I was very disappointed the customer service is trash down to the workers and management. They offer something online you go in to pick it up.. and never did they say well we decided to make your order as we desire. Never did they communicate what you paid for is not what your getting.waited for management to call me and he never did. I had to keep calling to communicate how disappointed I was. I will never go there again..and I work for a company who luvs food and always patronize them.. I will let everyone know how my experience with them was trash👎🏻
Atmosphere: 1
Food: 1
Service: 1
Lynsey Strouse
Huge disappointment today when I tried multiple times to order online and it wouldn’t work. When I finally got it to go through I went to pick up my order and they were out of nearly everything that I ordered. The woman at the front was very nice, but this was literally all my husband asked for for his birthday and now I’m headed home empty handed.
There was no way for them to let me know online that my order could not be filled and even though they had my phone number they waited until I walked in to offer alternative options for flavors instead of calling me. I wouldn’t have wasted the trip all the way out to Westerville from Grove City.
Atmosphere: 3
Food: 1
Service: 3
sonia taylor
I tried the vanilla and the maple bacon. First time here and the last. Very disappointed, served very hot the icing was melted off both donuts. Very generic tasting. Not what I was expecting at all. Not for 3.50 a piece. Not worth the hype. I have had better at a grocery store.
Atmosphere: 5
Food: 1
Service: 5
Nathan Sams
Good donuts and good service. Wanted to give an out to Jack, Christian and Ashton. Happy 4th!
John Knapke
Fun for the kids.
Jeremiah Foshee
Donuts were hot and fresh, tasted delicious. Bailey provided fast and friendly service, best mocha frappé ever.
Bill Miller
Fresh delicious donuts made to order. You can watch everything start to finish.
Marcus Person
Made fresh!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Andrea Garrison
Ordered 24 donuts through Door Dash. They were absolutely amazing!
Food: 5
Service: 5
Recommended dishes: Donuts Duck Donuts
Onyx
it was our first time going because we got it recommended and the service the lady gave us was disappointing , we ordered cold coffee and they gave us hot coffee even tho we told them two times about it , and both people that were there just give us dirty looks and got mad at us for asking questions about it , definitely do not recommend going
The variety of donuts was nice. The donuts were just too sweet.
Atmosphere: 4
Food: 3
Service: 4
Vincent Lam
Their donuts were hot and freshly fried. The strawberry syrup was too sweet for me. It was interesting to watch how the donut was made. But the service was slow because there was only one person making all of things during lunch time. It would be fast to order through the app in advance.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Donuts Duck Donuts, Making the Donuts, Warm Donut
gnks
We stopped here on a Saturday evening, the staff were rude, the restaurant was filthy, no one washed their hands, the two employees cleaned absolutely nothing, DISGUSTING. We paid for our donuts and left before we got them because we would’ve never been able to eat them. DONT GO SAVE
Atmosphere: 1
Food: 1
Service: 1
carla
First time here from out of town and the staff was amazing. It was the end of the day and they could have been rude but they were wonderful and took their time explaining things to us. Donuts were great and still fresh.
I was very disappointed the customer service is trash down to the workers and management. They offer something online you go in to pick it up.. and never did they say well we decided to make your order as we desire. Never did they communicate what you paid for is not what your getting.waited for management to call me and he never did. I had to keep calling to communicate how disappointed I was. I will never go there again..and I work for a company who luvs food and always patronize them.. I will let everyone know how my experience with them was trash👎🏻
Atmosphere: 1
Food: 1
Service: 1
Huge disappointment today when I tried multiple times to order online and it wouldn’t work. When I finally got it to go through I went to pick up my order and they were out of nearly everything that I ordered. The woman at the front was very nice, but this was literally all my husband asked for for his birthday and now I’m headed home empty handed.
There was no way for them to let me know online that my order could not be filled and even though they had my phone number they waited until I walked in to offer alternative options for flavors instead of calling me. I wouldn’t have wasted the trip all the way out to Westerville from Grove City.
Atmosphere: 3
Food: 1
Service: 3
I tried the vanilla and the maple bacon. First time here and the last. Very disappointed, served very hot the icing was melted off both donuts. Very generic tasting. Not what I was expecting at all. Not for 3.50 a piece. Not worth the hype. I have had better at a grocery store.
Atmosphere: 5
Food: 1
Service: 5
Good donuts and good service. Wanted to give an out to Jack, Christian and Ashton. Happy 4th!
Fun for the kids.
Donuts were hot and fresh, tasted delicious. Bailey provided fast and friendly service, best mocha frappé ever.
Fresh delicious donuts made to order. You can watch everything start to finish.
Made fresh!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Ordered 24 donuts through Door Dash. They were absolutely amazing!
Food: 5
Service: 5
Recommended dishes: Donuts Duck Donuts
it was our first time going because we got it recommended and the service the lady gave us was disappointing , we ordered cold coffee and they gave us hot coffee even tho we told them two times about it , and both people that were there just give us dirty looks and got mad at us for asking questions about it , definitely do not recommend going
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
The variety of donuts was nice. The donuts were just too sweet.
Atmosphere: 4
Food: 3
Service: 4
Their donuts were hot and freshly fried. The strawberry syrup was too sweet for me. It was interesting to watch how the donut was made. But the service was slow because there was only one person making all of things during lunch time. It would be fast to order through the app in advance.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Donuts Duck Donuts, Making the Donuts, Warm Donut
We stopped here on a Saturday evening, the staff were rude, the restaurant was filthy, no one washed their hands, the two employees cleaned absolutely nothing, DISGUSTING. We paid for our donuts and left before we got them because we would’ve never been able to eat them. DONT GO SAVE
Atmosphere: 1
Food: 1
Service: 1
First time here from out of town and the staff was amazing. It was the end of the day and they could have been rude but they were wonderful and took their time explaining things to us. Donuts were great and still fresh.
Atmosphere: 5
Food: 5
Service: 5
The best!!!
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