Great & Very Delicious đ. Keep up the Fantastic job. The Tall guy, Who makes the Hot Sandwich 's He is a Very Hard worker. In the Morning. All the Employees are very helpful and Friendly Also âșïž.
Atmosphere: 5
Food: 5
Service: 5
Leigh Anne
I received my food and noticed the âgrilled cheeseâ sandwich wasnât grilled at all. It was warmed up bread in the microwave.. ZERO grilled anything.. my son is on the spectrum and this is the ONLY thing he will eat there, it has been his go to food at Panera for the last 11 years. I asked the girl at the front if I could please get this grilled since itâs supposed to be grilled cheese. She said âsorry thatâs how it comesâ. I said âIâm sorry, youâre telling me the grilled cheese is now warm bread with melted cheese in it, not grilled or toasted???â And she responded with âyes, sorry. Thatâs how it comesâ and she walked away. As a local business owner I can assure you thatâs not great customer service and itâs no wonder that location is empty so much. I would never be ok with my own customers leaving unhappy and thatâs exactly how I left. Let me say, I was initially annoyed that the kid that took our order was non stop wiping his nose and proceeded to hand me my tea cup, and my sonâs juice. I overlooked it, because itâs that time of year and at least he showed up for work..then I had to clean a table off myself (with my own wipes) to even sit down to eat.. every table was dirty. No one was in there but every table was filthy.. then I get the food and the above happened. I was pretty shocked at how rude she was about it too, but I sat down again so my son could at least eat his soup, I didnât want him to start crying. (He doesnât do change well but he doesnât do confrontation even more) I just told him he couldnât get a new sandwich because the toaster was broken, but he can still eat his soup and eat his baguette. He donât eat much (he was probably overthinking it about not having his grilled cheese in his mind, they go together) so I decided to just get a To go container and leave. I walked over to get it and saw a different kid, that was serving all the food, standing with his back to me blowing his nose over and over.. he wiped his handed on his pants the proceeded to DISH UP FOOD!!! At that point I was so disgusted I just wanted to leave without the leftovers. Iâll never go back to the westlake location even though itâs by my house. I will drive to Ricky River, where the manager there is incredible! He is always helpful and the restaurant is clean!!
Atmosphere: 1
Food: 1
Service: 1
Luna Tran
I work for DoorDash, had an awful experience picking up an order. The lady is either some manager, or team lead. She had an awful attitude, couldnât find my order. She said to me âorder was already picked upâ. I was about to contact DoorDash. Then she finds it, places the bag on the counter and doesnât say a word. It was interesting because she treated the white gentleman before me very kindly. She either hates her job, hates women, or hates people of color. Maybe all three. Who knows!
Atmosphere: 1
Food: 1
Service: 1
Michael Rosenberg
Literally canât even make a pot of coffee. I ordered a pot of coffee to go, after 15 min asked whereâs my coffee and they just stood around with their hands up. 45 min later I got my coffee. 7 people working but no one is doing a damn thing
Atmosphere: 1
Food: 1
Service: 1
Rae J
Get all the way home after a rough morning and my bagel is completely burned. Past the point of even eating it
Atmosphere: 1
Food: 1
Service: 1
Georgia Harris
We came to pick up breakfast for our grandson's 4th birthday. We ordered bagels and cinnamon rolls. All were served cold. Bagels were not sliced. Forgot the utensils. Crap food. We were there a few minutes before 9am. I spoke to the person behind the counter and asked... Your chicken soup is my grandson's favorite. I know it's still breakfast but could I get a bowl? It can be cold. We'll heat it up. The manager looked right at me and said.... We don't get the soup out until 9:30 and walked away. I hadn't been to a Panera for about 6 years. I will never be back.
Atmosphere: 1
Food: 1
Service: 1
Ohio Fan
Went to Panera Bread for Dinner tonight and got the sandwich and salad with flavored Lemonade. Located in Westlake, Ohio.
Atmosphere: 5
Food: 5
Service: 5
Mimi Shinada
Their artisan bread is similar to an Italian bread but very thick and heavy. I was thinking their artisan bread is similar to Costco artisan bread, but it's not. I just ate the chicken salad and lettuce, and threw the bread away. If you're in a time crunch, don't stop by here, Subway is faster.
Atmosphere: 3
Food: 4
Service: 3
Jennifer Pozo
The drinks taste strange and different 3 out of 5 times I order one. It's like the nozzles for the drinks/soda machines are only cleaned certain days.
Atmosphere: 5
Food: 4
Service: 5
Hannah M
Itâs been 20 mins and Iâm STILL waiting for my order.
Great fresh flavor bread and delicious Breakfast items. The Employee s are very friendly and helpful. Especially the Tall new Guy in the Morning s.
Atmosphere: 5
Food: 5
Service: 5
HunJay
I recently tried Panera's soup, and it was amazing! The Broccoli Cheddar was rich and creamy, like a warm hug in a bowl. It was served hot and paired perfectly with a fresh baguette. If you're looking for a comforting meal, definitely give it a tryâyou won't be disappointed!
Atmosphere: 5
Food: 5
Service: 5
Kelly Bruce
Portions so small. I got my usual salad. I shrank. Disappointed
Atmosphere: 5
Food: 4
Service: 5
Jane Plank
In the past a yogurt parfait was served on dishes. I ordered one for here. It came in aplastic cup with about 2 tablespoons of yogurt, stale berries and granola. Don't order it!
Atmosphere: 3
Food: 1
Service: 2
Vickie Aldrich
I used to love this place. They now have gone to ordering on a computer screen yourself when entering. It is difficult to understand. Not people friendly now.
