Common Sense vs. Policy I go to Starbucks every day—for coffee and a pastry. Every single day. Today, I had my sweet 3-year-old granddaughter with me when she suddenly said, “MeMe, I have to go to the potty really, really bad.” We were on State Street in Westerville, and I told her to hang on because there was a Starbucks coming up where we could use the restroom and then get a cake pop. What I didn’t realize was that after the remodel, this location no longer allows customers to use the restroom. I explained the situation to the woman at the counter. Her response was simply, “No, we don’t have a restroom. Sorry.” I asked what employees do when they need to use the restroom. She offered no solution, no empathy, and no attempt to make an exception under the circumstances. She asked two employees—one of whom was the manager—and the answer was still no. This was an awful decision. Policy was placed ahead of common sense and basic human empathy. Ironically, this is the same location where employees are talking about striking because they feel they aren’t treated fairly. Situations like this require people to think, not just recite policy. Make an exception. Be human. Walk us to the restroom and wait if policy is truly the concern. There were simple solutions available. Instead, the response felt cold, mean, and unnecessary. These are the moments people remember—and not in a good way.
Atmosphere: 1
Food: 1
Service: 1
Alina Rakhimzyanova
The employee, Khadijah, was so positive and energetic! She was very helpful and made the experience 1000% better
Atmosphere: 5
Food: 5
Service: 5
Michelle Sip
Worst Starbucks location. Good luck trying to get in or out of the parking lot and drive thru. This used to be such a cozy, relaxing Starbucks and now it is a pick up only location so no seating, nobody even greets you when you walk in if they acknowledge you at all. It’s terrible. They completely ruined the essence with the remodel. I hate this location now. Don’t waste your time. I even ordered ahead for drive thru pickup which was supposed to be ready at 11:04. I went inside because drive thru line is jammed up and they did not have my order there. So back to the nightmare drive thru line. I’m still waiting in and I am 6 cars back. Only 1 car has moved up in 5 minutes. I’ve been in line for 14 minutes.
Atmosphere: 1
Food: 3
Service: 1
Lauren Gordon
Very slow location. Order was ready over 10 minutes past when it was expected to be.
Evan Boylan
Longest ever wait at a starbucks.
Malina
I got a tall iced matcha it’s only filled up with foam..
Elyssa Lunsford
Went through the drive through to order a peppermint white hot chocolate, had to correct the person ringing it in three times and it was still wrong. Got my drink and it’s still wrong. Yesterday I went through and ordered the exact same thing and it was on the ordering screen correct and it was made correctly. Why is it so hard to be consistent. This is not the first time I’ve had issues.
Service: 1
Andy Taube
Travelers beware: this location has absolutely no public restrooms and no seating. It is strictly a grab-and-go spot. We stopped here hoping for a break to stretch our legs, but I ultimately had to walk through the snow to the nearby Panera just to use a restroom. The experience was a wake-up call; we realized we prefer the warm atmosphere and food options at Panera anyway. While the staff here might be fine, the 'no amenities' format isn't welcoming for travelers. We will be taking our road trip business elsewhere from now on.
Atmosphere: 1
Food: 1
Service: 1
Ron Howell
25 minutes for a cup of coffee in the drive thru somethings you can't make up. 🤬🤬🤬🤬
Atmosphere: 1
Food: 1
Service: 1
Beth Roush
Service is so slow if you order at the store, because they take mobile orders, door dash, etc. So be ready to wait 20 min for a drink. Just don’t go.
Worst Starbucks ever. It’s cold, uninviting, and not a pleasant atmosphere. It’s take out only, yet the drive thru is incredibly slow. They should just close the in-store pickup and focus on drive-thru since they do not offer seating inside anyway.
Atmosphere: 1
Food: 3
Service: 2
Jen Pamer (Timber Valley Ranch)
No place to sit no bathroom no one greeted me
Atmosphere: 1
Food: 3
Service: 1
Brittany W
Slowest Starbucks. There’s no way to win.. drive through line and inside pickup both take forever. There’s also no inside seating.
Atmosphere: 1
Service: 2
* Arnoldi
Trash starbucks. Waited 20 minutes to place my order in the store, another another 45 to get the order and then it wrong out of 4 items 3 wrong.
