McDonald's

36390 Euclid Ave, Willoughby
(440) 942-7792

Recent Reviews

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Phil T

So slow. A huge line and I could hear people yelling inside. So unprofessional and everything except taking the money came to a stand still. I just wanted a fry. It took 20 mins and they were cold. How? So bad.

Atmosphere: 1

Food: 3

Service: 1

Katie T

So slow. Waited and waited for my food, pulled up to wait. Was fine and patient and pleasant with the employees. Young girl with curly hair in pony tail brought out my food and forgot my drink so she had to go back and get it. She also forgot my two drinks with happy meals. I waited and waited again for her to come back to the 3rd pick up window and when she finally did I nicely told her I still needed the happy meal drinks and she immediately gave attitude and said “well you are just going to have to pull back around because I can’t just bring them out here.” Lol **correction she very well could and SHOULD have because it was HER MISTAKE in the first place. I don’t like being given attitude when not deserved I did nothing wrong. So I said “you should have brought them out the first time like you were supposed to!” Now I have to drive back around and WAIT AGAIN.

dee Angott

They had all these people waiting everywhere, then after all the wait, it doesny have everything that I ordered and paid for in the bag. Smh. Just left. Not worth waiting for at that point.

Brandon Dervisevic

Never again...30 minute wait, multiple times there still not 100% satisfied do not give this place your money or your time not even worth it

darlene teachout

Ordered through doordash

Food: 1

Service: 1

John R

Went in right as lunch started. Drive throguh wasn't busy but they still made me pull around and park. I asked for a plain quarter pounder. After waiting for 10 mins they brought me a quarter pounder with cheese. After tell them it was wrong they came back after 5 minutes with someone else's order completely. I went inside and asked for a manager who gave me a disgusted look. After 3 tries and 20 mins of waiting I finally got my simple order done. The burger I did recieve was absolute crap and looked like jt came out the waste bin. Don't waste your time here, no one from the employees to the owners have any interest in being a decent place and we can not continue to allow them to be this disrespectful to the community.

Atmosphere: 1

Food: 1

Service: 1

Anthony Velez

Great food good service

Shannon Whitcomb

This store sucks! There is always an issue when I come here. Burnt muffins, wrong drinks, always being asked to pull forward and wait, issues with mobile rewards codes. This store really needs to get it together. I know it's just McDonald's but they could do SO much better.

Atmosphere: 2

Food: 2

Service: 2

Dee

20 minutes in drive through

Atmosphere: 1

Food: 1

Service: 1

Michael Benser

This McDonald’s has a uniquely bad habit that I’ve never seen at another fast food place. I Assume this practice is to keep their drive-through numbers artificially high, But they will always make you pull out of the drive-through and go to a drive-through spot to wait for your food. It’s definitely not to get fresh fries because the person bringing your food out never knows what your meal actually is and your food is always cold. Regardless of how many people are behind you because the most recent one and my last visit to this place, literally no one was behind me. It’s just to keep the numbers up. The worst part is after they take the time to move you now you wait 10 minutes for your food. I’m actually of a mind to report it to corporate Because they think they’re slick.

Atmosphere: 1

Food: 1

Service: 1

William Knauer

Between the app sucking and the incompetent workers, this was my last visit. Get your act together McDonald's

Atmosphere: 1

Food: 3

Service: 1

Michael Gillespie

Was warned about my fresh hot fries. That I had to wait for. Lol they didn’t even give me fries, didn’t even give me the right order. I’m happy your Apple Watch was more important!

Atmosphere: 1

Food: 1

Service: 1

chi25vaio

I ordered via their app ahead of time, but they asked me to pull yo the 3rd window to wait for my food. My chicken wrap was hot, fresh, and delicious!

Food: 5

Service: 4

Nathan Hare

You never expect much from a McDonalds but its insane how bad this McDonalds. Hopefully the Franchice owner looks at the Google reviews someday and starts to make some changes starting at the top

Atmosphere: 1

Food: 1

Service: 1

randi mixer

Good food, fast service, clean, good location

Atmosphere: 5

Food: 5

Service: 5

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