Vegetarian options: Portions have gotten smaller lately.
Great & Very Delicious đ. Keep up the Fantastic job. The Tall guy, Who makes the Hot Sandwich 's He is a Very Hard worker. In the Morning. All the Employees are very helpful and Friendly Also âșïž.
Atmosphere: 5
Food: 5
Service: 5
I received my food and noticed the âgrilled cheeseâ sandwich wasnât grilled at all. It was warmed up bread in the microwave.. ZERO grilled anything.. my son is on the spectrum and this is the ONLY thing he will eat there, it has been his go to food at Panera for the last 11 years. I asked the girl at the front if I could please get this grilled since itâs supposed to be grilled cheese. She said âsorry thatâs how it comesâ. I said âIâm sorry, youâre telling me the grilled cheese is now warm bread with melted cheese in it, not grilled or toasted???â And she responded with âyes, sorry. Thatâs how it comesâ and she walked away. As a local business owner I can assure you thatâs not great customer service and itâs no wonder that location is empty so much. I would never be ok with my own customers leaving unhappy and thatâs exactly how I left.
Let me say, I was initially annoyed that the kid that took our order was non stop wiping his nose and proceeded to hand me my tea cup, and my sonâs juice. I overlooked it, because itâs that time of year and at least he showed up for work..then I had to clean a table off myself (with my own wipes) to even sit down to eat.. every table was dirty. No one was in there but every table was filthy.. then I get the food and the above happened. I was pretty shocked at how rude she was about it too, but I sat down again so my son could at least eat his soup, I didnât want him to start crying. (He doesnât do change well but he doesnât do confrontation even more) I just told him he couldnât get a new sandwich because the toaster was broken, but he can still eat his soup and eat his baguette.
He donât eat much (he was probably overthinking it about not having his grilled cheese in his mind, they go together) so I decided to just get a To go container and leave. I walked over to get it and saw a different kid, that was serving all the food, standing with his back to me blowing his nose over and over.. he wiped his handed on his pants the proceeded to DISH UP FOOD!!! At that point I was so disgusted I just wanted to leave without the leftovers. Iâll never go back to the westlake location even though itâs by my house. I will drive to Ricky River, where the manager there is incredible! He is always helpful and the restaurant is clean!!
Atmosphere: 1
Food: 1
Service: 1
I work for DoorDash, had an awful experience picking up an order. The lady is either some manager, or team lead. She had an awful attitude, couldnât find my order. She said to me âorder was already picked upâ. I was about to contact DoorDash. Then she finds it, places the bag on the counter and doesnât say a word. It was interesting because she treated the white gentleman before me very kindly. She either hates her job, hates women, or hates people of color. Maybe all three. Who knows!
Atmosphere: 1
Food: 1
Service: 1
Literally canât even make a pot of coffee. I ordered a pot of coffee to go, after 15 min asked whereâs my coffee and they just stood around with their hands up. 45 min later I got my coffee. 7 people working but no one is doing a damn thing
Atmosphere: 1
Food: 1
Service: 1
Get all the way home after a rough morning and my bagel is completely burned. Past the point of even eating it
Atmosphere: 1
Food: 1
Service: 1
We came to pick up breakfast for our grandson's 4th birthday. We ordered bagels and cinnamon rolls. All were served cold. Bagels were not sliced. Forgot the utensils. Crap food. We were there a few minutes before 9am. I spoke to the person behind the counter and asked... Your chicken soup is my grandson's favorite. I know it's still breakfast but could I get a bowl? It can be cold. We'll heat it up. The manager looked right at me and said.... We don't get the soup out until 9:30 and walked away. I hadn't been to a Panera for about 6 years. I will never be back.
Atmosphere: 1
Food: 1
Service: 1
Went to Panera Bread for Dinner tonight and got the sandwich and salad with flavored Lemonade. Located in Westlake, Ohio.
Atmosphere: 5
Food: 5
Service: 5
Their artisan bread is similar to an Italian bread but very thick and heavy.
I was thinking their artisan bread is similar to Costco artisan bread, but it's not.
I just ate the chicken salad and lettuce, and threw the bread away.
If you're in a time crunch, don't stop by here, Subway is faster.
Atmosphere: 3
Food: 4
Service: 3
The drinks taste strange and different 3 out of 5 times I order one. It's like the nozzles for the drinks/soda machines are only cleaned certain days.
Atmosphere: 5
Food: 4
Service: 5
Itâs been 20 mins and Iâm STILL waiting for my order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great fresh flavor bread and delicious Breakfast items. The Employee s are very friendly and helpful. Especially the Tall new Guy in the Morning s.
Atmosphere: 5
Food: 5
Service: 5
I recently tried Panera's soup, and it was amazing! The Broccoli Cheddar was rich and creamy, like a warm hug in a bowl. It was served hot and paired perfectly with a fresh baguette. If you're looking for a comforting meal, definitely give it a tryâyou won't be disappointed!
Atmosphere: 5
Food: 5
Service: 5
Portions so small. I got my usual salad. I shrank. Disappointed
Atmosphere: 5
Food: 4
Service: 5
In the past a yogurt parfait was served on dishes. I ordered one for here. It came in aplastic cup with about 2 tablespoons of yogurt, stale berries and granola. Don't order it!
Atmosphere: 3
Food: 1
Service: 2
I used to love this place. They now have gone to ordering on a computer screen yourself when entering. It is difficult to understand. Not people friendly now.
Vegetarian options: Portions have gotten smaller lately.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Salad, Greek Salad, Creamy Tomato Soup
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