Forgot two things on an order and gave a large fry literally full of broken pieces. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Raegan Smith
they forgot my biscuit to where i had to drive 10 minutes back .. and then i dont have my Polynesian. what the hellechicfilaš”
Atmosphere: 5
Food: 4
Service: 2
Patrick Nolan
Chick-fil-A sandwiches have always been a great go to for that chicken sandwich itch. I also do love their salads as they are pretty hefty with the quantity you get in each bowl. The quality of the lettuce is also nice compared to other food chains. The waffle fries are good, but I have experienced at the Willoughby location that they will go very heavy on the salt sometimes where my family and myself just cannot eat them.
My real only complaint is the drive thru service. I would say that in my last 10 visits here, 3 of those times I was missing food. Now, it is my error for not double checking my bag, but in my defense I have been to other food establishments that I have not had issues with any of my orders exceeding at least 30+ trips. This location has dual lanes, and sometimes you can feel pressure of being in lane waiting for food when the car behind you has already been serviced. With the amount of staffing, I feel they need to have someone double check orders.
The staff though is polite and kind, which is nice. I feel the accuracy in which the orders are packed needs to be checked.
Update: I had an issue last night 3/7/25 where my order was missing a sandwich. I noticed this once I got home. I called the store with no answer. I was instructed to leave a voicemail which referenced that I would receive a call back. I never got a returned call. I went back to the store the next day and brought in my receipt showing the clerk how my order was incomplete. They remade the sandwich but referenced to me that they would only do this, this once as they only remake food same day or send me a coupon in mail. Here is my issue, if you aren't picking up the phone and are not returning my phone call as you stated you would, your establishment will not be getting $7 from me for free. I WILL receive my food. I do not want to rely on the USPS to give me a free coupon. If I have to drive back up to your store because of your error, you should be more welcoming and apologetic. Heck, give me a free fry to compensate my gas. Sadly, this left a strong bitter taste on my mouth.
The fast food industry can be very tough on stores depending on location. But you also gain high rep for service quality. Chick-fil-A usually pushes itself as setting a high bar for quality in food and service. So far, my opinion is dropping into the negative areas though as I am continuing to get bad service quality at this location.
Editing comment because they are the brand of chicken that hates human rights. This was the only time I ate there it was ok food for free wouldnāt pay for it. First time I went here they paid for my meal just because so how could I not like them
Atmosphere: 1
Food: 1
Service: 5
Sondra Richardson
Food is good. Great Customer Service and atmosphere.
This is a great, clean store. But the staff is pathetic. Just a bunch of kids, chitchatting and giggling while customers wait. Extremely slow moving. Looks like the most overstaffed fast food joint in the area, but is also miraculously by far the slowest compared to McDonaldās, Burger King, every other fast food place. Arguably pathetic.
Atmosphere: 4
Food: 4
Service: 1
iTz REDRUM
As I never been here before I pulled in at 10:30 am on the dot. Drove around the huge unorganized parking lot to find the curbside by the door. Then they said itās after 10:30 so I didnāt get my food. What a joke weird how mysteriously the food vanishes on the dotā¦ā¦.. TWO WEEKS LATER NO REFUND. Still canāt get anyone from the store. Iāll pull up Monday and make a scene
Atmosphere: 1
Food: 1
Service: 1
Cloteal McFarland
It's absolutely the best food chain ever ?. I have nothing bad to say about any experience with this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Spicy Chicken, Dr Pepper, Mac & Cheese
Scott āTankā Woodside
For a place that has two consistent backed up lines all day long the food wasn't really fresh at all.
Never are they charging almost 7 dollars for a kiddie milkshake!!!!! This is crazy!!! In all the years Iāve been coming to chick fil A they have never done me this dirty. The shrinkflation is REAL here and itās even more disgusting coming from a so called āChristianā company.
Atmosphere: 1
Food: 1
Service: 3
Evangeline Yeh
yummy cobb salad and spicy chicken sandwich
Atmosphere: 5
Food: 5
Service: 5
Eric Longshaw
To slow of service and that spoiled everything.
Atmosphere: 3
Food: 3
Service: 3
Hannah McClellan
This is the slowest Chick-fil-A location that Iāve ever been toā¦ the employees are nice, though and the food always tastes good!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nuggets, Macaroni and Cheese
Scott Woodside (Thy Name is Tank)
For a place that has two consistent backed up lines all day long the food wasn't really fresh at all.
