I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience.
I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads.
One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore.
The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle.
When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund.
We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2.
When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours.
We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches.
I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads.
I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter.
I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody.
I asked for a refund and she stated she couldn’t do that.
I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name.
I am very upset with this entire experience and how the store is managed.
It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler.
The store was a mess, ingredients were everywhere. The lack of a manager was evident.
I’m questioning how this food can be safely served and if temps were being monitored.
Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick.
I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options.
As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
Kendra Sorenson
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
Carla Garcia
This place is full of dust all over on top of the food area.
Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it.
There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Hsi-Min Wang
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
Sherri Holt
Consistently good food. 2 gripe: 1. is being overcharged. I got the build your own salad added egg and avocado as 2 of the 4 items included and was charged 4$ extra. 2. The avocado that was being cut to be added to my salad was severely overripe. I asked for new and he got a new bucket which were exactly ripeness.
Abby Ditomassi
The best fast food. Great value great offers and rewards. Would recommend
Kid-friendliness: Great kids menus
Atmosphere: 5
Food: 5
Service: 5
Larry Basford
Ordered on line because of promotion. Drink which they forgot to give me. Sandwich and salad. I do not like their bread and the salad wad the bag of weeds you get from a grocery. Ate half and tossed the rest. The strawberry was the best thing I got.
Atmosphere: 3
Food: 1
Service: 1
Ariss
I tried to do an online order, and the app wasn’t working..drove there to try it out since I’ve never had it! They had a great selection of sandwiches and soups. Lots of miscommunication. Forgot to take off bacon on my sandwich and pork makes me very sick. Got to where I pay and then they precede to tell me they are out of brisket and lobster bisque. Those were my other 3 orders and then pretty much said they weren’t prepared for today and to have a nice day. Waste of my time. I’m hangry??♀️
Atmosphere: 3
Food: 2
Service: 1
Beth Hoffman
Been to the New Albany location several times and the food and service is top notch!
While pricy, the food is definitely amazing, especially if it is compared to other fast food style restaurants. I haven’t had a disappointing entrees out of the all the soups and sandwiches I’ve tried!
Atmosphere: 5
Food: 5
Service: 5
Rewat Bhandari
Astonishing place for food and also a tremendous atmosphere inside. Love this place.
Parking: Easy parking spot.
Kid-friendliness: Great environment for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Soup
Tracey Bender
I had a wonderful visit! I usually use the drive-thru but today (10/9/24) I ate inside. The staff was kind, food was delicious and the restaurant was very clean. I will be back! I had a new bowl they are offering and had 5 add-ons. Pumpkin Spice Creme Broulee was fantastic. So rich and creamy. Yum!
Atmosphere: 5
Food: 5
Service: 5
Ashton236 Sano
Great food, great staff, Samantha, one of the managers working, was above and beyond fantastic, and added to the overall great night
Atmosphere: 5
Food: 5
Service: 5
Mary K. Madachy
Emma was wonderful. And it wasn't easy. The touch order board was a little glitchy. It got my order wrong (even said I was driving an ORANGE car. I drive a silver Prius). However, she corrected my order for me and got my food out to me quickly. The food was great as usual.
I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience. I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads. One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore. The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle. When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund. We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2. When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours. We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches. I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads. I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter. I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody. I asked for a refund and she stated she couldn’t do that. I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name. I am very upset with this entire experience and how the store is managed. It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler. The store was a mess, ingredients were everywhere. The lack of a manager was evident. I’m questioning how this food can be safely served and if temps were being monitored. Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick. I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options. As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
This place is full of dust all over on top of the food area. Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it. There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
Consistently good food. 2 gripe:
1. is being overcharged. I got the build your own salad added egg and avocado as 2 of the 4 items included and was charged 4$ extra.
2. The avocado that was being cut to be added to my salad was severely overripe. I asked for new and he got a new bucket which were exactly ripeness.
The best fast food. Great value great offers and rewards. Would recommend
Kid-friendliness: Great kids menus
Atmosphere: 5
Food: 5
Service: 5
Ordered on line because of promotion.
Drink which they forgot to give me.
Sandwich and salad. I do not like their bread and the salad wad the bag of weeds you get from a grocery. Ate half and tossed the rest.
The strawberry was the best thing I got.
Atmosphere: 3
Food: 1
Service: 1
I tried to do an online order, and the app wasn’t working..drove there to try it out since I’ve never had it! They had a great selection of sandwiches and soups. Lots of miscommunication. Forgot to take off bacon on my sandwich and pork makes me very sick. Got to where I pay and then they precede to tell me they are out of brisket and lobster bisque. Those were my other 3 orders and then pretty much said they weren’t prepared for today and to have a nice day. Waste of my time. I’m hangry??♀️
Atmosphere: 3
Food: 2
Service: 1
Been to the New Albany location several times and the food and service is top notch!
Atmosphere: 5
Food: 5
Service: 5
Serve yourself and ..no coffee!
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
While pricy, the food is definitely amazing, especially if it is compared to other fast food style restaurants. I haven’t had a disappointing entrees out of the all the soups and sandwiches I’ve tried!
Atmosphere: 5
Food: 5
Service: 5
Astonishing place for food and also a tremendous atmosphere inside. Love this place.
Parking: Easy parking spot.
Kid-friendliness: Great environment for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Soup
I had a wonderful visit! I usually use the drive-thru but today (10/9/24) I ate inside. The staff was kind, food was delicious and the restaurant was very clean. I will be back! I had a new bowl they are offering and had 5 add-ons. Pumpkin Spice Creme Broulee was fantastic. So rich and creamy. Yum!
Atmosphere: 5
Food: 5
Service: 5
Great food, great staff, Samantha, one of the managers working, was above and beyond fantastic, and added to the overall great night
Atmosphere: 5
Food: 5
Service: 5
Emma was wonderful. And it wasn't easy. The touch order board was a little glitchy. It got my order wrong (even said I was driving an ORANGE car. I drive a silver Prius). However, she corrected my order for me and got my food out to me quickly. The food was great as usual.
Atmosphere: 5
Food: 5
Service: 5
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