Time for someone else to clone this pony show and do it right.
Common Sense vs. Policy
I go to Starbucks every day—for coffee and a pastry. Every single day.
Today, I had my sweet 3-year-old granddaughter with me when she suddenly said, “MeMe, I have to go to the potty really, really bad.” We were on State Street in Westerville, and I told her to hang on because there was a Starbucks coming up where we could use the restroom and then get a cake pop.
What I didn’t realize was that after the remodel, this location no longer allows customers to use the restroom.
I explained the situation to the woman at the counter. Her response was simply, “No, we don’t have a restroom. Sorry.” I asked what employees do when they need to use the restroom. She offered no solution, no empathy, and no attempt to make an exception under the circumstances.
She asked two employees—one of whom was the manager—and the answer was still no.
This was an awful decision. Policy was placed ahead of common sense and basic human empathy. Ironically, this is the same location where employees are talking about striking because they feel they aren’t treated fairly.
Situations like this require people to think, not just recite policy. Make an exception. Be human. Walk us to the restroom and wait if policy is truly the concern. There were simple solutions available.
Instead, the response felt cold, mean, and unnecessary. These are the moments people remember—and not in a good way.
Atmosphere: 1
Food: 1
Service: 1
The employee, Khadijah, was so positive and energetic! She was very helpful and made the experience 1000% better
Atmosphere: 5
Food: 5
Service: 5
Worst Starbucks location. Good luck trying to get in or out of the parking lot and drive thru. This used to be such a cozy, relaxing Starbucks and now it is a pick up only location so no seating, nobody even greets you when you walk in if they acknowledge you at all. It’s terrible. They completely ruined the essence with the remodel. I hate this location now. Don’t waste your time. I even ordered ahead for drive thru pickup which was supposed to be ready at 11:04. I went inside because drive thru line is jammed up and they did not have my order there. So back to the nightmare drive thru line. I’m still waiting in and I am 6 cars back. Only 1 car has moved up in 5 minutes. I’ve been in line for 14 minutes.
Atmosphere: 1
Food: 3
Service: 1
Very slow location. Order was ready over 10 minutes past when it was expected to be.
Longest ever wait at a starbucks.
I got a tall iced matcha it’s only filled up with foam..
Went through the drive through to order a peppermint white hot chocolate, had to correct the person ringing it in three times and it was still wrong. Got my drink and it’s still wrong. Yesterday I went through and ordered the exact same thing and it was on the ordering screen correct and it was made correctly. Why is it so hard to be consistent. This is not the first time I’ve had issues.
Service: 1
Travelers beware: this location has absolutely no public restrooms and no seating. It is strictly a grab-and-go spot.
We stopped here hoping for a break to stretch our legs, but I ultimately had to walk through the snow to the nearby Panera just to use a restroom. The experience was a wake-up call; we realized we prefer the warm atmosphere and food options at Panera anyway. While the staff here might be fine, the 'no amenities' format isn't welcoming for travelers. We will be taking our road trip business elsewhere from now on.
Atmosphere: 1
Food: 1
Service: 1
25 minutes for a cup of coffee in the drive thru somethings you can't make up. 🤬🤬🤬🤬
Atmosphere: 1
Food: 1
Service: 1
Service is so slow if you order at the store, because they take mobile orders, door dash, etc. So be ready to wait 20 min for a drink. Just don’t go.
Restaurantji Recommends
Worst Starbucks ever. It’s cold, uninviting, and not a pleasant atmosphere. It’s take out only, yet the drive thru is incredibly slow. They should just close the in-store pickup and focus on drive-thru since they do not offer seating inside anyway.
Atmosphere: 1
Food: 3
Service: 2
No place to sit no bathroom no one greeted me
Atmosphere: 1
Food: 3
Service: 1
Slowest Starbucks. There’s no way to win.. drive through line and inside pickup both take forever. There’s also no inside seating.
Atmosphere: 1
Service: 2
Trash starbucks. Waited 20 minutes to place my order in the store, another another 45 to get the order and then it wrong out of 4 items 3 wrong.
Time for someone else to clone this pony show and do it right.
Atmosphere: 1
Food: 3
Service: 1
No seating
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