Penn Station East Coast Subs

Let’s see. Waited 20 min with one person ahead of us. Paid 30$ for a small and a regular sub. Barely any meat. A sprinkling of fries that cost $3.50 extra. Asked for no red onions which is said taped right to my tray, and there was plenty of red onions on it…. Not worth the $$ at all.

Atmosphere: 4

Food: 2

Service: 1

I clearly explained that I wanted two regular subs for my kids. Very simple, lettuce+mayo & turkey on white - American cheese+mayo & turkey on white. Not toasted. I get home, both subs are loaded, full of toppings and very slim on protein. This happens often but won’t anymore. I’ll stick with Jimmy John’s

Atmosphere: 3

Food: 3

Service: 1

Usually I love Penn station but this location is awful, rude staff, tiny portions, missing toppings, if you like Penn station drive to a different location!🤮

Atmosphere: 1

Food: 1

Service: 1

This place is actually trash. My “wrap” was just a folded over and ripped blob of crap. Multiple times this has happened, so I need to come in and show you how to do your job? Half a container of fries as well for 5 bucks? Last time I go to this dump.

Atmosphere: 1

Food: 1

Service: 1

As fresh as you can get ,this place never misses ,fresh off the grill ,fresh fries the cook always acknowledges you and says have nice day ,dining area always clean bathrooms clean A+++

Atmosphere: 5

Food: 5

Service: 5

Way to be shady and sneaky with your coupons. It say buy one get one free, not buy one and get a small free. Got this coupon at the captains game, so should have put a little more info on the flyer if there your conditions to redeem said flyer. Maybe if you weren’t trying to get one over on people you wouldn’t need coupons to drive new business. As you can see, just says buy one get one. Good job Joe. And after eating said subs, it didn’t get better. Quality just wasn’t there. Thin see thru veggies, and they put so much oil and oregano on it to I guess to make it taste better that it was just a drippy mess that tasted like oil and oregano.

Food: 1

I've been going to this Willoughby location since it opened. Never had an issue until this time visit on August 16 2025. We found this in one of our fries. We called the owner who said he would make things right. Called him a week later, left a message and have never heard from him again. We will never visit again.

Atmosphere: 2

Food: 2

Service: 2

I bought a small Italian and small bacon Turkey ranch on 8/4/25 all night and the next day been crapping water to put it delicately. So many good choices nearby. Wont risk it again. Put me out of commission and NOONE does that to me and gets away with it. Pretty sure trying to sell off old meats

Their french fries are amazing. They taste just like fair fries. The customer service is great

Atmosphere: 5

Food: 5

Service: 5

The turkey sub was not that good

Atmosphere: 1

Food: 2

Service: 2

Recommended dishes: Sub, Fresh-Cut Fries

Like always this my second bad review for this one store ..how you make a chicken parm with no sauce come on .. had no time to take it back they already make you wait for frys there should be a option to have them done if you give them a time for food to be done or not take online orders

Atmosphere: 5

Food: 3

Service: 2

I had a dine in experience, my cheesesteak sandwich was delicious and my reg size fries were absolutely delicious. The food tasted much more better than S. Euclid restaurant.
The staff was friendly, however, only flaw was it took over 10 mins to be served. Yes I will revisit again.

Atmosphere: 4

Food: 5

Service: 4

I dont want to trash this store, I've had very good experiences here before and everyone working there is very nice but 32$ for 2 sandwiches a fry and a drink and there is barely any meat on either sub. I think im done with penn station.

Have been going to this Penn Station for quite a while now. The staff is always nice and friendly. Food comes out just the way you order it and the fries are always hot. Service is also fast. Kids love it too lol.

Small misunderstanding with my order, but Cristen was so professional addressing it with a great attitude.