It's Taco Bell... they are extremely busy and expect to wait a while.
Atmosphere: 5
Food: 5
Service: 5
Mason
Do not waste your time. Whoever runs this place shouldn’t be in charge of a book club let alone a business where food is prepared.
Atmosphere: 1
Food: 1
Service: 1
Nick Espinosa
Great management for the late night shift.
Atmosphere: 5
Service: 5
Eva Higginbotham
Their fryers were down which of course they cannot be faulted for that. However they kept locking the door while customers were inside. No sense of urgency at all, and after waiting way too long my food was not made correctly.
Atmosphere: 2
Food: 2
Service: 2
Brian K
Your workers move like snails.
Service: 1
Adam DiGeronimo
Rude, uneducated on the menu. And I think they made sure everyone of my tacos was smashed.. poor service at this store.
Atmosphere: 1
Food: 1
Service: 1
Yas
I spent an hour here on a Saturday—clearly because I had nothing better to do. They messed up my order THREE times! After being patient and giving them three chances to get it right, I finally demanded a refund. The employee tried to argue, insisting that he’d gotten the order right on the third attempt, but I had six soft tacos in my hands to prove him wrong. Not once did he come to the window to apologize. The other staff just stood there, confused, asking if I wanted a full or partial refund. Honestly, how hard is it to get an order right after three tries? For context, I asked for two soft tacos with no cheese—just meat and lettuce. After driving back to the location with tacos that had meat, cheese, and lettuce, they gave me two remade orders of soft tacos with just meat and cheese. I have no idea why they couldn't manage to get a soft taco with just meat and lettuce, but at this point, I can only wish them the best. If they couldn’t manage this after three attempts, I hope they find success in something else.
Atmosphere: 1
Food: 1
Service: 1
Jared C
Made our order wrong 3 times. Spent almost an hour just trying to get the issue situated. Easily the worst fast food experience in my entire time on earth.
Emily Dingeldein
The quality has gone down so bad. I’m currently drinking the most watered down soda I’ve had from any chain establishment. Honestly it’s kind of just embarrassing. Soda is the cheapest thing and y'all are watering it down? Not cute.
Atmosphere: 3
Food: 1
Service: 4
Dane
I’m so sick of this. Drive through order The food got even smaller. 27 dollars for five items. You can no longer tell the difference in size between a burrito supreme and a bean burrito. They were all wrapped the same and we had to open them up.
Basically much Less food at much more price.
This is why I stopped eating fast food, but let my daughter talk me into it. Next time I say no and make burritos at home for 1/16th the price and five times the food.
Note, service staff was excellent for the drive through. This is only about the food received.
Went in the drive through and they only take one order. What kind of fast food restaurant can’t take multiple drive through orders in one car. This problem is so unnecessary it’s embarrassing. Not only that, each car took so long to get their food. I have never dealt with this at any other place.
Atmosphere: 1
Food: 3
Service: 1
Kevin McManamon
Walked in, no one helped, walked out
Atmosphere: 1
Food: 1
Service: 1
snow
Very slow in drive thru ..if you getting diordash..your orders are held hostage until the slow workers get the regular orders done while our two door dash orders just sat for 10 minutes making us late for delivery..terrible system ..they don't need to close that early it's freaking westlake..not cleveland! What are they worried about?! Don't go here!
Atmosphere: 4
Food: 3
Service: 1
Ronin McKay
Wow. We will never go to the Westlake taco bell again. Every couple years we try them again and still, they never have what we want and the freezy had no ice and was warm syrup and they practically threw the stuff at us and we don't trust that the tacos weren't contaminated out of spite even tho we weren't mean so we aren't even eating it. Went in the trash. What's the point in this taco bell at all? And 3 or 4 yrs ago the managers at this one wouldn't cooperate with giving the police footage from their security cameras when we had an incident, like they didn't want to get caught or in trouble for not doing their jobs properly. Even the police were shocked at their unprofessionalism. Unbelievable.
Atmosphere: 1
Food: 1
Service: 1
Gio Todd
Honestly, this has to be my favourite Taco Bell, I come here consistently when I work in the area. The food is good, the employees are nice and it’s a nice place in general
It's Taco Bell... they are extremely busy and expect to wait a while.
