Topgolf West Chester

Terrible customer service they must not have phones because I tried to call them and was on hold for 10 minutes and the call got disconnected

Went for the first time and had a blast really good service by my dude Tristan. And great food as well.

Checked in at around 12:15 pm as a walk-in for a skilled party of 3. Was told it would be a 2.5 hour wait. Signed up for text alerts. Met party at nearby offsite restaurant at around 12:35 pm. After ordering, received text alert at 12:53 pm. Had to decline & signed up for a 1 time 30 minute extension. Boxed the food to go & showed back at facility exactly 22 minutes later. 38 minutes is NOT 2.5 hours. Upon 2nd arrival after getting lunch disrupted, was told there would be an additional 50 minute wait. With front desk being in close proximity to 2nd level, noticed that Bay 209 was inactive & open. During the wait, finally assigned to Bay 128, all the while dodging infants, toddlers and youth, who clearly have never hit a golf ball in their entire lives, kicking over our personal stand bags & running around, screaming & creating general mayhem. I am all for family fun, but this is no place for children. This place should seriously consider isolating all the families, who insist on bringing kids, to a dedicated tier, (1st), AWAY from ADULTS who actually know how to hit a golf ball. In addition, the desk staff should know the difference between 2.5 hours & 22 minutes. Don’t bother replying with your generic “email customer service”, as you have lost 3 customers…..not to mention other family & friends that we will all inform in kind.

Atmosphere: 1

Service: 5

Top Golf in West Chester, Ohio, has an interesting mix of strengths and weaknesses. While the concept is undeniably fun and the facilities are generally well-maintained, there’s a noticeable disparity in service quality.

Firstly, the staff seem to have perfected the art of turning tables quickly when they need to. It’s impressive how swiftly they can hustle you out to make room for the next group. However, this efficiency inexplicably vanishes once you’re actually settled in. The service becomes noticeably sluggish, and it feels as though you’re left to fend for yourself once you’ve been seated.

Whether it's waiting for food orders, trying to flag down a server for additional drinks, or simply needing assistance with the game, the inconsistency in service speed is frustrating. It detracts from the overall experience and leaves you feeling less valued as a guest.

In summary, while Top Golf in West Chester offers a fun environment for groups, the service needs a serious overhaul to match the quality of its activities.

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Pretzel Bites, Chicken Nachos

Wow all I can say is wow. I had not been here before. But it was a lot of fun. I was not sure what to expect. They use restricted flight golf balls so don’t expect this to be your normal game. There are about a dozen games to choose from. Or I guess that you don’t need to play the game if you prefer to just want to hit balls, but this would be a very expensive driving range. There is not a great correlation to how well you hit the ball as wile there is a method to scoring, it’s still pretty random meaning that beginners a and novices can score very well without much effort involved.
We ordered a few pretzel bites, tortilla chips, and fries to snack on.
We had a 2 hour player window which passed by quickly. Overall it was super fun and worthwhile. Definitely will consider returning.

Give it a try, no experience required.

Vegetarian options: The food items we purchased had no meat. Fries, tortilla chips and pretzel bites. Other options may be offered.

Parking: Ample free parking.

Kid-friendliness: We brought 3 grand kids here ages 4-11. With a little help, they all did well and had a blast.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Pretzel Bites

I went to topgolf for my son 10th birthday on new years eve. . I paid $795 for 3 bays with food and drinks. The service was horrible. the food was cold and then they tried to kick us out right at 5 and they were late turning in the machines and as well as ot took 15mins to reboot two of the bays...

Hit a ball over the fence once and they kicked me out. They're just afraid of my swag

I enjoy coming here with work, friends, and family. I would return again for a good time!

Atmosphere: 5

Wanted to extend our play..was told we'd have to move because the bay had a reservation. The place was only 20% full. Their software is programmed for their convenience not the customer. Then the system had a glitch..would record that a shot was taken but gave zero credit for distance. After 5 shots we escalated to a manager and got a totally BS answer it TOTALLY ruined the experience. We spent $150 and came away very upset.

Atmosphere: 2

Food: 4

Service: 1

Very fun place with tasty food and great for family fun.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings, Hamburger, Injectable Donut Holes

We had a great time at Topgolf. The variety of games was good. We could all play and enjoy ourselves even though we were all at different skill levels. The prices weren't too bad either. We tried some of the appetizers, and they were awesome, too. We rented a bay for about two hours, which was just about the perfect amount of time for us first-timers. I think we'll be back again.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Pretzel Bites

First time here and it’s a VIBE!! Staff were friendly, food was delicious,game was fun and easy to operate. I will definitely return and next time I will play longer than one hour!

Atmosphere: 5

Food: 5

Service: 5

Me and my family don’t even like golf, but this is one of the best places we’ve ever been to.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pretzel Bites

We have come here many times. Most of the time we are there to golf. This past weekend, we stopped by just for some food and drinks! We will definitely be back again.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pretzel Bites

Fun place to go with a group!

Atmosphere: 4

Service: 4