Smashburger
552 S State St, Westerville
(614) 423-4693
Recent Reviews
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If you are in a hurry this is not the place for you!
But the food was fantastic.
I got a Colorado smash burger and chili Mac
Was really really good.
Nice clean restaurant
Hopefully they fix the broken front door though.
Atmosphere: 4
Food: 5
Service: 3
Haven’t been in a long time so here is an honest review. It’s “OK”. But the burgers are definitely not a traditional “smashed” style as my photo shows. My burger was also slightly burnt and just like the last time very greasy. My daughter’s was better but still very greasy. Staff were very friendly like last time. If you’re looking for a decent non chain burger that’s not “smashed” maybe give it a go, but there are a few much better true smash burgers in the 614.
Atmosphere: 3
Food: 2
Service: 4
There’s a lady here named Lori! She is excellent! I love going to smashburger but if I don’t see Lori I’m always concerned because I’m use to seeing her there. She and her team always provide a great experience! My food is always perfect!
I’ve seen Lori interact with not just the adults but the little ppl too making sure that everyone has a pleasant experience. On some of my not so good days, Lori has consistently provided service that shows she is committed to customers having a great experience. There are days where I have to just say “thank you for your kindness!” Sometimes our world forgets that we all have things that we are processing so I’m grateful for the friendly service provided by Lori.
Just wanted to take a moment and share that! Can’t wait to return soon! The food is great and paired with the ppl it’s amazing!
Atmosphere: 5
Food: 5
Service: 5
OMG LORI IS THE BEST. Sweetest woman ever. Great food
Atmosphere: 5
Food: 5
Service: 5
Lori is always the hardest working person in the store, I’m not sure it would be open if she wasn’t there. She needs some a raise.
Atmosphere: 5
Food: 5
Service: 5
Bacon cheeseburger for her & double chicken burger for me=couple goals.
Food: 5
Service: 5
Good food, good service.
Atmosphere: 5
Food: 5
Service: 5
The food was ok but not worth a $8 milkshake, also our doordash order was wrong and when my husband drove to the store for them to make it right he was given tons of pushback despite having a receipt to show what we ordered. The manager was rude to him and had poor customer service we will not be back!
Atmosphere: 1
Food: 3
Service: 1
Lori was super awesome and made sure we had and good experience. By far the best experience I have had
Atmosphere: 5
Food: 5
Service: 5
Lori ( the manager) went available and beyond to make sure we enjoy our food. We will definitely make sure to come back to this location
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great location and I'm glad there's a Smashburger somewhere. The food is great, rarely have I had an issue with the food quality, and the new hot dogs are on point. Sometimes, service is a little slow because they're often busy, so it makes sense. Lori is the best!!! If she's not running the show already, she should be! She cares about the service and quality and is on top of things. She's also very kind and my nephew loves her! If Lori is there, I'm there!
Atmosphere: 5
Food: 5
Service: 5
The lady who took our order was fantastic
Atmosphere: 5
Food: 5
Service: 5
Good burgers and shakes. Fries are ok.
Atmosphere: 5
Food: 5
Service: 5
Lori was absolutely incredible, we came in with our 3 toddlers and she was so accommodating and inviting! We let her know it was our first time there and she walked us through the whole thing and gave us time to look through the options! The food came out, served to our table hot, fresh and delicious. We’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Service, French Fries, BBQ Bacon \u0026 Cheddar Smash Single, Tenders, Classic Double, Smashfries
☆☆☆☆☆
Atmosphere: 5
Food: 5
Service: 5
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