Dunkin'

25467 Detroit Rd, Westlake
(440) 490-1500

Recent Reviews

Sort by
Yunes Assad

Probably the worst Dunkin’ Donuts I’ve gone to every single morning there’s always something whether they make you wait and then say can’t take card or cash or the food is always cold and if you let them know that they treat you with the most attitude like it’s your fault that they don’t know how to do their job and their manager completely sucks and is worried about who’s texting her on Instagram more than anything even though no one‘s hitting her up she’s gonna stay single for probably a very long time, but you can’t make that everyone’s problem. We’re all here just to get coffee not Wait until someone hits up your DMs

Atmosphere: 1

Food: 1

Service: 1

James Ochs

I love going to this Dunkin' Donuts food is always done right coffee is always hot great service the two lady managers are awesome they do their job and do their job well and I've seen have seen just them two there by their self and literally 25 cars in line and they knock it down great service ladies

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage Egg and Cheese, Hash Browns

Amanda Greenfield

Don’t go here unless you have all day to wait. I had no one in front of me in the drive thru and I waited 15, yes FIFTEEN minutes before I gave up after no one ever came to take my order. Not once did I get a “hello” or “I’ll be right with you”. Crickets. 0 stars

Atmosphere: 1

Food: 1

Service: 1

Lynn F

What can I say? America runs on Dunkin and so do I.

Food: 5

Service: 5

Recommended dishes: Classic Donuts

Salman Alyahya

Don’t expect the staff here to be particularly friendly, and some of them have quite an attitude. Also, don’t count on your favorite drink being made just right.

Atmosphere: 1

Food: 2

Service: 1

James Garnett

Worst Dunkin ever they are always under staff I have watch several customers pull out of line and walk out the store and they treat there employees like trash

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sausage Egg and Cheese

Marissa Cancellieri

Sat in the drive through for over 30 minutes (only reason I stayed was because I was stuck between cars). Got to the area to place order, no greeting for over 10 minutes. I said hello multiple times, bo one answered. I rarely leave reviews, but this is the worst customer service I have ever experienced.

Atmosphere: 1

Service: 1

Shannon Roth

This is the worst Dunkin location I have ever been to. The customer service barely exists. The wait times are ridiculous. You have to wait forever at the drive through to even just order. I sat at the speaker for 5 minutes today before anyone asked for my order. If you go inside no one even acknowledges you and you have to put your own order in on a kiosk. The kiosk doesn’t have all the options the normal menu has. The service is slow and I have been handed the wrong items on multiple occasions and have to keep repeating what I had ordered. The donut selection is also very scarce here. Just overall not a good location, which is sad because it’s brand new and so close to where I work.

Atmosphere: 1

Food: 3

Service: 1

Eric Stowell

The place was filthy, blood on the toilet seat and a pile of disgusting paper towels on the floor.

Atmosphere: 1

Malik musleh

Don’t waste ur money here

Atmosphere: 1

Food: 1

Service: 1

Jeff Potts

So slooooow, 2 cars ahead 15 minutes later I got my cold sandwich, there were 12 behind me, bet they were 1/2 hour or more

Atmosphere: 2

Food: 1

Service: 2

Valerie

This place is clearly incredibly short-staffed. The staff that are here are unmotivated and don’t seemingly care if they get fired or not. Whoever manages this place really needs to handle the staffing problem. This place would be better shut down, it’s so ineffective.

Atmosphere: 1

Food: 1

Service: 1

Lica Negron

This is a new establishment, and they said they don't serve glazed donuts. What kind of Dunkin donuts is this!? It should've never been established as a Dunkin donut than.

Atmosphere: 1

Food: 1

Service: 1

Emma Katherine

I have been extremely disappointed the last handful of times I’ve gone in there. They are understaffed and take it out on the customers. Their attitude is unfriendly and it’s just not a welcoming environment.

Service: 1

Shannon Dubin

My first bad review, but hoping I can save some people the unnecessary headache, and waste of time. One time they were only accepting cash. More often than not, they do not have food in stock. More often than not, I’ve received the wrong order. More often than not, I’ve had to wait 20 to 30 minutes In the drive-through when there are only one to four cars. I have been there over 10 times since opening and only one time received the correct order any In less than 15 minutes. At this point, I’m hoping they just shut this location down and stop teasing me that there is actually a Dunkin’ Donuts there

Food: 1

Service: 1

Loading...