high for very disappointing food.

The order was completely wrong. I ordered 5 sandwiches and every single one had an issue. The sweet tea was unsweet. I paid for extra patties on 2 of the sandwiches and did not receive them. The fries were undercooked.

The worst experience ever entire order was wrong ordered double burgers and got singles no sauce on them ordered pickles didn't get them. Don't recommend at all

Had lunch here during spring break travels and was surprised there were so few people. Close to empty in fact. The food I would rate as middle of the road. Not bad, but definitely had better barbecue. The prices were way too high for the portions Our waiter was a great guy but I don’t know his name. There you have it.

I was a regular customer and within the last year I stopped ordering here because prices had skyrocketed. I decided to visit today as i saw a special on a rack of ribs for $19.99. I ordered carryout and when i got home the ribs were overcooked, tough and mostly bones and just tasted bad. The fries were overcooked, looked bad and tasted horrible The baked beans were good and the garlic bread was good. and thats all i ate. So Im officially done with this restaurant i dont feel this staff values or cares about the service they provide and is willing to serve people anything I dont trust this place anymore.

We stood at the host stand for over 10 minutes. Employees walked by and ignored us. A driver came in for a carry out order and someone appeared to help them but just looked at us and walked away. There were plenty of employees there but not one even acknowledged us. We left and ate elsewhere

Awful food and service. Short staffed. Salad was brown and nasty Wings overpriced and not like it used to be