Starbucks
5880 SOM Ctr Rd, Willoughby
(216) 387-3870
Recent Reviews
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10 out of 10 because nothing sets me in a better mood for the day then three Taylor Swift songs while I wait for my coffee 💜✨ Stay Bejeweled
Food: 5
New employee, getting just a little help with my simple order. Took forever.
Atmosphere: 4
Food: 4
Service: 2
Excellent service and a warm atmosphere
Atmosphere: 4
Food: 5
Service: 5
This specific location is extremely slow and understaffed all the time
Service: 1
Love it! Mmmm get that free reusable cup 11/13. I'm excited.
Atmosphere: 5
Food: 5
Service: 5
I placed a mobile order and my 2 sandwiches were not hot and they were made sloppily. The female at the window was very dry. I had to tell her to have a wonderful day. I usually have the best experiences at Star Bucks, but today was not a good one.
Atmosphere: 3
Food: 3
Service: 2
Came here to get breakfast the customer service was so nice they were so friendly they made my experience awesome and then my breakfast was good and they made my mocha latte perfectly I will be back
Atmosphere: 5
Food: 5
Service: 5
Awesome atmosphere safe parking staff greets you as soon as you walk inside of the coffee shop
Atmosphere: 5
Food: 3
Service: 4
Today my husband ordered me my favorite drink. Venti iced americano with vanilla and whole milk. This is how my husband received my coffee. Luckily we weren’t traveling otherwise we would have had no way of mixing it. My husband brought it home to me and I was shocked. I mixed it myself and it tasted great as usual but this could have been better executed.
Food: 3
They are always so kind and friendly. Even when they mess up customer service is quick to take action and correct the mistake. I don't know what I would do without this place honestly probably be very tired.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very nice and clean, very kind employees, and they even had a sign that said free refills if you dine in. The cold brew coffee I had was great! Just perfect. So no complaints
Atmosphere: 4
Food: 4
Service: 4
I usually don't have any issues with the Starbucks. But today, I was greeted by a very negative vied person, I don't want to ever talk down on somebody because everybody has a bad day. But I kept smiling at this person free give me I'm not sure who they were, but they have long blonde hair and a ponytail and looked like they've never smiled in their life. Besides getting my drink wrong. And asking politely for it to be fixed.I was greeted again with an Ira.And like it was my fault that they messed up my drink.This is not the first time that this has happened.Which is sad because the starbucks used to be my favorite.
Atmosphere: 1
Food: 4
Service: 1
Please give Zak a refresher in cx service, I’m a regular at this location and the customer service is usually top tier so much so that I will not let Zak’s overly sassy/ passive aggressive attitude and poor performance give you guys a low rating.
megan and kyra are the best!!! super nice girls & so helpful & accommodating. i come to this location cause of them since they know how to make the brown sugar shaken espresso the right way!
Atmosphere: 5
Food: 5
Service: 5
I stop at the Starbucks regularly on my way into the office. The staff is always so kind and engaging and my drinks are always exactly what I order. They are always busy in the drive through and store but still take the time to say good morning and create a good customer experience. I even recently had one of the crew sing ABBA with me when I walked in wearing a dancing queen shirt. The energy in the store makes my morning, the coffee is just what brought me in.
Atmosphere: 5
Food: 5
Service: 5
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