Andy's Frozen Custard

Dear Andy’s Frozen Custard Team,

First off, I want to say that I love Andy’s and have been a loyal customer for years. However, I’ve recently had two experiences that left me deeply concerned — especially regarding food allergies.

On both visits, I ordered a Stolen Brownie Sundae with no cherry due to a cherry allergy. The first time, a cherry was placed on top. When I pointed it out, the team member attempted to scoop the cherry off and give it back to me. I had to explain that I’m allergic and that even traces can cause a reaction. Thankfully, she kindly remade the sundae.

Unfortunately, on my next visit, I again requested no cherry, but the sundae still had visible cherry juice on it. I informed the staff of my allergy and was asked to pull around. When a new sundae was brought out, the staff member who handed it to me seemed irritated, as though I were an inconvenience.

I’m sharing this because food allergies are serious and potentially life-threatening. Simply removing or scooping off allergens (like cherries or nuts) isn’t safe. Please make sure your team is properly trained on allergy protocols to avoid dangerous situations.

I love Andy’s and want to continue being a customer, but I hope this feedback leads to better training and awareness.

Real yum. Medium size is big enough to share!

Absolutely love this place the concrete blends are so so yummy!! A little pricey but hey ya gotta splurge sometimes!!!

Perfect for a hot day

Best frozen custard ever! You will need a second mortgage to afford it but it's worth it! 😂So yummy!

Yum!! Tried the blackberry and it was phenomenal!! Friendly staff!

If you are not sure which flavor to order, ask for the Zach surprise.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Key Lime Concrete, James Brownie Funky Jackhammer

Delicious frozen yogurt 😋
Best ice cream 🍦

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Butter Pecan, Key Lime Concrete, Roasted Pecans, Creme, The Rico Suave, Snowmonster, Cheesecake, Brownie, Vanilla Custard, Crushed Nuts Rooso's Peces, Key Lime Pie, Hot Fudge, Strawberry, Oreo, Frozen Custard, Andy's BYO Concrete, Stolen Brownie Sundae, James Brownie Funky Jackhammer, Coffee Frozen Custard, Peanut Butter Concrete

Lots to love here. They give veteran discounts which helps because it is not cheap but worth it every time.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brownie, Hot Fudge, Frozen Custard

any time i go and get a concrete they barely put any toppings in at all. 90% is just plain ice cream.

Always good and always fast and always hits the spot for the late night sweet craving.

Atmosphere: 4

Food: 5

Service: 5

Wish there was a better reward system with the pricey concretes but they are still great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Custard

They've got good cream soda 😋

Food: 5

Service: 5

Drove nearly 2 hours for some delicious Andy’s custard. Yes, it’s that good. Super friendly staff too. I got the Key Lime concrete and my wife got a banana and strawberry concrete- delicious! Can’t wait for the pumpkin pie to make a reappearance.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Custard

Friendly staff and delicious treats. Our berne doodle loves the snack cone he gets too.

Atmosphere: 5

Food: 5

Service: 5