This is genuinely the worst Dunkin I have ever been to. As soon as they opened up their drive through window it reeked of weed and my whole order just smelled like weed and they thought that was okay. Gross, never again.
Atmosphere: 1
Food: 1
Service: 1
Jashaun Cade
Best dih ever #loveyoujaqavyon
Atmosphere: 5
Food: 5
Service: 5
Jessica Springer
Out of white chocolate already. Ugh wasted my whole lunch for nothing
Food: 1
C H
If I could give 0 stars I would! Staff tried giving me coffee that they gave to customer in front of me in drive thru after it had been in their car for 2 minutes. I also paid for bottled water and they gave me water in a cup! When I didn’t accept the order they refused to refund my money. I have been in contact with customer service for over 2 weeks now trying to get my $10.86 refunded!!! I refuse to go to any Dunkin until it’s refunded. It’s not about the $$ it’s the lack of respect for their customers. I’m very disappointed in the company.
Atmosphere: 1
Food: 1
Service: 1
Delaware Dark
Food safety needs to be taken more seriously here.
I have several gastric issues including gastroparesis, so I use non-dairy substitutes and I can usually get by fine, that is assuming my requests are respected. I bought a drink today and requested oat milk, I didn’t get a chance to ask the employees about anything because they set my stuff down and walked away (and frankly, weren’t very friendly).
Immediately upon drinking it it didn’t taste right, but I ignored it at first because I was trying something new. And now 45 minutes later, my stomach is reacting as if I’d drank a bottle of milk. This has never happened before with this location and I don’t think it’s a coincidence there were two employees there I had never seen before.
If someone requests a substitute, just substitute it. If it’s for some reason unavailable, let them know. You have no idea what another person may be dealing with and why they ask for certain things. I’m lucky enough all that will happen to me is I’ll get very sick, but for some people this can be life or death.
Do better.
Atmosphere: 1
Food: 1
Service: 1
Bailey Ardrey
Great Dunkin!
that_ohio_z06
It’s disappointing to see how far basic service and politeness have fallen. Leaving a primary entrance locked seems questionable from a safety and accessibility standpoint — possibly even against fire code. When a customer asks about it, having a staff member mumble “they got a front door” under their breath isn’t just unhelpful, it’s downright rude. This location gives the Dunkin brand a bad look, and I’d strongly recommend that Dunkin’s QA/QC team conduct an audit here. What a shame for such a recognizable name.
Atmosphere: 1
Food: 1
Service: 1
Jessi Walker
Unfortunately the pumpkin spice was bitter. Took ten minutes to make and it wasnt good. Had them remake and still wasnt good. Back to Starbucks I go
Maryam
I am not sure but the coffee test was not great as usual in Dunkin’ stander!
Stop advertising things you don’t have. You have a digital screen. If you’re sold out, remove the product. I’m tired of supporting businesses that falsely advertise. I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Drew White
The service here is shockingly bad. Most Dunkin stores are great, this one is consistently the worst customer service and incredibly slow
Atmosphere: 3
Food: 3
Service: 1
Sara Hilty
rude lady at the window snapped at us, they don’t deserve to work there . disgusting management needs to do something
Atmosphere: 1
Food: 1
Service: 1
Alyssa Schultz
This is the worst Dunkin I have ever been to. I try to be very patient with customer service but I have been disappointed the last 5 times I have come here. No matter who is on staff, food orders are completely wrong or missing items, coffee drinks are made different than they should be or just completely disgusting, honestly. Not even just too strong or not sweet enough. Just truly a nasty mix of syrups and milk. I will not be returning for a while. Hopefully things change.
Emily
On my way way to work in the mornings I past two Dunkin Donuts just to get to this location every day, I love this location because the ladies that works here especially morning hrs are always friendly and happy which other places you don't get to see especially morning hrs the speed is fast and makes they made me smile every time I drink my ice latte... the tall black girl at the window is always friendly and sweet
This is genuinely the worst Dunkin I have ever been to. As soon as they opened up their drive through window it reeked of weed and my whole order just smelled like weed and they thought that was okay. Gross, never again.
Atmosphere: 1
Food: 1
Service: 1
Best dih ever #loveyoujaqavyon
Atmosphere: 5
Food: 5
Service: 5
Out of white chocolate already. Ugh wasted my whole lunch for nothing
Food: 1
If I could give 0 stars I would! Staff tried giving me coffee that they gave to customer in front of me in drive thru after it had been in their car for 2 minutes. I also paid for bottled water and they gave me water in a cup! When I didn’t accept the order they refused to refund my money. I have been in contact with customer service for over 2 weeks now trying to get my $10.86 refunded!!! I refuse to go to any Dunkin until it’s refunded. It’s not about the $$ it’s the lack of respect for their customers. I’m very disappointed in the company.
Atmosphere: 1
Food: 1
Service: 1
Food safety needs to be taken more seriously here.
I have several gastric issues including gastroparesis, so I use non-dairy substitutes and I can usually get by fine, that is assuming my requests are respected. I bought a drink today and requested oat milk, I didn’t get a chance to ask the employees about anything because they set my stuff down and walked away (and frankly, weren’t very friendly).
Immediately upon drinking it it didn’t taste right, but I ignored it at first because I was trying something new. And now 45 minutes later, my stomach is reacting as if I’d drank a bottle of milk. This has never happened before with this location and I don’t think it’s a coincidence there were two employees there I had never seen before.
If someone requests a substitute, just substitute it. If it’s for some reason unavailable, let them know. You have no idea what another person may be dealing with and why they ask for certain things. I’m lucky enough all that will happen to me is I’ll get very sick, but for some people this can be life or death.
Do better.
Atmosphere: 1
Food: 1
Service: 1
Great Dunkin!
It’s disappointing to see how far basic service and politeness have fallen. Leaving a primary entrance locked seems questionable from a safety and accessibility standpoint — possibly even against fire code. When a customer asks about it, having a staff member mumble “they got a front door” under their breath isn’t just unhelpful, it’s downright rude. This location gives the Dunkin brand a bad look, and I’d strongly recommend that Dunkin’s QA/QC team conduct an audit here. What a shame for such a recognizable name.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately the pumpkin spice was bitter. Took ten minutes to make and it wasnt good. Had them remake and still wasnt good. Back to Starbucks I go
I am not sure but the coffee test was not great as usual in Dunkin’ stander!
Atmosphere: 2
Food: 1
Service: 1
Nothing fancy, always does the job
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Stop advertising things you don’t have. You have a digital screen. If you’re sold out, remove the product. I’m tired of supporting businesses that falsely advertise. I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
The service here is shockingly bad. Most Dunkin stores are great, this one is consistently the worst customer service and incredibly slow
Atmosphere: 3
Food: 3
Service: 1
rude lady at the window snapped at us, they don’t deserve to work there . disgusting management needs to do something
Atmosphere: 1
Food: 1
Service: 1
This is the worst Dunkin I have ever been to. I try to be very patient with customer service but I have been disappointed the last 5 times I have come here. No matter who is on staff, food orders are completely wrong or missing items, coffee drinks are made different than they should be or just completely disgusting, honestly. Not even just too strong or not sweet enough. Just truly a nasty mix of syrups and milk. I will not be returning for a while. Hopefully things change.
On my way way to work in the mornings I past two Dunkin Donuts just to get to this location every day, I love this location because the ladies that works here especially morning hrs are always friendly and happy which other places you don't get to see especially morning hrs the speed is fast and makes they made me smile every time I drink my ice latte... the tall black girl at the window is always friendly and sweet
Atmosphere: 5
Food: 5
Service: 5
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