Jimmy John's

5803 Maxtown Rd, Westerville
(614) 891-5000

Recent Reviews

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Kate R

I spent $36 on 3 incredibly frustrating sandwiches. I ordered them all to be cut in half, they weren’t. I requested napkins with each, no napkins were put in the bag. I asked for mayo on the side, it wasn’t provided. I put names on each of the orders yet they weren’t written on the sandwiches. All 3 sandwiches were so sloppily put together, half of the contents were falling out of the bread. I ordered mustard on mine and so much was put on that it squirted out the end when I took a bite. It ended up getting all over my clothes, hands, and car. Since we weren’t given any napkins, cleaning up was impossible. I reeked of mustard the rest of the evening until I could go home and change, which was disgusting and mortifying. After this experience and reading the other disturbing reviews, I won’t be returning.

Atmosphere: 1

Food: 1

Service: 1

Brant Warren

Absolutely horrible situation at this location. There was an older guy in the store who drives a BMW parked right out front. Smoking that close to the door was the first turn off. I enter the building to a relaxed laid back atmosphere and not super worried about the customer. Then the guy in that comes in takes my order. Stinks to high heaven looks dirty and on top of it all he then grabs a pair of gloves and starts working on making orders. He never washed his hands! Thank god he didn’t touch my order. I was watching.

I will never come back to this location.

Atmosphere: 1

Food: 1

Service: 1

Amy Vines

At least have enough product to fill the sandwich

Atmosphere: 3

Food: 2

Service: 2

Edward Schmitt

The Vito sub was bland and hardly had any meat and not of great quality. Subway or Jersey Mike's seem to give more for the money - which was a lot.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Giant 2 Big John, Giant 5 Vito

Courtney Rose

Don’t order delivery from here unless you want your food to smell like cigarettes… I ordered food through the website a couple months ago and we could not eat it, smelled horrible. I gave it a bit and ordered today, same thing.. couldn’t eat it with out smelling cigarettes.

Atmosphere: 2

Food: 3

Service: 1

Ed Green

Blue haired employee bad attitude. I asked them for jalapenos, I was told by her "your lucky I haven't finished making it yet or I would charge you extra". I had to tell the order taker 3 times about my order. I will never return to this store.

Atmosphere: 1

Food: 3

Service: 1

CUA

I ordered from their app and the food not only came late but it smelled like pure cigarettes. I was disgusted and couldn’t eat the food. They need to replace the driver.

If you go to this location either pick your food up or order through something like Ubereats or Doordash and hope for a good driver.

Atmosphere: 1

Food: 1

Service: 1

4 Time Car Buyer of MAG

Just got a sandwich with a handful of hot peppers on it. This is my go to sandwich I've ordered many times & not sure why the hot peppers other than trying to reduce customers. This was Sunday 7-7
about 1145 & the place appeared closed. Just wanted owner to know the staff was subpar and not serving the business well. I will never go to another Jimmy Johns

Atmosphere: 2

Food: 2

Service: 2

Doxlvr333 Fvr

Just got a sandwich with a handful of hot peppers on it. This is my go to sandwich I've ordered many times & not sure why the hot peppers other than trying to reduce customers. This was Sunday 7-7
about 1145 & the place appeared closed. Just wanted owner to know the staff was subpar and not serving the business well. I will never go to another Jimmy Johns

Atmosphere: 2

Food: 2

Service: 2

Joanne Atwood

Ordered online for a party. The food was ready when we got there. We were greeted by very friendly employees and even helped me get my food to the car!! The food was delicious!

Atmosphere: 5

Food: 5

Service: 5

Troy Nichols

Have tried to order delivery from this location multiple times to only be called and be told “we don’t have any more bread”. Finally I made the comment that “you guys sure do run out of bread a lot” and was told by the employee they only enough bread to last until 8:00 pm which is an hour before they close. Talk about an amazing business plan, make enough product to run out an hour before you even close. Oh and by the way when you drive by this location no advertising lights are ever on and the chairs are typically still on top of the tables. I don’t know who owns this franchise but you might want to spend some more time in there.

Service: 1

kellie hardin

I watched both employees behind the counter take payments with gloves on and use those same gloves to make sandwiches. Very disturbing. Employees need educated please.

Matthew

I walked in and the place was so gross and dirty. Employee looked so dirty and sores all over like a crack addict. I’d prefer not to get sick today so I walked right out of this place.

Jennifer Schulman

So I think it’s time I leave a review. I stopped coming to this Jimmy John’s for a long time because of a personal hygiene issue with one of the employees. It just wasn’t an appetizing thing for me so I just stopped. I decided to order again and come in today. I’m assuming the sandwich maker was the one that was sitting on the sandwich making board while he was on his phone. I wasn’t greeted and everyone just looks so miserable. The place really needs to be scrubbed real good and I do believe that personal hygiene should be highly recommended to anyone who works in a restaurant especially if you were delivering peoples food to them. I’m sorry, but I will not be back

Atmosphere: 1

Food: 4

Service: 2

Jennifer

So I think it’s time I leave a review. I stopped coming to this Jimmy John’s for a long time because of a personal hygiene issue with one of the employees. It just wasn’t an appetizing thing for me so I just stopped. I decided to order again and come in today. I’m assuming the sandwich maker was the one that was sitting on the sandwich making board while he was on his phone. I wasn’t greeted and everyone just looks so miserable. The place really needs to be scrubbed real good and I do believe that personal hygiene should be highly recommended to anyone who works in a restaurant especially if you were delivering peoples food to them. I’m sorry, but I will not be back

Atmosphere: 1

Food: 4

Service: 2

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