KFC
525 S State St, Westerville
(614) 882-0635
Recent Reviews
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I went there on 1/16 and they didn’t have any chicken. I went there again on 1/23 and yes, they didn’t have any chicken. Now for those of you that are unaware, or still working on your GED, KFC stands for Kentucky Fried Chicken! They basically sell 1 thing, chicken, and for some stupid reason, they never gave any.
The very product that they feature is their brand and included in their name. Can you imagine going to Burger King and being told that they don’t have any hamburger, or going to Pizza Hut and being told that they don’t have any Pizza?!
Atmosphere: 3
Food: 1
Service: 2
Mother in law went through the drive thru and ordered a 12 peice meal original and a 8 peice meal extra crispy. Imagine the surprise that there was no chicken. At a chicken restaurant. No freaking chicken. Waited 20 minutes for chicken. She got it home and I opened it to find the 8 peice meal was original as well. Tried to call immediately. Of course no answer. I feed the kids and then headed to the restaurant with the 8 peice meal (for the adults) to grt what we actually ordered. Walked in and the guy running the drive thru throughly ignored me. Saw me but didnt acknowledge me and didnt look my way again. After over 5 minutes of standing there a guy emerges from the office (likely in front of the phone that noone answered when I called a few minutes earlier). I explained what happened and he cut me off and said maybe she should order clearly. I said she absolutely did as she read my text word for word and had someone with her who verified she ordered it correctly. I told him he was being extremely rude and it was unnecessary as I was being polite and calm. I asked him to please replace the chicken for what I ordered. Guess what? NO FREAKING CHICKEN! Told me another 20 minutes 🤦♀️. I asked for a refund he rudely informed me it would be for just the chicken as if I was asking for a refund of the whole meal. No apologies. Nothing. How on freaking earth is a chicken place always out of chicken? Is it that hard to apologize and have decent customer service when the customer is being calm and polite?
Atmosphere: 1
Food: 1
Service: 1
I went to the drive thru and ordered my food the person taking my order was talking over me, and I ONLY got half of my order. And paid 13.and some change. I called in to tell them about it and they had the attitude like Oh well!! I will never go back there again.
Atmosphere: 1
Food: 1
Service: 1
Went to the drive thru to try the new Gravy Flight an item with all three gravys. Got two large sides and a drink to go with it. Total $20. Told at the window they dont do the flight (advertised as $2 in app and $4 on the sign on the speaker box) and they have to sell each gravy individually. She argued with me at the window that it is individual and wouldn’t acknowledge the flight existed.
Atmosphere: 1
Food: 2
Service: 1
Just waited like 5 minutes while a young lady handled drive through and the old guy back there just let us wait, not taking our order or doing any actual work. If I want to make longing glances while my stomach growls, I can just stay home
Service: 1
This company.....that specializes in CHICKEN and CHICKEN ONLY can NEVER seem to have chicken ready. Go to these places...popeyes and KFC, if you have all kinds of time to spend waiting and waiting. I just dont understand.
Atmosphere: 1
Food: 1
Service: 1
What's with this place? Haven't been to KFC in ten years. Now I know why! Ordered a regular combo and didn't even get my fries. Screw this place, not worth the time!!!!
Atmosphere: 1
Food: 1
Service: 1
Old saying goes fool me once shame on you fool me twice shame on me I'm done with this place 8 piece meal does not come with all legs and thighs it's a whole chicken not just whatever you want to put in the box DONE
Loving the hot and spicy chicken wings. Picked up 2 orders. One for me and one for my neighbor.
Atmosphere: 5
Food: 5
Service: 5
This place is better than before. The food was great and the proportion was excellent.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is for 2 visits (July 23rd and August 5th) Kudos to the team working on July 23 around 5:45pm. I always place a carry out order 15 minutes BEFORE I truly pick up just to make sure my order is ready -have arrived too many times at the time I wanted and I walk in and they are just starting my order so this is how I have to outsmart them which is sad. BUT this experience was amazing the order was ready-was correct AND the food tasted great! Order chicken breast pieces and they were soo juicy and big. The lady manager was rockin it too-she was calling back orders-putting orders together-working the front line as well as the drive thru! She kept a smile on her face and really made my day better. Please keep her at this location cause she clearly knows how to run the ship! As for the August 5 visit around 6:30 the team working got it all correct. Food was ready on time and the team were super nice. Food tasted wonderful-nice juicy chicken breasts and everything tasted fresh too. Please keep these workers as they know their stuff!!
Atmosphere: 5
Food: 5
Service: 5
I went 20 minutes before close today (August 7th 2025) after my shift ended and the two ladies working the drive through were incredibly nice and went above and beyond to make sure my order was correct and tasty! And they did it all despite closing in 20 minutes! Will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Sloooooooow service. Great chicken. Like all KFCs, the Mashed potatoes were dehydrated paste.Yuk. The gravy was good. And the price of 8 pieces of chicken?!?! Yikes. Don't tell me there is no inflation.
Atmosphere: 2
Food: 5
Service: 2
This is possibly the worst kfc ever. I live close and every time I order from here it’s brutal. Employees are trying to keep up but obviously the ownership is the problem. KFC corporate should really step in.
Lousy service, employees playing on there phone. Lack of urgency for people's time and still got my order wrong
Atmosphere: 1
Food: 1
Service: 1
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