Burger King
5021 SOM Ctr Rd, Willoughby
(440) 306-5043
Recent Reviews
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Not very good. Too much sauce. I didn't have what was asked for.
Food: 2
Service: 2
Middling food, decent for the area, but the drive-thru wait can be long at times.
Atmosphere: 3
Food: 3
Service: 2
Normally breakfast from here isn't bad, but this morning, it was awful. Food was burnt, or just plain nasty, and it took 3 sandwiches to get the 1 correct. It'll be a while before I go back here
Atmosphere: 3
Food: 1
Service: 3
Mediocre food, atrocious customer service. The order was made wrong and when I asked it to be remade, I got attitude and crappy comments.
This is my first and last visit.
Atmosphere: 1
Food: 3
Service: 1
Ordered a large fry and only 1/4 of the container was filled. Hate to see what a small looks like.
Atmosphere: 2
Food: 1
Service: 2
Woman at drive through at approximately 12 19pm tried skimming a extra $5 off my order till I corrected her. I mean cmon food is expensive enough as it is without the cashier trying to skim the customers. Happened at January 9th at 12 15 pm. Will not be returning to this location.
Atmosphere: 1
Food: 5
Service: 1
Said no onions. 25 min in line .cold fries and cold sandwich packed with onions.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
The outside area really need some attention. Staff is really nice food is fine, but the outside area is awful.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: French Fries, Whopper Meal
Just door dashed food from here. Got it dropped off and my daughter’s kids meal is missing and my pickle fries are not even half full.. with tiny pieces of fried pickles. I’m not even exaggerating it looks like someone was eating them??? & The bag was sealed so I know it was sent out like that. Then I try to call and no one is even answering the phone. Just absolutely horrible. Huge waste of my time & money.
Atmosphere: 1
Food: 1
Service: 1
This is the 2nd time I came to this burger king within a week & not 1 person greeted me as I stood at the counter. The 1st time I waited around 3min for them even to take my order, tha second time I just walked out. Customer service are terrible at this Burger King facility I will not be going to this establishment again. Fix this problem for other customers please
Atmosphere: 2
Service: 1
Restaurantji Recommends
Horrible customer service. Ordered from the app for the first time. Came in 15 minutes later to pick it up. Girl asks if I checked in? There is no check in button? They didn't have it ready. Made it quick enough while I waited about 5 minutes. But, treated me like I did something wrong. Made me feel like I was putting her out. After she bagged my food. She place on the counter next to me. Not in front of me! And, didn't say anything and turned around and went back to work! No, here you go! Sorry for the mix up! No, Have a nice day?? What happened to common courtesy?? This location needs a lot of retraining in customer service.
Atmosphere: 1
Food: 1
Service: 1
Just door dashed food from here. Got it dropped off and my daughter’s kids meal is missing and my pickle fries are not even half full.. with tiny pieces of fried pickles. I’m not even exaggerating it looks like someone was eating them??? & The bag was sealed so I know it was sent out like that. Then I try to call and no one is even answering the phone. Just absolutely horrible. Huge waste of my time & money.
Atmosphere: 1
Food: 1
Service: 1
The girl at the window this morning was extremely rude. Didn't even speak to my bf. Just reached her hand out for money. Shoved his food at him and left his drink in the window with a straw for him to grab himself and walked away.
Extremely unprofessional.
If you don't want to be there, quit and find a job where you don't hate your life.
"You rule at this bk"
Apparently not
Atmosphere: 1
Food: 4
Service: 1
I was able to get my order in exactly 1 hour and I watched your employees for 1 hour, my advice to you is that you should completely clean the employees here.
Atmosphere: 1
Food: 1
Service: 1
My food tasted like onions!!! I am allergic to onions, so the food was thrown out.
Atmosphere: 3
Food: 1
Service: 3
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