Penn Station East Coast Subs

Great food, great experience!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Cheesesteak, French Fries

Top notch

Atmosphere: 5

Food: 5

Service: 5

Very clean restaurant and always great food.

Atmosphere: 5

Food: 5

Service: 5

I was just in there on September 16 2025 @ 6:10pm I order a reg. Steak n cheese all the mushrooms and peppers added extra mayo lite lettuce and tomatos also on it and a small frie and the manager Kaitlyn gave me a cheese steak with mustard lettuce and tomatoes then when I ask for it to be remade again and after taking more than 5 mins to redu my sandwich after the steak was done and the guy told me it would be out in a couple of mins no one was in front or behind me on the redu to put just mayo lite lettuce and tomato on it and then when she Kaitlyn brought it back to me didn’t even bring my fries at all and because she took more than 5mins and (had nothing els to do) I didn’t eat it and wanted my money back so my bf told a folium and said the manager would have to do that and of course it was the lady who made my food so we said forget it and let it go I went to the car and left my mother in-law and bf inside to finish eating I’ve never been this way towards fast food cause I’ve worked it and get it but for her to take more than 5 mins to put lettuce mayo and tomato on a sandwich without doing something to it!??? unless she’s was stupid and didn’t know what the heck she was doing and shouldn’t be a manager I’ll never go back to this place unless the actual owner/manager is working I’ve never had any problem out of any food I’ve gotten from their when he’s cooking and doing orders some people don’t need to be managers if they don’t know what their doing💯💯💯💯

Atmosphere: 1

Food: 1

Service: 1

Nice subs.

Atmosphere: 3

Food: 5

Service: 5

Good service

Atmosphere: 5

Food: 5

Service: 5

My husband and I have gone to this location for many years. However tonight I witnessed what I would call NO CUSTOMER SERVICE. Those who were working there have no idea how to handle something that is clearly their stores problem. I ordered two sandwiches and went down to pay for them. Was told they needed to reset their computer because the register wasn't working - it would take 10 minutes. After 10 minutes they had already made both of my sandwiches and still no register. Like most people I don't carry cash so I continued to wait and finally after another 5 minutes I said I don't want to take home cold sandwiches how much longer is this going to take? What I was told by the employees that this happens all the time with the registers and they have no idea how much longer. So I said I will not be taking these sandwiches if they become cold, so they took the sandwiches back and apologized. However that doesn't help, still hungry and no food - in my opinion if this happens all the time they need to get their computers / registers fixed. This was ridiculous that I had to wait 20 minutes only to walk out with no food and what is amazing to me is they allowed it to happen when they knowingly have this issue all the time - NO CUSTOMER SERVICE!!!

Really great food!!!

Atmosphere: 5

Food: 5

Service: 5

Best customer service that I've seen in a long time. The manager is respectful of the employees and training them well. Would stop again.

Atmosphere: 4

Food: 5

Service: 5

Amazing service as usual, they were busy but the team was amazing, Bobby is our favorite though and always brings a smile to our face!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries

I ordered online. Food was ready when stated Hot and delicious!! I was greeted when I came in the door and told to have a good night when I left!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheese Steak and Fresh Cut Fries, Fries

I placed an online order and it went to the wrong store. Called both stores and no one could help with food or a refund?! They said I had to call corporate, but couldn’t provide that number either. I am just out $50 and no food. Ridiculous.

Service: 1

My daughter did not like her turkey wrap. It was really cold oddly shaped slices more like little postage stamps and the fries were mostly small pieces

Atmosphere: 4

Food: 3

Service: 3

I purchased the steak sub it was very good.
Customer service was great. I will definitely be going back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak

Rude staff