Charlotte's Ice Cream

Amazing ice cream but what’s this about??

Best and cheapest ice cream in town

The best ice cream shop around! Charlotte is the greatest! She's taken care of me and my family for almost 20 years. Tons of options and flavors, great music, random car shows and games to enjoy sitting outside on a beautiful summer night.

Best variety of ice cream and great service!

Absolutely love! Got the peanut butter buckeye parfait. Loaded with buckeyes!! My favorite part. Perfect pricing for to portion received. The staff was great and even gave my pup a cone who highly approved the taste and quality

They had a sign outside that said “Pineapple Dole Whip here” with a balloon and I stopped. I went to the window to order, asked for the dole whip, and paid. Several minutes later another person came to the window and said they were actually out of dole whip, and then just stared at me. I asked if they had any other flavors and they said no. I asked if I could get anything else or get a refund. They had to go ask someone in the back what I was “allowed” to order without getting a refund and then rerun the card for a new item. I settled on the Buckeye Sundae/Parfait and it was mid at best. DQ is much better.

A few weeks later I drove past and saw another dole whip sign, and figured I’d let them redeem themselves. I went up and ordered and was told they were, again, sold out. I suggested they take down the sign and opted to not get anything else.

Atmosphere: 3

Food: 2

Service: 1

The ice cream is fine but the woman working is unpleasant and made me feel like I was inconveniencing her by ordering something. I would hope this isn’t charlotte herself… disappointing because the place is very cute and looks inviting.

Edit to charlotte since I can’t reply to her comment, you huffed and puffed your way up to the window, didn’t say hello, I asked how you were doing and you ignored that and said what do you want, I said please and thank you and even tipped you nearly 30% and you never once so much as gave me a smile. I don’t think a hello or how are you is asking too much of you considering I am patronizing your business. It’s telling that instead of apologizing or trying to rectify the situation that you instantly become defensive and aggressive. Based on the reviews I’m not the only person that thinks you are rude. Good luck to you.

Atmosphere: 1

Food: 1

Service: 1

Food is great and prices are reasonable. Definitely plan on going back

Atmosphere: 5

Food: 5

Service: 5

Been coming to Charlottes basically since she first opened. And let me tell you, its the best ice cream in the northeast ohio area! The amount of variety and control you have over what you want is second to none! I highly recommend you try it if you havent (and if you have, do it again)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fudge Brownie, Waffle Cone

Love this place! We discovered it when I was pregnant with my little girl 6 years ago. I was craving dole whip and now we make it a point to visit every summer. Blows my mind that there's even a single bad review because they have ALWAYS been so nice to us. They have always been accommodating to any request they I have. My little one loves the kids sundaes. She said her Bluey Gooey was SOOOO AWESOME when we went today! My only complaint is that they aren't a year round place but I get why they aren't. Lol Again... I LOVE this ice cream spot.

Best in town

Atmosphere: 5

Food: 5

Service: 5

Yells at the kids at work

Atmosphere: 3

Food: 2

Service: 1

Total rip off! Don't get duped into buying something that's not worth the money! Absolutely disgusting and I'm never going there again.

Atmosphere: 3

Food: 1

Service: 1

Stopped by on a whim after a trip to the park. I was very impressed by the variety of fun products on the menu. My toddler was very excited by the unicorn. Will definitely be back!

Atmosphere: 4

Food: 5

Service: 5

We’ve been coming to Charlotte’s for about a year now and we have enjoyed her ice cream since we first tried it last year. My pregnancy cravings have definitely been satisfied so far this year lol. The prices are also fair.