Forgot two things on an order and gave a large fry literally full of broken pieces. Terrible.
Atmosphere: 1
Food: 1
Service: 1
they forgot my biscuit to where i had to drive 10 minutes back .. and then i dont have my Polynesian. what the hellechicfilaš”
Atmosphere: 5
Food: 4
Service: 2
Chick-fil-A sandwiches have always been a great go to for that chicken sandwich itch. I also do love their salads as they are pretty hefty with the quantity you get in each bowl. The quality of the lettuce is also nice compared to other food chains. The waffle fries are good, but I have experienced at the Willoughby location that they will go very heavy on the salt sometimes where my family and myself just cannot eat them.
My real only complaint is the drive thru service. I would say that in my last 10 visits here, 3 of those times I was missing food. Now, it is my error for not double checking my bag, but in my defense I have been to other food establishments that I have not had issues with any of my orders exceeding at least 30+ trips. This location has dual lanes, and sometimes you can feel pressure of being in lane waiting for food when the car behind you has already been serviced. With the amount of staffing, I feel they need to have someone double check orders.
The staff though is polite and kind, which is nice. I feel the accuracy in which the orders are packed needs to be checked.
Update: I had an issue last night 3/7/25 where my order was missing a sandwich. I noticed this once I got home. I called the store with no answer. I was instructed to leave a voicemail which referenced that I would receive a call back. I never got a returned call. I went back to the store the next day and brought in my receipt showing the clerk how my order was incomplete. They remade the sandwich but referenced to me that they would only do this, this once as they only remake food same day or send me a coupon in mail. Here is my issue, if you aren't picking up the phone and are not returning my phone call as you stated you would, your establishment will not be getting $7 from me for free. I WILL receive my food. I do not want to rely on the USPS to give me a free coupon. If I have to drive back up to your store because of your error, you should be more welcoming and apologetic. Heck, give me a free fry to compensate my gas. Sadly, this left a strong bitter taste on my mouth.
The fast food industry can be very tough on stores depending on location. But you also gain high rep for service quality. Chick-fil-A usually pushes itself as setting a high bar for quality in food and service. So far, my opinion is dropping into the negative areas though as I am continuing to get bad service quality at this location.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Sandwich and Waffle Fries, Grilled Chicken, Nuggets, Cobb Salad, Wrap
Not how it us to be grill chicken not tender š
Editing comment because they are the brand of chicken that hates human rights. This was the only time I ate there it was ok food for free wouldnāt pay for it. First time I went here they paid for my meal just because so how could I not like them
Atmosphere: 1
Food: 1
Service: 5
Food is good. Great Customer Service and atmosphere.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheese Sauce, Waffle, Grilled Chicken, Nuggets
This is a great, clean store. But the staff is pathetic. Just a bunch of kids, chitchatting and giggling while customers wait. Extremely slow moving. Looks like the most overstaffed fast food joint in the area, but is also miraculously by far the slowest compared to McDonaldās, Burger King, every other fast food place. Arguably pathetic.
Atmosphere: 4
Food: 4
Service: 1
As I never been here before I pulled in at 10:30 am on the dot. Drove around the huge unorganized parking lot to find the curbside by the door. Then they said itās after 10:30 so I didnāt get my food. What a joke weird how mysteriously the food vanishes on the dotā¦ā¦.. TWO WEEKS LATER NO REFUND. Still canāt get anyone from the store. Iāll pull up Monday and make a scene
Atmosphere: 1
Food: 1
Service: 1
It's absolutely the best food chain ever ?. I have nothing bad to say about any experience with this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Spicy Chicken, Dr Pepper, Mac & Cheese
For a place that has two consistent backed up lines all day long the food wasn't really fresh at all.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Never are they charging almost 7 dollars for a kiddie milkshake!!!!! This is crazy!!! In all the years Iāve been coming to chick fil A they have never done me this dirty. The shrinkflation is REAL here and itās even more disgusting coming from a so called āChristianā company.
Atmosphere: 1
Food: 1
Service: 3
yummy cobb salad and spicy chicken sandwich
Atmosphere: 5
Food: 5
Service: 5
To slow of service and that spoiled everything.
Atmosphere: 3
Food: 3
Service: 3
This is the slowest Chick-fil-A location that Iāve ever been toā¦ the employees are nice, though and the food always tastes good!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nuggets, Macaroni and Cheese
For a place that has two consistent backed up lines all day long the food wasn't really fresh at all.
Atmosphere: 3
Food: 2
Service: 4
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