I get wingstop thru Uber Eats and every time my food gets delivered from this location it’s less than par compared to the mentor location. I don’t know why they can’t make it as good as mentor can and honestly , I don’t care why I Just know that this location isn’t as good, foood is always burnt or the opposite like, luke warm , sometimes cold in the center .. this place needs to get their act together because wingstop is expensive enough to begin with and has the potential to be really good However this location doesn’t live up to the potential
Food: 2
Stefania Sorriento
A few times I had to get my food remade because I always ask for my wings to be cooked extra crispy and they were not. But since then my wings are always on point and very flavourful! The lady who is the manager cooked them on point for me and she also opened them to make sure I was satisfied before I left the store! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ebro Four
Very Nice Location! Staff is helpful and they make very good wings. Managaer assisted me when they messed up my order once.
Atmosphere: 5
Food: 5
Service: 5
Heather Trevorson
Let me just tell you that this whole place was a vibe while we stopped for dinner tonight. The sweet girl at the register was so fun and so helpful. It was a pleasure talking to her while I waited. The ladies working in the kitchen work great together and seemed to be having a great time. 10/10 🥰
Atmosphere: 5
Food: 5
Service: 5
Nigel Adams
Food should just not take this long to be ready haha. Can you please staff more than one person on a football night?
Atmosphere: 1
Food: 3
Service: 1
Michael A
Food was great . Employees very friendly and restaurant was clean .
Atmosphere: 5
Food: 5
Service: 5
cflew
Wings were not fresh, probably left over from the day before. Gave 2 stars because I bought a chicken sandwich for my mom, and she enjoyed. Sticking with Buffalo Wild wings
Atmosphere: 4
Service: 4
Jeremiah Weathers
Hot and fresh my Boi 💪🏾
Atmosphere: 5
Food: 5
Service: 5
C
Another bad experience at this location. I should have known better than to give them another shot. Wings were barely seasoned and the fries, well, let’s just say that I threw them in the garbage. The wings also tasted like they were cooked in year old oil. Some of the fries were bigger than my thumb and raw in the center. Will never go back.
Atmosphere: 1
Food: 1
Service: 2
dan gutowitz
Worst location I’ve been too. Tables are dirty, people are rude, no ice for drinks on this hot day and messed up my order. Literally bad at everything they do. So not go to this location
Hot fresh food orders correct but tables need cleaned almost always
Atmosphere: 3
Food: 5
Service: 4
Miles Westmoreland
Waited 30 minutes. My girlfriends order was not even in the bag and mine was completely wrong. This will be the last time we come here. $30 down the drain.
Atmosphere: 1
Food: 1
Service: 1
Highwheelgaming
Ordered online, got the wrong flavor of boneless wings, no big deal cause people make mistakes. Went back and told the staff and mentioned what flavor it should of been, received the new order and once again got a different flavor than what I wanted which is disappointing.
Atmosphere: 4
Food: 1
Service: 1
Edward Husa
Save yourself time and drive to any other wingstop location. This place is so hit or miss on the quality it's crazy. Last order was fine no issues. This time around not so much. Ordered tonight. Walked into the store with the staff telling a person sorry someone already picked up your order. Then the other staff saying it was a online order not a doordash and went back to bickering with each other. Finally got to me told em name for the order, picked it up and got home. I opened the bag and seen a fry no cheese though (no big deal) not going to drive back because fry have no cheese on them. The boneless wings though these were the worst I ever had. Cajun boneless wings weren't even Cajun and lacking whatever sauce they put on them and were chewy and the Flavor was awful. My lemon pepper boneless that I ordered with this one were alright but the other half of the 20 pack just chewy & gross. If I ever order wingstop again it's going to be another location.
Food: 1
Service: 1
Andrew Wheeler
Order was wrong order 10 boneless BBQ wings and got bone in. Good luck getting anyone to answer the phone you'll just sit on hold and they won't answer. After waiting in hold for over 30 mins with no answer. My wife and I decided to drive back up to get a refund I called the store while in line and no one time did the phone ring guessing they have the ringer off. 2 girls behind the counter by the fryers where to busy in there phones I guess to do anything. The male worker asked what I needed I asked if I could get a refund for the wings that where made wrong he said I'd have to call wingstop corporate since I ordered online didn't even offer to make the wings correct. Then asked if he could get the wings back that where wrong I replied no and walked out he said something as I left the store but wasn't sure what he said. Entire experience was horrible DON'T Recommend going to this location not sure how the customer service can be so bad. Hopefully I can get in touch with the owner somehow but seeing all the other negative reviews at this location I'm not holding my breath. Instead go to the mentor on the lake location a much better experience with the food and customer service. Workers at the willoughby location where unprofessional.
