I got food and coffee from here and they both tasted terrible. Won’t be returning
Peter Fanelli
Pumpkin spice latte, yum! Love their baked goodies too.
Atmosphere: 5
Food: 5
Service: 5
Katelyn
SJ was extremely rude and hostile towards me, arguing with me over making my drink wrong. She was angry that she made my order wrong, so she tried to explain for over 5 minutes how I ordered wrong. She then proceeded to complain to her coworkers about me in front of me, when all I said was my drink was supposed to be hot and she gave it to me cold. Extremely unprofessional and shouldn’t be in customer service if she’s that angry over her own mistake and takes it out on people.
Ken
I usually have great service from this Starbucks. But if I’m paying $6+ on coffee I expect it to be filled up all the way.
Atmosphere: 3
Food: 4
Service: 3
Zach Bush
On 8/28/2025 we placed a mobile order around 730A with estimated pickup around 745A. We arrived at 745A and there was a sign posted on the door instructing mobile orders to go to the drive through.
The drive through was at least 15 cars long and I needed to get my kids to school by 8, so we couldn't pickup the order.
My daughter was disappointed because it's her birthday and Starbucks before school was a small birthday present for her.
Compounding my frustration, the app has no easy way to get a refund.
If the store is short-staffed, they need to either
A) indicate in the app that mobile orders are not allowed
B) put a sign on the door that says the store is open for mobile pickup orders only
Once you accept a mobile order for in-store pickup, you have an obligation to produce the order and allow the customer to pick it up in-store. Going through the drive thru defeats the purpose of the mobile order.
Atmosphere: 1
Food: 4
Service: 1
Kaitlyn Mescher
I’m not usually one to write Google reviews but idk how else to shoutout my girl, Bella who works at this location. Bella was so sweet this morning and was exactly the type of person I needed to see before I started my day! Keep it up! You rock!
Atmosphere: 5
Food: 5
Service: 5
Amy Stellutto
Thank you for making my chai creme frappuccino! It's been a long summer without them!
Atmosphere: 5
Food: 5
Service: 5
Zoe Florence
the barista named Sania was the sweetest! when i ordered on the app + paid but called to cancel it (my car broke down), she took my name and offered me the drink for free once i was able to get my car fixed! super kind and service was so quick! i come here all the time and it’s always clean and calm.
Atmosphere: 5
Food: 5
Service: 5
Corey
I come to this Starbucks location every single day. From the service, to the pace, to everyone knowing your name and what you want, this is an elite level operation. Always clean, always friendly, always prompt and pleasant.
I found this location on a whim while taking my kids to an appointment in Westerville. The first visit was on my birthday & second one the day after. Both Chai lattes were delicious, no one forgot to add my food & the service was amazing!! I love the happy faces drawn on the cups - thanks so much, made me smile 😊. Appreciate everyone who helped add excitement to my usually monotonous mornings 🙌🏽
lisa fishel
Wish they’d bring back bogo
Debra Mason
I love the falafel pocket. Please keep it for the vegans around. My husband liked the new chicken pocket. Cashier was a sweetheart!
Keith Enderle
Ordered large cinnamon oatmilk iced latte with a extra shot of expresso got milk not oatmilk then got the run around by lady at the window. Very disappointed i will never go there again.
Atmosphere: 1
Food: 1
Service: 1
Joe Walton
The workers here always close 15-20min before the closing time. They always say “the kitchen is closed”. Management should check on this since it’s inconvenient when customers drive to this location only to find the workers don’t want to take orders any more even though they are still open.
I got food and coffee from here and they both tasted terrible. Won’t be returning
Pumpkin spice latte, yum! Love their baked goodies too.
Atmosphere: 5
Food: 5
Service: 5
SJ was extremely rude and hostile towards me, arguing with me over making my drink wrong. She was angry that she made my order wrong, so she tried to explain for over 5 minutes how I ordered wrong. She then proceeded to complain to her coworkers about me in front of me, when all I said was my drink was supposed to be hot and she gave it to me cold. Extremely unprofessional and shouldn’t be in customer service if she’s that angry over her own mistake and takes it out on people.
I usually have great service from this Starbucks. But if I’m paying $6+ on coffee I expect it to be filled up all the way.
Atmosphere: 3
Food: 4
Service: 3
On 8/28/2025 we placed a mobile order around 730A with estimated pickup around 745A. We arrived at 745A and there was a sign posted on the door instructing mobile orders to go to the drive through.
The drive through was at least 15 cars long and I needed to get my kids to school by 8, so we couldn't pickup the order.
My daughter was disappointed because it's her birthday and Starbucks before school was a small birthday present for her.
Compounding my frustration, the app has no easy way to get a refund.
If the store is short-staffed, they need to either
A) indicate in the app that mobile orders are not allowed
B) put a sign on the door that says the store is open for mobile pickup orders only
Once you accept a mobile order for in-store pickup, you have an obligation to produce the order and allow the customer to pick it up in-store. Going through the drive thru defeats the purpose of the mobile order.
Atmosphere: 1
Food: 4
Service: 1
I’m not usually one to write Google reviews but idk how else to shoutout my girl, Bella who works at this location. Bella was so sweet this morning and was exactly the type of person I needed to see before I started my day! Keep it up! You rock!
Atmosphere: 5
Food: 5
Service: 5
Thank you for making my chai creme frappuccino! It's been a long summer without them!
Atmosphere: 5
Food: 5
Service: 5
the barista named Sania was the sweetest! when i ordered on the app + paid but called to cancel it (my car broke down), she took my name and offered me the drink for free once i was able to get my car fixed! super kind and service was so quick! i come here all the time and it’s always clean and calm.
Atmosphere: 5
Food: 5
Service: 5
I come to this Starbucks location every single day. From the service, to the pace, to everyone knowing your name and what you want, this is an elite level operation. Always clean, always friendly, always prompt and pleasant.
This is a pick up or drive thru only! FYI!
Restaurantji Recommends
I found this location on a whim while taking my kids to an appointment in Westerville. The first visit was on my birthday & second one the day after. Both Chai lattes were delicious, no one forgot to add my food & the service was amazing!! I love the happy faces drawn on the cups - thanks so much, made me smile 😊. Appreciate everyone who helped add excitement to my usually monotonous mornings 🙌🏽
Wish they’d bring back bogo
I love the falafel pocket. Please keep it for the vegans around. My husband liked the new chicken pocket. Cashier was a sweetheart!
Ordered large cinnamon oatmilk iced latte with a extra shot of expresso got milk not oatmilk then got the run around by lady at the window. Very disappointed i will never go there again.
Atmosphere: 1
Food: 1
Service: 1
The workers here always close 15-20min before the closing time. They always say “the kitchen is closed”. Management should check on this since it’s inconvenient when customers drive to this location only to find the workers don’t want to take orders any more even though they are still open.
Atmosphere: 5
Food: 5
Service: 1
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