placed a mobile order at 11:10 went to the store line is wrapped around the store. Tried to cancel app wouldnt give me the option to cancel. called store and whoever asnwered was extremely rude immediately told me there was nothing they could do before i even finished asking question told me to contact customer service. I then asked what was the customer service phone number and she told me to just google it, i asked again could they just give it to me and they told me "its a simple google search". Not only did i not get my money back Im never returning to this overpriced pretentious establishment.
Atmosphere: 1
Service: 1
Janna Nersesov
Waited in line for 30 min with only 7 cars in front of me. Does it take this long to make coffee? Expressed my disappointment to the barista, absolutely no remorse. I will not come to this Starbucks location ever again. Oh, and they messed up my drinks.
Food: 1
Service: 1
Octavia Scott
I visited this store at 9:28am today and the customer service was terrible. The employees act like they don't even want to be there, they don't smile, they don't greet you at all. The line was super long and me and others stood in line for 10 minutes without them even acknowledging us. I went to the front to ask is there someone taking orders and the lady that makes the hot beverage drinks looked at me and explained how busy they are unpleasantly. I asked her could she at least tell the customers that, so we aren't standing there. People started walking out of line because they didn't like her response. The employee that was making hot food politely took our order. The women that make hot beverages shouldn't be there if this isn't the job for her. This isn't the first Starbucks I encountered like this. this place is just going downhill and not how it used to be.
Atmosphere: 1
Food: 1
Service: 1
Brett Zelman
This Starbucks is the worst I’ve ever encountered as far as running out of things. I’ve been there in the last couple weeks and they’ve been out of matcha, olive oil for their Oleato which they advertise everywhere and cold brew. How is a coffee shop out of cold brew? Just completely inconceivable. Happens over and over again. Must have awful management. Drive thru is ridiculously slow too. We ordered our drink and then it probably took 15 minutes to get from the ordering to payment and the window and the drink still wasn’t ready! Had to wait 5 minutes at the window. Couldn’t imagine if we ordered multiple drinks. Awful experience.
Service: 1
Strategic Aim
Extremely slow, lines of people waiting forever to get coffee. As soon as they get it, the snap their drinks and bounce
Atmosphere: 2
Food: 3
Service: 1
E T
My home away from home! The staff at this Starbucks is very nice and super fast! Every time I visit Cleveland/Beachwood I can rely on this Starbucks being great!!
Atmosphere: 5
Food: 5
Service: 5
Rick Manning
Great staff and coffee.
Atmosphere: 5
Service: 5
Stephanie Lee
I’m really sorry but this is by far the worst location. People be warned. Whoever was making drinks tonight really needs retraining
Food: 1
Service: 2
Emme Cee
Pineapple refresher loaded full of ice....and I mean almost ALL ice....3 sips of the beverage and unlike other Starbucks, there no pineapple bits in my drink. Yep I will 5 or 7 more miles to the next nearest location!
Food: 3
Service: 3
debjani singha
I felt that the barista was over loaded. She visibly seemed stressed. I wish that they had more people helping
This location is a hit or miss for polite customer service. You can pull forward with a tone of disdain.
Service: 2
Alyssa C
The barista who took our order on the morning of December 27 was the absolute sweetest. The coffees were also delicious and the establishment itself is really pretty and clean. Will definitely come back to this
Atmosphere: 5
Food: 5
Service: 5
John Martin
Incredibly slow service. Used to be a great location.
Atmosphere: 4
Food: 3
Service: 1
The Amish Way (YouTube)
I literally waited in the drivethru for 30 minutes. They were our of everything. From danishes, to wraps, to caramel flavoring... and I couldn't leave the line any
placed a mobile order at 11:10 went to the store line is wrapped around the store. Tried to cancel app wouldnt give me the option to cancel. called store and whoever asnwered was extremely rude immediately told me there was nothing they could do before i even finished asking question told me to contact customer service. I then asked what was the customer service phone number and she told me to just google it, i asked again could they just give it to me and they told me "its a simple google search". Not only did i not get my money back Im never returning to this overpriced pretentious establishment.
Atmosphere: 1
Service: 1
Waited in line for 30 min with only 7 cars in front of me. Does it take this long to make coffee? Expressed my disappointment to the barista, absolutely no remorse. I will not come to this Starbucks location ever again. Oh, and they messed up my drinks.
Food: 1
Service: 1
I visited this store at 9:28am today and the customer service was terrible. The employees act like they don't even want to be there, they don't smile, they don't greet you at all. The line was super long and me and others stood in line for 10 minutes without them even acknowledging us. I went to the front to ask is there someone taking orders and the lady that makes the hot beverage drinks looked at me and explained how busy they are unpleasantly. I asked her could she at least tell the customers that, so we aren't standing there. People started walking out of line because they didn't like her response. The employee that was making hot food politely took our order. The women that make hot beverages shouldn't be there if this isn't the job for her. This isn't the first Starbucks I encountered like this. this place is just going downhill and not how it used to be.
Atmosphere: 1
Food: 1
Service: 1
This Starbucks is the worst I’ve ever encountered as far as running out of things. I’ve been there in the last couple weeks and they’ve been out of matcha, olive oil for their Oleato which they advertise everywhere and cold brew. How is a coffee shop out of cold brew? Just completely inconceivable. Happens over and over again. Must have awful management. Drive thru is ridiculously slow too. We ordered our drink and then it probably took 15 minutes to get from the ordering to payment and the window and the drink still wasn’t ready! Had to wait 5 minutes at the window. Couldn’t imagine if we ordered multiple drinks. Awful experience.
Service: 1
Extremely slow, lines of people waiting forever to get coffee. As soon as they get it, the snap their drinks and bounce
Atmosphere: 2
Food: 3
Service: 1
My home away from home! The staff at this Starbucks is very nice and super fast! Every time I visit Cleveland/Beachwood I can rely on this Starbucks being great!!
Atmosphere: 5
Food: 5
Service: 5
Great staff and coffee.
Atmosphere: 5
Service: 5
I’m really sorry but this is by far the worst location. People be warned. Whoever was making drinks tonight really needs retraining
Food: 1
Service: 2
Pineapple refresher loaded full of ice....and I mean almost ALL ice....3 sips of the beverage and unlike other Starbucks, there no pineapple bits in my drink. Yep I will 5 or 7 more miles to the next nearest location!
Food: 3
Service: 3
I felt that the barista was over loaded. She visibly seemed stressed. I wish that they had more people helping
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
A beautiful for coffee
Atmosphere: 5
Service: 5
This location is a hit or miss for polite customer service. You can pull forward with a tone of disdain.
Service: 2
The barista who took our order on the morning of December 27 was the absolute sweetest. The coffees were also delicious and the establishment itself is really pretty and clean. Will definitely come back to this
Atmosphere: 5
Food: 5
Service: 5
Incredibly slow service. Used to be a great location.
Atmosphere: 4
Food: 3
Service: 1
I literally waited in the drivethru for 30 minutes. They were our of everything. From danishes, to wraps, to caramel flavoring... and I couldn't leave the line any
Atmosphere: 1
Food: 1
Service: 1