Jimmy John's
29998 Detroit Rd, Westlake
(440) 250-8900
Recent Reviews
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They have the best dill pickles! The subs are fresh and taste delicious also love their chips. They arw like kettle chips, nice and crunchy
Atmosphere: 4
Food: 4
Service: 4
I like jimmy johns overall as a chain. However, this particular location is flat out not good.
They are prone to forgetting items from your order and skimp out on your sandwich ingredients, so if I had to guess I'd wager the franchise owner is a cheapskate.
The worker on the phone was nice! But was unable to help me with my order that had items missing, and I had to call corporate to reach a simple resolution.
Shop at the avon location instead.
Atmosphere: 2
Food: 2
Service: 1
Like many others, I've had very poor delivery times from this location. I'm less than two miles away yet have had many orders take over an hour to arrive. Best to pick up if you're in the area.
Atmosphere: 3
Food: 4
Service: 2
“Freaky fast” is a thing of the past. It just took 50 minutes to deliver two (burnt bread) sandwiches, 2 chips, and 2 (ordered large) regular drinks. This location should be embarrassed.
Food: 1
Service: 1
I ordered door dash today and my food was 30 minutes later than it was supposted to arrive. I called the store ans whoever answered the phone 9/26/24 around 12:00 was extremely rude and unprofessional. At one point even hung up on me. :(
I understand that Jimmy John's has their own delivery system outside of doordash but if this was explained to me the first time I called instead of a rude response I would not have been upset.
Food was good but cold when arrived
Atmosphere: 1
Food: 3
Service: 1
Was looking for quick good food, and that’s what I got. Great service got me out the door with my food in about a 20s after walking in. Cool people, great food, slept on place to eat.
Atmosphere: 5
Food: 5
Service: 5
They don’t follow instructions for online orders. Happened twice now
Food: 1
They never put your mobile order food on the pickup shelf, thus defeating the purpose of using the pay ahead feature by making you wait in a line to tell them you have a mobile order. They turn around and surprise, your order is ready, but you had to wait in line for ten minutes anyway.
Atmosphere: 4
Food: 4
Service: 1
I ordered on the app and paid for delivery. After it almost being an hour I called the store and the lady who answered was very unprofessional and stated “we don’t have a delivery driver so you can pick it up or we can Uber it” I told her I was at work and would not be able to pick it up PLUS I paid for delivery. She said “we can Uber it it will cost more” I told her yet again why is it my fault you guys do not have a delivery driver and why am I paying more? She said she did not know what to do and I told her to go ahead and refund me and she hung up on me. Very unprofessional and GHETTO.
Atmosphere: 1
Food: 1
Service: 1
The new employees they have, Patty, Caria, and Zach and the dude that that’s always there, David I believe are making this place great again, they are super friendly and always making sure everyone is getting what they need and I have not seen this store this clean before and they are very hard workers don’t ever let them go.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
“Your a perfect fit!! I’ll get back to u tomorrow or Monday!!!”
No call back
Why say u need morning shift but ghost a good candidate? I text on indeed also and no responses but the person was texting actively on indeed asking for a interview day
Atmosphere: 1
Food: 1
Service: 1
Even though I put service as a 5. It's because it was quick as usual. But I sent my daughter in and she always knows what to get me. I always get them plain but this one was loaded with lettuce and tomato. Tomatoes are east to get rid of. But the 7 lbs of lettuce aren't worth trying to get rid of. I gave mine away at our hotel to a little girl. Won't sway any future decisions by a long shot. But this was actually the first time they messed something up and I was hungry. Lol
Atmosphere: 5
Food: 3
Service: 5
Took 90 minutes for my small sandwich to arrive. When I called to inquire where it was they thought it was a catering order, then told me they didn't have an order for me (until I gave order confirmation #).
Atmosphere: 1
Food: 3
Service: 1
Amazing service. There was 2 gentlemen in there tonight when I went in, they were friendly and all around had great attitudes and created an amazing experience.
Atmosphere: 5
Food: 5
Service: 5
I ordered a roast beef sandwich and got home to find three of thinnest slices of roast beef. There was more cheese than meat. For $8.00 it not even close to worth it.
Food: 1
Service: 4
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