McDonald's
36390 Euclid Ave, Willoughby
(440) 942-7792
Recent Reviews
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Donna is amazing she truly manifest what customer service is
Atmosphere: 5
Food: 5
Service: 5
Dont eat Mcdirty but the wait time wasn't bad for my DD pick up order
I just ordered at this McDonald's and walked in to order.
Very unpleasing right as you walk in there was food on the ground none of the tables were wiped down and no one was running the front counter would not recommend this location
Atmosphere: 1
Food: 5
Service: 1
This McDonald's is terrible! I placed a mobile order and had to wait for it. There were at least 7 cars waiting as well. People working there are rude and the food sucks.
Atmosphere: 1
Food: 1
Service: 1
I called to see how the mobile app work and she got a attitude and hung up in my faceðŸ˜ðŸ˜ðŸ˜
Service: 1
Ordered breakfast. Then went to pick up my order it was thrown at me. Really unpleasant workers. Isn't the first time but will be the last time and I will tell everyone I know
Atmosphere: 1
Food: 3
Service: 1
06/19/25 - Just found literal garbage (product tag?) stuck within the cheese of our burger 🤢
Atmosphere: 5
Food: 1
Service: 5
I’m very disappointed at this location of McDonald’s I went up to the corner twice and told him on one of my double hamburgers playing and they’re still put stuff on it and it was nobody at the front counter to take any customers They need to learn how to get their act together
I ordered the spicey chicken sandwich and a small fry. The chicken sandwich had NO flavor. I should have ordered a burger.
Atmosphere: 4
Food: 2
Service: 4
Generally fine some times the kiosks are out which can be a bit of an inconvenience but generally not bad
Restaurantji Recommends
This location just can’t seem to pull it together. Asked for extra sauce and the gave me basically none.
Atmosphere: 1
Food: 1
Service: 1
The lady that works the register in the morning needs to learn how to not talk over customers & listen . If I'm telling you I don't want something on my breakfast sandwich it's for a reason . Don't tell me how to say it! Very unacceptable
Could not get orders right and slow service.
Atmosphere: 2
Food: 1
Service: 1
So this being my local McDonald's I go here more then I should . So you would understand my frustration when the last 2 times I've visited my mcdoubles have been old , burnt , dry smh ... Fries are not hot and taste like cardboard smh ... This last time they gave me my Big Mac and fries but parked me for my kids meal smh since when is it ok to give someone half their order then make them wait the entire time for 4 chicken nuggets to cook . Not only is McDonald's getting expensive but the customer service is terrible. The best thing this place had going to them was PAT in the money window but now I hardly see her either. Seems this McDonald's doesn't care about quality and It shows ..... A lot .
Atmosphere: 5
Food: 1
Service: 1
The staff was being extremely rude
And they refuses to take my order as soon as I walk in. I don't recommend coming here
Service: 1
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