Atmosphere: 5
Food: 5
Service: 5
Do not waste your time. Whoever runs this place shouldn’t be in charge of a book club let alone a business where food is prepared.
Atmosphere: 1
Food: 1
Service: 1
Great management for the late night shift.
Atmosphere: 5
Service: 5
Their fryers were down which of course they cannot be faulted for that. However they kept locking the door while customers were inside. No sense of urgency at all, and after waiting way too long my food was not made correctly.
Atmosphere: 2
Food: 2
Service: 2
Your workers move like snails.
Service: 1
Rude, uneducated on the menu.
And I think they made sure everyone of my tacos was smashed.. poor service at this store.
Atmosphere: 1
Food: 1
Service: 1
I spent an hour here on a Saturday—clearly because I had nothing better to do. They messed up my order THREE times! After being patient and giving them three chances to get it right, I finally demanded a refund. The employee tried to argue, insisting that he’d gotten the order right on the third attempt, but I had six soft tacos in my hands to prove him wrong. Not once did he come to the window to apologize. The other staff just stood there, confused, asking if I wanted a full or partial refund. Honestly, how hard is it to get an order right after three tries?
For context, I asked for two soft tacos with no cheese—just meat and lettuce. After driving back to the location with tacos that had meat, cheese, and lettuce, they gave me two remade orders of soft tacos with just meat and cheese.
I have no idea why they couldn't manage to get a soft taco with just meat and lettuce, but at this point, I can only wish them the best. If they couldn’t manage this after three attempts, I hope they find success in something else.
Atmosphere: 1
Food: 1
Service: 1
Made our order wrong 3 times. Spent almost an hour just trying to get the issue situated. Easily the worst fast food experience in my entire time on earth.
The quality has gone down so bad. I’m currently drinking the most watered down soda I’ve had from any chain establishment. Honestly it’s kind of just embarrassing. Soda is the cheapest thing and y'all are watering it down? Not cute.
Atmosphere: 3
Food: 1
Service: 4
I’m so sick of this. Drive through order The food got even smaller. 27 dollars for five items. You can no longer tell the difference in size between a burrito supreme and a bean burrito. They were all wrapped the same and we had to open them up.
Basically much Less food at much more price.
This is why I stopped eating fast food, but let my daughter talk me into it. Next time I say no and make burritos at home for 1/16th the price and five times the food.
Note, service staff was excellent for the drive through. This is only about the food received.
Atmosphere: 3
Food: 2
Service: 5
Restaurantji Recommends
Went in the drive through and they only take one order. What kind of fast food restaurant can’t take multiple drive through orders in one car. This problem is so unnecessary it’s embarrassing. Not only that, each car took so long to get their food. I have never dealt with this at any other place.
Atmosphere: 1
Food: 3
Service: 1
Walked in, no one helped, walked out
Atmosphere: 1
Food: 1
Service: 1
Very slow in drive thru ..if you getting diordash..your orders are held hostage until the slow workers get the regular orders done while our two door dash orders just sat for 10 minutes making us late for delivery..terrible system ..they don't need to close that early it's freaking westlake..not cleveland! What are they worried about?! Don't go here!
Atmosphere: 4
Food: 3
Service: 1
Wow. We will never go to the Westlake taco bell again. Every couple years we try them again and still, they never have what we want and the freezy had no ice and was warm syrup and they practically threw the stuff at us and we don't trust that the tacos weren't contaminated out of spite even tho we weren't mean so we aren't even eating it. Went in the trash. What's the point in this taco bell at all? And 3 or 4 yrs ago the managers at this one wouldn't cooperate with giving the police footage from their security cameras when we had an incident, like they didn't want to get caught or in trouble for not doing their jobs properly. Even the police were shocked at their unprofessionalism. Unbelievable.
Atmosphere: 1
Food: 1
Service: 1
Honestly, this has to be my favourite Taco Bell, I come here consistently when I work in the area. The food is good, the employees are nice and it’s a nice place in general
Atmosphere: 5
Food: 5
Service: 5
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