I get wingstop thru Uber Eats and every time my food gets delivered from this location it’s less than par compared to the mentor location. I don’t know why they can’t make it as good as mentor can and honestly , I don’t care why I Just know that this location isn’t as good, foood is always burnt or the opposite like, luke warm , sometimes cold in the center .. this place needs to get their act together because wingstop is expensive enough to begin with and has the potential to be really good However this location doesn’t live up to the potential
Food: 2
A few times I had to get my food remade because I always ask for my wings to be cooked extra crispy and they were not. But since then my wings are always on point and very flavourful! The lady who is the manager cooked them on point for me and she also opened them to make sure I was satisfied before I left the store! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Very Nice Location! Staff is helpful and they make very good wings. Managaer assisted me when they messed up my order once.
Atmosphere: 5
Food: 5
Service: 5
Let me just tell you that this whole place was a vibe while we stopped for dinner tonight. The sweet girl at the register was so fun and so helpful. It was a pleasure talking to her while I waited. The ladies working in the kitchen work great together and seemed to be having a great time. 10/10 🥰
Atmosphere: 5
Food: 5
Service: 5
Food should just not take this long to be ready haha.
Can you please staff more than one person on a football night?
Atmosphere: 1
Food: 3
Service: 1
Food was great . Employees very friendly and restaurant was clean .
Atmosphere: 5
Food: 5
Service: 5
Wings were not fresh, probably left over from the day before. Gave 2 stars because I bought a chicken sandwich for my mom, and she enjoyed. Sticking with Buffalo Wild wings
Atmosphere: 4
Service: 4
Hot and fresh my Boi 💪🏾
Atmosphere: 5
Food: 5
Service: 5
Another bad experience at this location. I should have known better than to give them another shot. Wings were barely seasoned and the fries, well, let’s just say that I threw them in the garbage. The wings also tasted like they were cooked in year old oil. Some of the fries were bigger than my thumb and raw in the center. Will never go back.
Atmosphere: 1
Food: 1
Service: 2
Worst location I’ve been too. Tables are dirty, people are rude, no ice for drinks on this hot day and messed up my order. Literally bad at everything they do. So not go to this location
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Hot fresh food orders correct but tables need cleaned almost always
Atmosphere: 3
Food: 5
Service: 4
Waited 30 minutes. My girlfriends order was not even in the bag and mine was completely wrong. This will be the last time we come here. $30 down the drain.
Atmosphere: 1
Food: 1
Service: 1
Ordered online, got the wrong flavor of boneless wings, no big deal cause people make mistakes. Went back and told the staff and mentioned what flavor it should of been, received the new order and once again got a different flavor than what I wanted which is disappointing.
Atmosphere: 4
Food: 1
Service: 1
Save yourself time and drive to any other wingstop location. This place is so hit or miss on the quality it's crazy. Last order was fine no issues. This time around not so much. Ordered tonight. Walked into the store with the staff telling a person sorry someone already picked up your order. Then the other staff saying it was a online order not a doordash and went back to bickering with each other. Finally got to me told em name for the order, picked it up and got home. I opened the bag and seen a fry no cheese though (no big deal) not going to drive back because fry have no cheese on them. The boneless wings though these were the worst I ever had. Cajun boneless wings weren't even Cajun and lacking whatever sauce they put on them and were chewy and the Flavor was awful. My lemon pepper boneless that I ordered with this one were alright but the other half of the 20 pack just chewy & gross. If I ever order wingstop again it's going to be another location.
Food: 1
Service: 1
Order was wrong order 10 boneless BBQ wings and got bone in. Good luck getting anyone to answer the phone you'll just sit on hold and they won't answer. After waiting in hold for over 30 mins with no answer. My wife and I decided to drive back up to get a refund I called the store while in line and no one time did the phone ring guessing they have the ringer off. 2 girls behind the counter by the fryers where to busy in there phones I guess to do anything. The male worker asked what I needed I asked if I could get a refund for the wings that where made wrong he said I'd have to call wingstop corporate since I ordered online didn't even offer to make the wings correct. Then asked if he could get the wings back that where wrong I replied no and walked out he said something as I left the store but wasn't sure what he said. Entire experience was horrible DON'T Recommend going to this location not sure how the customer service can be so bad. Hopefully I can get in touch with the owner somehow but seeing all the other negative reviews at this location I'm not holding my breath. Instead go to the mentor on the lake location a much better experience with the food and customer service. Workers at the willoughby location where unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings
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