Great ice cream and food. Have went here for years! Open year round! The owners are very nice.
Anonymous Anonymous
After being a long time customer, after this evening, I will never come back to the establishment and I will ensure everyone I know doesn’t either. I’m sure that will make the children so happy that served us This evening. What won’t make you happy is your lack of customer service and seeing where it gets you in the real world. First of all, you messed up a banana split with the one simple request of all vanilla ice cream, why was there chocolate and vanilla ice cream? Weird. And then one of the children has the audacity to prepare a soft serve ice cream cone that is literally falling apart and seconds away from falling off the cone.. I asked the child to remake it, the response was that if we wanted it remade it had to be a different flavor than what I got, it would need to be a basic flavor.. okay so we ask for a bowl or bigger container then so I can eat it, the child’s response is that she already gave us the largest styrofoam cup and that we can put it in there and it fits in there, in response I said the entire point is to eat it with the cone, if I wanted it in a cup I would have asked for a cup from the start, I’m unsure why you would even look at that and hand it out the window to serve, and then tell me you can’t give me a bigger container cause you’ll have to charge for it, oh and that it’s the machines fault that it comes out like that. Those excuses are cute and all, but every single ice cream place I’ve ever been that serves soft serve never comes out that badly and practically falling apart. Seems more like a skill issue that you’re not willing to own up to and too lazy to remake. Awful customer service, over priced for mediocre ice cream and the place only takes cash. I hope you both have the days you deserve, it’s not that difficult to apologize for your error or for your disgusting lack of customer service, specifically to the two children working the drive thru on 09/07/25 at 7:40PM.
Brittany Kiehl
Wonderful customer service. The Western Burger was excellent for only $6! There is a drive-thru or you can order inside and there is a small seating area outside. This place is cash only!
Steve Richey
Great milkshakes. Love the flavor varieties.
MLW Mathatas
Friendly, locally-owned and operated.
David Hoover
I'm not so sure that I've ever been quite so impressed. There was a young lady there. She was probably 18 or so I don't know but she was so good at her job.. God bless her
Jimmy Means
Great place but they only accept cash no card payments
Lisa Everitt
Love my chocolate peanut butter milkshake!!!
Taylor Ditmars
My daughter's favorite place to get ice cream! We come here all the time and have never had a single issue
Couldn't even eat their burger. Not the best or most timely service.
nicole hockney
Here for the weekend wanted ice-cream so glad i found this place it was very good... the ladies that work there are amazing!!!
Ryan Sullivan
Unfortunately, there's not a zero-star option on Google. After getting my order wrong the two high school girls proceeded to tell me I was lying to them to get a free sandwich. Unbelievable. Not to mention their fries were so cold youd have thought they came out of the refrigerator
Kimberly English
I hate to leave a negative review, but I have never experienced worse customer service before this evening on my first trip to Dairi Land. My family made a large order, and upon arriving at home, we discovered that we were short one burger and that our chicken sandwich had no chicken on it. My mother called and notified the employee on the phone that the order wasn’t quite right and asked if she could come back to get our missing burger and a remade chicken sandwich, and the employee escalated the situation from telling my mother “I was the one who packed the order - I know what was ordered” to saying that my mom “did not deserve to know her name” when asked. She accused her of being rude and lying about her order, which was not only disappointing but insulting. I am disappointed that this was our experience, will not be returning, and will tell others to skip it.
Great ice cream and food. Have went here for years! Open year round! The owners are very nice.
After being a long time customer, after this evening, I will never come back to the establishment and I will ensure everyone I know doesn’t either. I’m sure that will make the children so happy that served us This evening. What won’t make you happy is your lack of customer service and seeing where it gets you in the real world. First of all, you messed up a banana split with the one simple request of all vanilla ice cream, why was there chocolate and vanilla ice cream? Weird. And then one of the children has the audacity to prepare a soft serve ice cream cone that is literally falling apart and seconds away from falling off the cone.. I asked the child to remake it, the response was that if we wanted it remade it had to be a different flavor than what I got, it would need to be a basic flavor.. okay so we ask for a bowl or bigger container then so I can eat it, the child’s response is that she already gave us the largest styrofoam cup and that we can put it in there and it fits in there, in response I said the entire point is to eat it with the cone, if I wanted it in a cup I would have asked for a cup from the start, I’m unsure why you would even look at that and hand it out the window to serve, and then tell me you can’t give me a bigger container cause you’ll have to charge for it, oh and that it’s the machines fault that it comes out like that. Those excuses are cute and all, but every single ice cream place I’ve ever been that serves soft serve never comes out that badly and practically falling apart. Seems more like a skill issue that you’re not willing to own up to and too lazy to remake. Awful customer service, over priced for mediocre ice cream and the place only takes cash. I hope you both have the days you deserve, it’s not that difficult to apologize for your error or for your disgusting lack of customer service, specifically to the two children working the drive thru on 09/07/25 at 7:40PM.
Wonderful customer service. The Western Burger was excellent for only $6! There is a drive-thru or you can order inside and there is a small seating area outside. This place is cash only!
Great milkshakes. Love the flavor varieties.
Friendly, locally-owned and operated.
I'm not so sure that I've ever been quite so impressed. There was a young lady there. She was probably 18 or so I don't know but she was so good at her job.. God bless her
Great place but they only accept cash no card payments
Love my chocolate peanut butter milkshake!!!
My daughter's favorite place to get ice cream! We come here all the time and have never had a single issue
Cash only but less expensive than other places
Restaurantji Recommends
Great milkshakes
Couldn't even eat their burger. Not the best or most timely service.
Here for the weekend wanted ice-cream so glad i found this place it was very good... the ladies that work there are amazing!!!
Unfortunately, there's not a zero-star option on Google. After getting my order wrong the two high school girls proceeded to tell me I was lying to them to get a free sandwich. Unbelievable. Not to mention their fries were so cold youd have thought they came out of the refrigerator
I hate to leave a negative review, but I have never experienced worse customer service before this evening on my first trip to Dairi Land. My family made a large order, and upon arriving at home, we discovered that we were short one burger and that our chicken sandwich had no chicken on it. My mother called and notified the employee on the phone that the order wasn’t quite right and asked if she could come back to get our missing burger and a remade chicken sandwich, and the employee escalated the situation from telling my mother “I was the one who packed the order - I know what was ordered” to saying that my mom “did not deserve to know her name” when asked. She accused her of being rude and lying about her order, which was not only disappointing but insulting. I am disappointed that this was our experience, will not be returning, and will tell others to skip it.
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